Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Julie Silverman went above and beyond to honor a promise that was given to me even after my original salesman left the company to move on. I cannot put into words ho went above and beyond to honor a promise that was given to me even after my original salesman left the company to move on. I cannot put into words how that made me feel. I recommend Fair Oaks for your next Dodge product. More

Mary was amazing It would have been better if Mary was there to help me in the beginning!!! She is awesome and got my tags overnighted after they had expired!!! It would have been better if Mary was there to help me in the beginning!!! She is awesome and got my tags overnighted after they had expired!!! More

Grand cherokee 2015 Very helpful, I had some issues with my car tags and stuff, Granby helped me out throughout the entire thing, the process was my fault as i hadn't pro Very helpful, I had some issues with my car tags and stuff, Granby helped me out throughout the entire thing, the process was my fault as i hadn't provided all the paperwork to the dealership, but even though it took four months Granby helped me out through the entire thing, actually he did everything. More

Delightfully smooth and honest! Personally I don't like going to dealerships. But our sales person Franklin Martin made me change my view on car dealers. I was looking at a used ca Personally I don't like going to dealerships. But our sales person Franklin Martin made me change my view on car dealers. I was looking at a used car with low miles. I went over the car with a fine tooth comb and Franklin Martin our salesperson was very attentive and responsive to my questions. He was very knowledgeable and very courteous. We agreed upon a set price and Marvin Rivera found me a lower rate then I have found previously at a different lender. I was very happy! More

Great Service Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everythi Everybody is very nice and helpful. I'll definitely go back. I felt like the person I dealt with really had my best interest at heart and did everything they could make sure I had the best visit possible. Definitely reasonably priced. More

Well... Well, besides Bonnie in sales and Mike in service, this dealership has been a complete disaster. From day one, I have numerous bad experiences. The Well, besides Bonnie in sales and Mike in service, this dealership has been a complete disaster. From day one, I have numerous bad experiences. The worst is being told something in writing, then being told later that is was mistake. After repeated attempts to resolve the issue, I can't even get a return call from Marvin Rivera or Jim Davies (the GM). I have come across some poor customer service in my life and this dealership is about as bad as any I've dealt with. I would not recommend this dealership at all. Update -- within hours of posting my original message, Mr. Davies sent me a message asking for my contact info. I immediately responded with my info. Months later, still no phone call from him nor Marvin.....shocker! What a joke this dealership is. I highly encourage you to take your business elsewhere. More

Great buying experience and phenomenol service We have been using this dealership for almost 30 years for service and have purchased 4 vehicles from them. Would not consider any other dealership in We have been using this dealership for almost 30 years for service and have purchased 4 vehicles from them. Would not consider any other dealership in the NOVA area. More

Disappointment When your sales rep gives you a walk out price it should be honored. And do not wast my time calling me in saying it's a go, then claim that they can When your sales rep gives you a walk out price it should be honored. And do not wast my time calling me in saying it's a go, then claim that they can not let it go for the price. I do not work there, I brought the amount to purchase a car that was set up.. You did not work with me, as stated. Your only as good as your word.. Your word fell very short. More

Returning Customers We bought a truck 10 years ago and were so impressed with the staff and the service, that we came back and bought a new Jeep. We are very happy with We bought a truck 10 years ago and were so impressed with the staff and the service, that we came back and bought a new Jeep. We are very happy with Fair Oaks and would highly recommend them to others. More