Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Great experience Bonnie sold a Jeep to me and the entire experience was great. I will definitely purchase my next car from Bonnie. The location of the dealership is Bonnie sold a Jeep to me and the entire experience was great. I will definitely purchase my next car from Bonnie. The location of the dealership is easy to find. More

Frankie Cox I have been dealing with Frankie Cox, and she is AWESOME! She is helping me get on the right path to buying a new car. Frankie will definitely have al I have been dealing with Frankie Cox, and she is AWESOME! She is helping me get on the right path to buying a new car. Frankie will definitely have all of my business! More

i love it Bought our first new vehicle after getting an amazing deal that we just couldn't pass up. We went there looking for a nice pre-owned vehicle but Sull Bought our first new vehicle after getting an amazing deal that we just couldn't pass up. We went there looking for a nice pre-owned vehicle but Sulli recommended a new Cherokee and gave us the best deal that we couldn't pass up. Sulli is great and it's the first time we have had a great experience at any dealership More

Vehicle Purchase I've been looking for a new truck for roughly a month and I finally came across Kenny at Fair Oaks Chrysler Jeep Ram in Virginia and I must say that I I've been looking for a new truck for roughly a month and I finally came across Kenny at Fair Oaks Chrysler Jeep Ram in Virginia and I must say that I got a great truck at a good price working with Kenny. Kenny took his time and helped me to get approved and he made it a quick and easy experience at the dealership for myself. I highly suggest to see Kenny if you ever decide to shop at Fair Oaks. He is VERY professional! Thanks Kenny!! Juan More

Great Service by Mr. Shaban Ghannam Mr. Ghannam is an Amazing Employee, he made the transaction very easy for me and my family! I would recommend him to everyone. Such a nice person, wit Mr. Ghannam is an Amazing Employee, he made the transaction very easy for me and my family! I would recommend him to everyone. Such a nice person, with a lot of experience in cars. It was the easiest transaction I have dealt with during my life. Also, Great Sense of Humor!!! More

Purchased our 2018 Jeep JL Sahara Feom Kenny Holmes On January 6, 2018 we purchased our 2018 Jeep JL Sahara Feom Kenny Holmes who is one of the best car salesmen we’ve ever had. He took the time to disc On January 6, 2018 we purchased our 2018 Jeep JL Sahara Feom Kenny Holmes who is one of the best car salesmen we’ve ever had. He took the time to discuss everything with us, never made us feel rushed, and just wanted what was best for our family. Thank you Kenny! More

Great Experience I drove 2 hrs to the dealership because they had the particular jeep I wanted. Shaban Ghannam was the salesman I worked with through the internet. I c I drove 2 hrs to the dealership because they had the particular jeep I wanted. Shaban Ghannam was the salesman I worked with through the internet. I called him to confirm my arrival and he had the jeep ready and warmed up when we pulled up. He was very familiar with the vehicle. I think we were there about 3 hrs and the sales manager agreed to match my price to seal the deal. Very clean dealership and a lot of choices on the lot. I left very pleased with my purchase. More

Excellent servIce and knowledgeable person Dealing with Sulli made a difference in car buying process. I love my new Pacifica. I would always recommend Sulli and the dealership to anyone. Dealing with Sulli made a difference in car buying process. I love my new Pacifica. I would always recommend Sulli and the dealership to anyone. More

Great experience on car buying I have purchased several vehicles before but this one was very simplified and easy. They found exactly what I want and the vehicle was ready and wait I have purchased several vehicles before but this one was very simplified and easy. They found exactly what I want and the vehicle was ready and waiting for me. I spoke to Sulli, when I was heading there and he had everything ready and the process was really nice. More

WARNING, STAY AWAY FROM Fair Oaks Chantilly Chrysler Jeep Do dge RAM!!!!!!! I bought my SUV from Fair Oaks Chantilly Chrysler Jeep Dodge RAM on 1/08/18 around 7 or 8pm. On 1/10/18 we went to have our truck i dge RAM!!!!!!! I bought my SUV from Fair Oaks Chantilly Chrysler Jeep Dodge RAM on 1/08/18 around 7 or 8pm. On 1/10/18 we went to have our truck inspected in MD, and it FAILED for a tag light and left marker light being out. This is approximately $120 expense that the dealership is not going to cover. They said this is cosmetic and it's expected with a used car. Huh? Also on 1/10/18, my check engine light came on with a code of P0521. I informed the dealership (Waqas, Marcello and Andrew) of this and Waqas said, I would have to bring my SUV in and pay my deductible and they "may be able to cover my rental car", even though my warranty already comes with a rental car. I spoke with a mechanic and was told that these problems already existed but, someone probably reset the codes, which may not come up on test drives. On 1/13/18, another code popped up, P219 and Fair Oaks Chantilly Chrysler Jeep Dodge RAM has been unresponsive. Initially on 1/10/18, I spoke with my salesman Waqas and he was supposed to get back with me on the same day. I called again on 1/12/18 and was not able to reach my salesman or sales manager Marcelo Garcia. I was able to reach the finance associate who handled my financing and he said he would pass my message on and that I should call back in the morning, which I did. I finally spoke with Marcelo and he said he could not help me as he was just a New Car Sales Manager who was just filling in for the Used Car Manager, Max Bashardoust. I left Max a message on 1/13/18 (11:30am) but have not heard from him. I'm glad I purchased a warranty, which my salesman Waqas said I wouldn't need. He was selling me on the fact that an old lady traded my SUV in and took very good care of it. He said, you won't need the warranty. SURE GLAD I purchased it anyway. It's amazing when you're trying to purchase a vehicle, everyone is so attentive and helpful, however, when a problem arises, no one calls you back and they want you to speak with other managers who aren't going to answer the phone or call you back either. I've learned a valuable lesson of purchasing a vehicle at night and from purchasing from Fair Oaks Chantilly Chrysler Jeep Dodge RAM!!!! So, here is my list of problems or defects that I've noticed since purchasing my 2010 Chevrolet Suburban on 1/08/18, just 5 days ago........... 1) tag light out (FAILED MD SAFETY INSPECTION) 2) left marker light out (FAILED MD SAFETY INSPECTION) 3) Code P0521 (Check Engine light came on 1/10/18) 4) Code P219 code popped up on 1/13/18 5) Engine knocks while idling (Noticed this on 1/10/18) 6) Truck slightly shakes while sitting idle (Noticed this on 1/10/18) 7) Front Chevrolet emblem is missing 8) Rear Chevrolet emblem is disfigured 9) Rear driver side bumper is buckling a little as if some rear end damage was present 10) Drivers seat back does not automatically come forward when you push on the side lever 11) Passenger seat back does not automatically come forward when you push on the side lever 12) Long scratch at the bottom of both drivers side doors 13) No floor mats 14) Windshield washer fluid low warning came on (Insignificant accept for the fact that it shows they don't do all of the basics, like topping off all fluids, changing oil, etc.) We only have one vehicle and we need something RELIABLE, which we thought we were purchasing. Frustrated Customer, Sam M. More