FOX Toyota of El Paso

I went in to Fox Toyota for a brake job on my 2014 Camry. Adrian, my service advisor, was super helpful. Drop off, service, and pick up went smoothly. I am very satisfied. Adrian, my service advisor, was super helpful. Drop off, service, and pick up went smoothly. I am very satisfied. More

I was driving cross country and needed an oil change and a new tire. Fox Toyota completed both tasks in 2 hours. I was very pleased with the fast efficient service. The service advisor Eugene Ramos was very a new tire. Fox Toyota completed both tasks in 2 hours. I was very pleased with the fast efficient service. The service advisor Eugene Ramos was very friendly. Thanks for the outstanding service. More

They did an exceptional job. The staff is friendly and very professional. Great place to have your vehicle maintained. very professional. Great place to have your vehicle maintained. More

Worst Customer Service as a customer of 20 years never have been treated so bad. No loyalty from Sales Person, trying to but My Leased car. have been treated so bad. No loyalty from Sales Person, trying to but My Leased car. More

Excellent sales rep— not pushy and listened to what I wanted- I would definitely recommend him to my friends along with the dealership— wanted- I would definitely recommend him to my friends along with the dealership— More

I asked not to rotate tires it was still done. I asked not to rotate tires it was still done. Disappointed and service advisor told me i won’t need to change oil for next 10 K miles but on sticke I asked not to rotate tires it was still done. Disappointed and service advisor told me i won’t need to change oil for next 10 K miles but on sticker on windshield says 5K so who’s right? Would not recommend your service More

Please save yourself the headache of the horrible service that you are about to receive, and go somewhere else. If I could I would leave zero stars as a review. If your advisor is Claudia or Adrian switch wh that you are about to receive, and go somewhere else. If I could I would leave zero stars as a review. If your advisor is Claudia or Adrian switch while you can. They wont answer your calls (nearly impossible for someone to answer or return your call) and if a issue comes up they (Adrian this time) will refuse to take responsibility for any issues and will try to make it seem as if its the owners fault. A technician spilled fuel on my vehicle and no one cleaned it or supposedly “noticed” it. When brought up to the advisor he then has the gull to say well it didn’t bubble up or discolor did it; so your good. Vehicle leaves dirtier then when I dropped it off. What a joke! I had the whole exterior of the vehicle cleaned after leaving the dealership. Adrian then said “what do you want a tank of gas”? When what I want is my paint to last and not become discolored due to a mistake that could have been fixed. I had a great experience with the sales department with both of my 2020s but the service department is atrocious. More

Bad customers service and treat you like you don’t do your research before go to the dealer. Super low baller with the trade in. your research before go to the dealer. Super low baller with the trade in. More

Bad service all around zero stars I won't mention names but they know who.they are very bad customer service I won't go back and would never recommend anyone but they know who.they are very bad customer service I won't go back and would never recommend anyone More

I would give them a 0 stars if that was possible. Let me start by saying my Toyota Sienna keys were stolen at a Sam's Store, filed a Police report and ended with only one key and remote, went to Fox Toyota start by saying my Toyota Sienna keys were stolen at a Sam's Store, filed a Police report and ended with only one key and remote, went to Fox Toyota which is known as Lexus Toyota dealer on I-10. the person that helped me, told me to leave my second set of keys and the remote: the technician was going to reprogram the vehicle, Key and remote to not work with the old code. I left the car for a day, the next day I went to the dealer, the service rep told me that they didn't have the keys or the new remotes I ordered so I left my old remote and key with the understanding that they were going to call me as soon as the new sets arrive at the dealer for pick up. I went two days later and explain it to the service rep that the reprograming was not done correctly because now the car did not make the sound or blink after they had reprogram my key with the new code. The service Tech Told me that once they get the 2 sets I ordered they will need the car and the Key Technician was going to reprogram and verify that all is working correctly. Time went by and I went to the dealer after I did not hear from them over a year and covy-19 issues and they told me they found the order and they will try to locate the keys and remotes to which I told them that the vehicle still needs to be check and reprogram correctly they told me they will call me back in December but again I didn't get a call back, I went to the dealer again on 03/02/2021 and the Service tech told me he will call me. I got no call back and on 03/04/2021 I got a manager call me and said due to the time elapsed they could not do anything and they were very sorry but I got keys that I never received so don't know how my payment was collected but I didn't et the service repair or the keys and remotes ordered but they did take my payment and never gave anything for the payment I did. What an honest Dealership..... Imagine you buy a car and they can just claim they give you a car and you get nothing for your payment this a very sketchy company I would not go there unless you are ok to get taken for a idiot ( Don't do business with a company like this and this is just my experience). More