Fair Oaks Chantilly Chrysler Jeep Dodge RAM

A Great Experience made so by a Great Sales Agent Our purchasing experience with Fair Oaks Dodge proved to be fantastic. The entire Team was professional and courteous throughout the sale. I highly r Our purchasing experience with Fair Oaks Dodge proved to be fantastic. The entire Team was professional and courteous throughout the sale. I highly recommend asking for Bruce Salehi as your salesman. Bruce's attention to detail and desire to ensure customer satisfaction was second to none. From the test drive to delivery of the keys, Bruce provided updates, answered questions, and worked tirelessly to treat my Wife and I as though we were the most important customers he had ever taken care of. This same level of customer care was demonstrated by the finance and service departments as they made their way out to introduce themselves and congratulate us on our purchase. All in all, we feel like we have become part of a larger Family with Fair Oaks Dodge. More

not customer oriented not customer oriented. I wasted my 2 hours. they kept sending us email email: "Thank you very much for your business. For a limited time only, Fa not customer oriented. I wasted my 2 hours. they kept sending us email email: "Thank you very much for your business. For a limited time only, Fair Oaks Jeep Chrysler Dodge RAM of Chantilly is proud to announce a special buy-back program. We can take you out of your current vehicle(Financed or Leased) and get you a new vehicle for the same payments or in some cases lower your current monthly payments.." But fact was totally different they appraised and valued my car Dodge 2016 15000 ml low and offered me used car with higher ml at very high price. Sulli Chillipwelli is very nice guy. appreciate his time. More

The Best experience purchasing a vehicle My experience with Giles has been nothing but awesome, he works hard in getting you a satisfied loan I have purchase several vehicles as well as my hu My experience with Giles has been nothing but awesome, he works hard in getting you a satisfied loan I have purchase several vehicles as well as my husband the salesman Shaban was informative kept you inform about what was next and ensured you was comfortable as you waited I highly recommend these two team players 100% More

Worst Experience ever !! I was there for used car Benz c 300 and my sales person was Rich soni told gim the issues i have with my trade in 2006 cls 500 and he is like lets wor I was there for used car Benz c 300 and my sales person was Rich soni told gim the issues i have with my trade in 2006 cls 500 and he is like lets work.numbers so they took the car for test drive after 20mn he called me showing a lots of joke telling me i only can.give you for you trade in 2000$ Hahaa im like are you serious than gis manager showed up and he was trying to convence me to do the deal ..Honda civic 1993 cost 2400 i guess i went to the dealer next door i made the deal and i got for.my trade in 7300$ ..what a difference..i wonder why most of the reviews are bad Good for you guys 😉 More

Watch for $2,000 in hidden fees I worked with Elias on a price for a 2017 Jeep Grand Cherokee listed at $56,165. First he agreed to drop the price from the sticker of $56,165 to $44 I worked with Elias on a price for a 2017 Jeep Grand Cherokee listed at $56,165. First he agreed to drop the price from the sticker of $56,165 to $44,500 to match the discount on an identical car they had in another color. That looked great! Then he came back and said that the sales manager refused and insisted on a price of $45,727. But I thought we had a deal. Okay, after haggling a bit we agreed on that price. I asked to see the total out the door price. All of a sudden they added in a $689 "processing fee" and a $1,395 "destination charge." This latter fee was over and above the $995 destination charge already in the sticker price we started with. Elias said it what it actually cost the dealership to bring the car from the factory. Just be careful: The FTC website warns against dealers adding second destination charges. When I asked for documentation of that cost, they refused. So add $2,000 in fees to whatever price they quote you. More

Dishonest I was very disappointed with my purchase. The vehicle is great, a 2017 wrangler, however they really got me on my trade in. They don't pay the car I was very disappointed with my purchase. The vehicle is great, a 2017 wrangler, however they really got me on my trade in. They don't pay the car off for over 30 days so you make at least 1 additional payment over the initial payoff amount. Great place to purchase a vehicle IF YOU ARE NOT TRADING IN A VEHICLE. Do not fall for their sales tricks More

Unprofessional I was working with Paul Van Horn in order to get a 2017 Grand Cherokee Laredo. We spoke over the phone a few times and I told him what my maximum budg I was working with Paul Van Horn in order to get a 2017 Grand Cherokee Laredo. We spoke over the phone a few times and I told him what my maximum budget was and what I was looking for. He countered with not only a more expensive vehicle, but it also didn't meet my need for AWD. So I called back and gave him a very specific stock #, WELL within my budget, and he said he would make it work. I hear nothing back from him until I walk into the dealership and try to make a deal. He informs me that "actually that Jeep sold yesterday" - the same one he said would work for me today AFTER I provided him a stock # and he looked it up. Then, he proceeded to say he "had nothing in my budget" and just walked away. I have never experienced such unprofessionalism and such poor mannerisms in a Jeep dealership. To not be able to make a deal is one thing, to lie to me about your inventory just to get me to come into the dealership is another. I will never return here and I will advise ALL of my friends and family to STAY CLEER from the Jeep dealership in Chantilly. More

Lies lies lies I bought my unlimited wrangler in april 2017, I told the sales person i was concerned about getting the interor wet, he told me i should have no conce I bought my unlimited wrangler in april 2017, I told the sales person i was concerned about getting the interor wet, he told me i should have no concern because everything is waterproof. 3 months later my radio got water damage and warranty won't cover it because the radio I have is not waterproof. so to sum it up either he lied just to get a sale or he was new and might have thought it was waterproof either way i would stay away from this place..... More

"Everything car buying should be - Painless process! David Black was extremely helpful in the entire process. He answered all my questions regarding the vehicle. He was professional, David was able to ma David Black was extremely helpful in the entire process. He answered all my questions regarding the vehicle. He was professional, David was able to make the entire process simple and easy. I would highly recommend him to everyone. More

Service - Repair - customer experience I'm a long standing client with this dealership. It's very troubling to watch how they perceive customer experience. My service repair took 2 weeks wh I'm a long standing client with this dealership. It's very troubling to watch how they perceive customer experience. My service repair took 2 weeks which included false quoting, false repair (presented the truck back to me without test drive or verifying the issue was fixed) , I returned it for more repairs and more expense to the tune of $3100. The service team attempted to offer 20% discount however the complaint I have is the customer experience. How can I rely on a service repair if they wont properly fix the problem and test drive it before handing it over. At my request I sat down with Tom Archer the Service Manager. He promised to call me the same day after reviewing the entire service work and a talk with the techs to understand what occurred. The return call never happened. I then reached out to him 3 business days later and he advised he would contact me after the 4th of July holiday. I never heard from Tom. I will not do business with this dealership going forward, I need a service shop that is concerned for truly repairing the vehicle and my customer experience. More