Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I had traveled to two other Jeep dealerships and basically walked out from uneducated salespeople, flaming magic marker games "Make Me a Deal" etc. This dealership is the most friendly and STRESS F basically walked out from uneducated salespeople, flaming magic marker games "Make Me a Deal" etc. This dealership is the most friendly and STRESS FREE environment I have visited in my lifetime. There is absolutely no sales pressure among the staff. They are also well educated on their vehicles. The show room is extremely squeaky clean that appears to cater to high end customers. I must say that Sony Pierre was the chilliest most calmest sales person I encountered. After they found out I was military they urged me to sign into the USAA website to evaluate the USAA best price. Guess what....they gave it to me. Talk about no hassle! Elect Sonny Pierre for President. I also encountered the other staff and I have the highest praise for them. The financing was a breeze and I walked out of Chris's office in 10 minutes. Who can say that? I will be going back there to do future business and most strongly recommend them. If you are looking for a Jeep, the vehicle inventory is mostly sparse at the time of this rating. My other advise is steer very clear as far as way as possible from Lustine in Woodbridge. Manassas Jeep did not have (1) 2 door jeep on their lot. Thank You Fair Oaks for a positive experience. My blood pressure never rose in the buying process. Tom More

I came upon this dealership as its near my office and I was looking for a jeep. The staff all around we're very friendly and made you feel confident purchasing a vehicle at their establishment. They didn was looking for a jeep. The staff all around we're very friendly and made you feel confident purchasing a vehicle at their establishment. They didn't pressure me into anything and thoroughly explained the process. I would recommend this dealer to everyone and wish others would follow their lead. More

Tony and Sony were great people to deal with, they did not waste my time and where straight shooters over the phone and in person. They understood what I wanted and the price range I wanted to be at. We not waste my time and where straight shooters over the phone and in person. They understood what I wanted and the price range I wanted to be at. We worked together to accomplish both, I would highly recommend working with these two great guys. I am very excited to go drive my new 2014 jeep grand Cherokee . More

I was disappointed with my service experience; I received an email from Tom Archer, to feel free to contact him with any issues. Long story short, after numerous emails, I have yet to have the man address an an email from Tom Archer, to feel free to contact him with any issues. Long story short, after numerous emails, I have yet to have the man address an issue, he emailed me back that he would "called me tomorrow", tomorrow has come & gone many days ago. Update: Tom Archer and I have communicated and resolved the issues. More

Very professional and patient. Not a pressure sale environment. Highly recommended for anyone wanting to have a good car buying experience. Took time to find the lowest financing option. environment. Highly recommended for anyone wanting to have a good car buying experience. Took time to find the lowest financing option. More

Want to thank Sony for the excellent car buying experience. The whole transaction went fast and smooth, no haggling about the price. When I came in, the car was cleaned up and ready to go, and pape experience. The whole transaction went fast and smooth, no haggling about the price. When I came in, the car was cleaned up and ready to go, and paperwork process was fast. Everybody in the dealership was very professional. Will definitely recommend Fair Oaks Dodge to everybody. More

I was being helped by Mike Tatum and he was very rude I was being helped by Mike Tatum and he was very rude and has no personalty at all. I bought a new 2014 Jeep and after 2 days of buying the vehicl I was being helped by Mike Tatum and he was very rude and has no personalty at all. I bought a new 2014 Jeep and after 2 days of buying the vehicle it was having a electronic issue and I called him back and he gave me a response I just sell cars and why are you calling me. I was so upset that he was going to do about anything to get the sale but when the brand new vehicle gave me issue's in the first 2 days of owning the vehicle he didn't care. In addition he even insulted my family. I am not sure where fair-oaks jeep hired this person from. However I am happy with the finance department and the other sales associates but I would recommend Fair oaks jeep but not Mike Tatum. Please stay away from him. I believe in customer service and Mike tatum has no customer service skills at all and he is supposed to be a Manger. More

Mr. Shaban Ghannam was by far the most impressive sales person I've worked with in 20 years!! He was understanding to my needs and worked effortlessly to see that I was getting what I want. He never pressu person I've worked with in 20 years!! He was understanding to my needs and worked effortlessly to see that I was getting what I want. He never pressured me into anything, he was extremely knowledgeable about the vehicles I was interested in. I would highly recommend him to any of my friends or colleagues interested in buying a vehicle. Mr. Shaban ensured that I was receiving every discount he could get and was very clear on the price without any surprises. Once again, he very pleasant to work with, and hope that he's recognize for his efforts. Mike Gibson 2013 Jeep Wrangler Sahara More

Stay away! Sales and Service contradicts each other's sales pitch just to get your money! The service people are very deceiving and outright arrogant. I was at a screaming match with service becauses I w sales pitch just to get your money! The service people are very deceiving and outright arrogant. I was at a screaming match with service becauses I was trapped with their lies. They quoted me a price on the phone but asked me to pay a much higher price when I came to pick up my vehicle after service. This happened in December 2012 and he did not care to raise his voice against me even at plain view of other customers. He even yelled at me on my way out the door! I wrote a complaint to Chrysler Corporation and the reply was very unsatisfactory. I am launching a personal campaign to my friends and family to avoid this dealer. More