Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Avoid their lies and bad quality used cars We bought a used car for over $12,000 and were told it was in great condition. The following day we took it for an inspection to make sure, and we wer We bought a used car for over $12,000 and were told it was in great condition. The following day we took it for an inspection to make sure, and we were quoted over $6000 to fix the car in highly recommended repairs. I called the dealership many times over two weeks and received a series of lies during that time. After initially telling me the first week that there was nothing they could do to fix the car, the second week they denied telling me this and said they would offer me a full refund, but this was after they knew we had already spent $3000 in repairs. I have six pages of repairs and costs from a MINI dealership, but two of the repairs are: -$1608 to replace the hardware/software problem. When we test drove the car, the computer system was in German. We asked our sales rep, Waqas, about this, and he said the service department would fix this before we drove the car away. We trusted him (our first mistake) and went ahead to buy the car. As I was driving the car away, I noticed that the system was still in German and that there was a warning sign, which I couldn’t read because it was all in German. I immediately called Waqas within 5 minutes of driving away, and he said the service department must have forgotten to fix it, and he said just take it to a MINI dealer and they can fix it. When we took it to MINI the following day, they said it was actually a hardware fail, and it would cost $1608 to turn it back to English. I called Waqas immediately and told him this, and he said there was nothing he could do since we drove it away. I asked to talk to his managers, and he said he would relay the info to them. After another call to him, he said his managers refused to pay or fix it. -$1600 for new tires and tire rods. We were told by Waqas that part of the amazing services that Fair Oaks does is put in new tires for used cars. When we took it to MINI however, they said Fair Oaks put in after market non-run flat tires. Since there is no space for a spare in MINIs, it is dangerous to have those kind of tires. So we paid to change the tires. They couldn’t do a wheel alignment though because the tire rods were broken. After our phone call with Max, he said that if we don’t write any negative reviews, we could bring the car in and they would maybe fix parts of it. So we spent two days bringing the car in and back, but after wasting our time, they said if the car can run safely at that moment, that was all they would do. So they refused to fix all the things that were broken. We then spent another $800 to fix the tire rods in order to align the wheels—another necessity of driving a safe car. Throughout this entire process, Waqas and Max tried to bully us, lied to us on numerous occasions, and cheated us out of thousands of dollars. We chose to buy a used car from a reputable dealer to avoid exactly this situation, and we want to warn other clients from trusting this dealership. More

Ram truck purchase I went to buy an advertised used vehicle that was on the lot and when I arrived it was gone. My wife and I had already planned to buy a vehicle so we I went to buy an advertised used vehicle that was on the lot and when I arrived it was gone. My wife and I had already planned to buy a vehicle so we looked at the new Ram's. The salesman took his time and did a great job showing us multiple vehicles and test drives. We were there for hours and expected the dealer game you always get. This was no exception but you have to have the mindset going in and not be afraid of walking out. We eventually agreed on a new truck at a great price. It was only slightly higher than the used truck we had gone to see... They were always polite and did a great job. Of course they're going to try to get you to buy a car, but they didn't over do it. We did not have a trade in to work around. More

Friendly, Efficient Service My sales representative, Thad, was excellent. He was friendly, professional, and relaxed. We didn't feel pressured in any way to make a purchase. H My sales representative, Thad, was excellent. He was friendly, professional, and relaxed. We didn't feel pressured in any way to make a purchase. He was genuine in every way and a pleasure to work with. He made this purchase an easy and fast transition with a smile. More

" UNBELIEVABLE SERVICE FROM KENNY " Before returning from a Military Europe tour I started my communication with Kenny via email, always prompt to answer all our questions in regards our Before returning from a Military Europe tour I started my communication with Kenny via email, always prompt to answer all our questions in regards our new DURANGO RT. On 29 July 18 we met with him, he is polite and a very direct gentleman. It was an easy and a stress free deal! No hassle, no back and forth, he did everything possible to meet our needs. His finance department and manager were very helpful and easy to work with. Kenny, from the bottom of our hearts thanks for everything you did for us, complete strangers and treated us like family. He went above and beyond for us, even after the purchase was made. if you are in the market, Kenny is your man! Highly recommended!! Fair Oaks should strive for keeping employees and services like Kenny's for EVER. Frank & Dulce More

Deception with a Smile This is a very dishonest company. I purchased a used car there and it was a very big mistake. At the time of purchase, the staff was very friendly. I This is a very dishonest company. I purchased a used car there and it was a very big mistake. At the time of purchase, the staff was very friendly. I purchased a used car for my son. I asked the salesperson what would happen if the car didn’t pass the inspection in MD. He said that they were a family-oriented company and that they would address any problems. Of course, that didn’t happen. I purchased a used car that required over $1,500 of inspection-related repairs. This dishonest company turned its back on me. Please don’t by a car from a company that dishonors human decency. More

Pleasant ..helpful and honest Very helpful and timely ..Not intimidating with the whole process.Frankie Cox was efficient and polite .She outlined the process for us without a lot Very helpful and timely ..Not intimidating with the whole process.Frankie Cox was efficient and polite .She outlined the process for us without a lot of incomprehensible lingo and transitioned us right into the finance process .I reccommend requesting her . More

Nice to meet a real professional, knowlegeable, sales person We appreciate the time the Erle took with us today to show us a car we were interested in. His straightforward manner and personal interest in make s We appreciate the time the Erle took with us today to show us a car we were interested in. His straightforward manner and personal interest in make sure all our questions were answered was the highlight of our long day of car shopping experience. More