Express Chevrolet GMC

One of the best experiences I've ever had purchasing a vehicle. I bought the truck online and without even test driving it first. I could tell once I spoke with Darlene Marsh on the phone I could trust a vehicle. I bought the truck online and without even test driving it first. I could tell once I spoke with Darlene Marsh on the phone I could trust what she said about it being a great truck. The truck is awesome and I feel I got a great deal. It was worth the 200 miles of driving to get it. I would recommend to anyone interested in purchasing a vehicle to check out Donnie Hatcher Chevrolet. Make sure you see Darlene when you get there. More

This buying experience was the first time I have witnessed no pressure, very friendly service. This is definitely the best dealership I have ever visited as far as buying a vehicle. witnessed no pressure, very friendly service. This is definitely the best dealership I have ever visited as far as buying a vehicle. More

I was looking for a specifically equipped vehicle that was not available in my area. I broadened my search in AutoTrader and found a couple vehicles that matched what I was looking for at Donnie Hatcher C was not available in my area. I broadened my search in AutoTrader and found a couple vehicles that matched what I was looking for at Donnie Hatcher Chevrolet. The internet price was discounted very good and perked my interest. I received an email from Darlene at the dealership within a few minutes of sending my request for quote and more information regarding the vehicles I was interested in. The quote provided in the email was even better than advertised on the internet which got my interest even more. The thing I appreciated the most about Darlene was that she was not pushy and didn't wear my phone out calling me until I was ready to talk business. That means a lot to me. After several phone calls and emails exchanging information regarding my trade we were able to get to an out the door price that was good enough for me to make the 45 minute drive from Memphis to Brownsville to continue negotiations. Upon arriving at the dealership we were greeted by a courteous staff. The owner, Mr. Hatcher, himself even came out to greet us. They made us feel right at home. Darlene handed me off to Roy who took me on the test drive. Roy was very pleasant and he too was not pushy. We were close on price but not quite where I wanted to be. But the sales staff worked with the financing department and were able to get me a very very very good interest rate which made the deal even better than what I was asking. The transaction went very smooth and quick. The vehicle was delivered very quick and with a full tank of fuel! Darlene has contacted me several times since leaving the dealership with our new vehicle to check on us and make sure everything was going okay. Overall I had a very good experience purchasing my vehicle from this dealership. The atmosphere at Donnie Hatcher Chevrolet was very much like a small town, down home, feeling, like I grew up with most of my life. We were never treated like strangers while at the dealership. The 45 minute trip was well worth the drive and I will recommend this dealership to others and give this dealership future opportunities to earn my business again for future purchases. Thanks again to Darlene, Roy, and the rest of the team for a great purchasing experience. More

This place has fantastic people like Diane and lightning fast service. I've been buying new GM cars for over 30 years and these folks make the experience truly a good one. GM needs to commit to more dealer fast service. I've been buying new GM cars for over 30 years and these folks make the experience truly a good one. GM needs to commit to more dealers like this one. I don't have to drive in or look in a lot that looks like an airport parking lot! Love this place! More

After finding a used car on the Donny Hatcher Website, we called the dealer about the car and a rep told us to come on out and look at it. We were pretty excited about the car since it was something I could called the dealer about the car and a rep told us to come on out and look at it. We were pretty excited about the car since it was something I could afford with my Social Security savings. After arriving at the dealer we were told the car was being cleaned up & would be right out for us to take a look at. After waiting over an hour without being able to see the car, we told the dealer we would be back in 30 minutes & he told us it would be ready to look at. We returned 45 minutes later to find the car was still not ready to look at. The dealer told us that it was almost done and they were about to bring it out. 15 minutes later as we were about to give up on the dealer and the car, they drove it out of service center for us to inspect. The car was not street legal due to broken light covers and missing turn signal bulbs. After pointing these out to the dealer he asked us what we wanted to do about it. We ended up negotiating a cheaper price to make up for the work we'd have to have done on the car to make it legal. We completed the paperwork and paid for the vehicle and drove it home. After a week we had still not received our title so we called to let the dealer know. We were told that the title had been lost and they would have to try and get another one. Three weeks later our title arrived. We drove the car 2-3 times a week to get to town for groceries,etc. After 2 months the car began leaking small amounts of transmission fluid and oil. It wasn't much, so we were able to keep the fluids level by adding to both every couple of weeks. After owning the car 6 months, we noticed the oil was lower than usual. I started it up to see if I could spot what the problem was. The car ran for thirty seconds and then started shooting a large stream of oil from the engine block. Of course we called the dealer to check on our options and were told, "There is nothing we can do for you. I asked if they could at least have a look at it to see what we needed to do to fix it. After a long pause the rep told us ok and he'd send out a tow truck in the morning. By lunch time the next day, the tow truck had not shown up. I called the dealer again, to let them know it had not been picked up. They told me they had no idea they were supposed to pick it up but would send out the tow truck. 2 hours later the car was being towed back to Donnie Hatcher Chevrolet. After 4 hours the service tech. called to let us know that the car had a bad drive shaft and it had ruined the seal & motor. I was informed that the cost of fixing our $2700 car would be $4700 which would cover costs to replace the motor with a used one. More

everyone there was awesom,, after everything i had been through they didnt give up on me they made it possible for me to get a second chance on rebuilding my credit this was the first time in my life i hav through they didnt give up on me they made it possible for me to get a second chance on rebuilding my credit this was the first time in my life i have ever own a brand new car it is my dream car & the color i have always wanted yes i give them a five star rating ,i love you guys & thank you so much,,,,,,,,Mary More

This was an easy process thanks to Darlene Marsh and the team @ Donnie Hatcher!! Proof that there are good people left in the world willing to give second chances!!! team @ Donnie Hatcher!! Proof that there are good people left in the world willing to give second chances!!! More

After ten years with my little 2 door car it was time to take the plunge and upgrade to a larger car. Coming from a long line of Chevy drivers I decided this would be where I would start my search for my ne take the plunge and upgrade to a larger car. Coming from a long line of Chevy drivers I decided this would be where I would start my search for my new vehicle. Being very inexperienced in car shopping and having a terrible experience with other Chevrolet dealers in my area I could not have been more pleased with Donnie Hatcher! I LOVED that I was able to see the photos on their website of the actual vehicle I was interested in and not just the manufacturer photos of a like model. Due to my work schedule I communicated some via phone prior to my Saturday trip to take the test drive. The weather was not the best in my area that day. I received a phone call on my way there that they had pulled the Malibu I was interested in up so I did not get wet. WOW! From the moment we stepped out of the car we felt more like friends of this staff than a customer. After my test drive and a few very personal and memorable conversations about the Tennessee Vols :) We were ready to trade! It was obvious that the dealership was fairly busy but, not once did we feel like we were set aside. It was as simple as "Where do you want your payments to be?" And after just enough time for me to catch my favorite Saturday cartoon in the waiting room with my kids-WE WERE DONE! Anyone looking for a Chevrolet or Buick-Donnie Hatcher in Brownsville, TN is where to go! My Children even made the comment when leaving "When can we come back? Those people were cool!" My reply: ABSOLUTELY! I give this dealership 5 stars! The staff 5 stars! and will recommend Donnie Hatcher to everyone! More

Decent, personable people, showing professionalism throughout the transition. Large selection of vehicles. Clean shop with talented mechanics. Good location. No pressure buying, or just looking. All h throughout the transition. Large selection of vehicles. Clean shop with talented mechanics. Good location. No pressure buying, or just looking. All highly appreciative by customer. More

The customer service was excellent. I entered the dealership needing a automobile and they delivered. They assisted in giving me a vehicle within my budget and did not push a vehicle onto me that I d dealership needing a automobile and they delivered. They assisted in giving me a vehicle within my budget and did not push a vehicle onto me that I did not want. They even gave me ample amount of time to get the necessary things together and with no hassle. Donnie Hatcher's staff is concern and treats the customers like their are somebody. In the future I do not see myself going anywhere else but Donnie Hatcher's Dealership. Thanks for all you do!!!! More