Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Corrected problem The Sales Manager Tom Archer was outstanding. He quickly corrected detail issues that i had with my purchase. He was a pleasure to deal with. The Sales Manager Tom Archer was outstanding. He quickly corrected detail issues that i had with my purchase. He was a pleasure to deal with. More

Great Experience and Customer Service! Bought a used car from Bonnie Abbott at this dealership. Overall experience was great! Bonnie was very professional and pleasant to work with. Low pr Bought a used car from Bonnie Abbott at this dealership. Overall experience was great! Bonnie was very professional and pleasant to work with. Low pressure and accommodating. We recommend this dealership for both new and used cars. We are happy with our purchase and would recommend this dealership to any of our family and friends! More

Excellent Used Audi purchase I was looking for a good used Audi TT to purchase for my daughter. I live in NJ and although Fair Oaks Motors is in VA I was willing to travel up to I was looking for a good used Audi TT to purchase for my daughter. I live in NJ and although Fair Oaks Motors is in VA I was willing to travel up to 500 miles to find the right car. I seem to find one at this dealer. It had low miles and was in great condition. They brought it to the Audi dealer in town for a pre-purchase inspection which saved me a trip to check its condition. I purchased the car before seeing and was not disappointed when I came to pick it up. Joe Lackovic our used sales guy was great and sent a driver to pick me up from the airport. More

Purchased a used Acura at Fair Oaks Chantilly Chrysler Jeep This dealership is really worth going to when you are looking for a new/used car. I got my car the same day with 3 months / 3 000 miles warranty. They This dealership is really worth going to when you are looking for a new/used car. I got my car the same day with 3 months / 3 000 miles warranty. They let me drive it to work to test it. The personnel is welcoming and very committed to having you get the car you want. I highly recommend Bonnie Abbott, she is professional and she went the extra-mile to help me with the pricing, the warranties and my options. She's friendly and understands that the client has a budget and wants the most of it. She made arrangements so that it would be convenient for me to pick up the car. I highly recommend to ask for her if you go to Fair Oaks Chantilly Chrysler Jeep. I'll definitely the word among my friends. More

Almost but still great! I began working with Bonnie on an out-of-state purchase...she is professional and pleasant. Unfortunately, we did not work a deal because my local dea I began working with Bonnie on an out-of-state purchase...she is professional and pleasant. Unfortunately, we did not work a deal because my local dealer came back with an offer I could not refuse (long story). I was actually looking forward to flying down and driving the car back, using the dealer's nice airfare reimbursement program. Nevertheless, I will keep Bonnie in mind in the future...you will be happy dealing with her. More

Good car, poor follow through While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced the second set of keys and the owners manual. I was asked to drive back out from dc to pick up both the next weekend. When I got to the dealer they had neither the keys nor the manual. I waited over an hour for the key to be cut. Despite repeated promises from Ben that he was taking care of the manual issue, three weeks later I still don't have the manual. Additionally, I had to be reissued temporary tags because the dealership did not submit the paperwork to the dc dmv on time. This may seem trivial but when you spend over $40k on a car you should expect more. There is no shortage of Jeep dealers in the area. More

Outstanding Customer Service I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Pen I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Penfed listed Safford, Farrish and Fair Oaks as participants of the program. I was in talks with Safford of Springfield to purchase a new vehicle. After sitting at their dealership for a few hours and being treated like crap (see my review of that experience) I contacted Bonnie at Fair Oaks Dodge. She mentioned they had a vehicle in stock that could fit my needs. The next day I went in and spoke to Bonnie. She had her sales consultant “Big Fish” work with me on what I was looking for. Working with Big Fish and their Sales Manager Neal I was offered a great deal on a 2014 RT that they had in stock. In fact I paid less then what Safford was offering and got more in options and service. Within 30 minutes I had put down a deposit on the vehicle and all paperwork was filled out to be processed. I came back a week later with my wife and purchased the vehicle. From the time I walked into Fair Oaks Dodge till the time we drove off the lot with the new vehicle; everyone at Dealership treated us with the up most respect and politeness. All of our questions were answered promptly and the whole buying process was a pressure/hassle free experience (Unlike Safford of Springfield). A good friend of is also considering a 2014 Durango and has been in talks with Fair Oaks based on my recommendation and experience. I highly recommend this dealership! More

Sales consultant Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. More

Sixto assisted me with looking at the Scion xD the dealership had listed on AutoTrader.com. We went for a test drive and he was as kind and courteous as could be from start to finish. He was more than dealership had listed on AutoTrader.com. We went for a test drive and he was as kind and courteous as could be from start to finish. He was more than willing to share personal stories about his life as a car salesman, and was one of the first salesmen I have really connected with on a personal level. So far, being a young woman buying her first car alone has not worked at all in my advantage-- I have been bullied and treated with apathy, or just not taken seriously. I know my fair share about cars, and Sixto treated me as such. Although the car we were close to making a deal on was sold the next morning when I called to discuss it further with him, if there was a car up there in Chantilly I was interested in I would definitely make the drive again. Am grateful to have laughed with, learned with, and been treated with respect by Sixto and that I could experience a comfortable car search with him at this dealership! More

Service technician, David Richards, accurately diagnosed why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave why my van was not starting when I called him. I brought it in, and he had the paperwork ready to go when I pulled into the service area. As I gave him my keys, he invited me to have a free cup of Starbucks coffee and the wait would only be a few minutes. Wow, less than an hour later, I am paid and driving my van home. Fixed. This service guy is tops in his field, and he wrote the manual on outstanding customer service. Wow. I will will recommend this dealership because of their SERVICE. I will not take my van anyplace else to be serviced. More