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Express Chevrolet GMC

Brownsville, TN

4.0
162 Reviews

1336 S Dupree St

Brownsville, TN

38012

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Showing 162 reviews

January 04, 2016

No Pressure but watch out when signing paper!!! I was a happy customer until the fast talking, deceptive finance manager Rick Waters went over the warranty options, etc and never said there was a ch More

by Hightech xxxxxxx
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Rick Waters, Ray Condray, Rick Walters
Mar 30, 2016 -

Express Chevrolet GMC responded

Needless to say, we are shocked to see this review! As you can see, we have a perfect 5 Star rating for years, and that only comes from treating our customers with honesty and integrity. Rick has been our finance manager for almost 10 years, and is a man of impeccable character. Every customer is presented with the option to purchase a service contract of their choosing. It is done with a "Option Menu", and the customer chooses what, if any, optional products they may or may not want to purchase. We keep this copy on file, and will be glad to sit down with you and go over the process where you opted to purchase the Service Contract. Common sense would dictate that we have no "free" service contracts, although you would receive the remainder, if any, factory warranty from the Manufacturer that is left on the preowned vehicle. We are sorry that you feel differently 3 months later after the purchase. And yes, you are correct that we did not clean the vehicle before you left, we had stayed quite a bit past closing our closing time to ensure that we gave you the best customer experience possible and unfortunately our clean up department had already closed for the day by the time we finalized the deal. We offered to have you come back for a clean up later, and that offer still stands. Thank you for bringing this to our attention, as we are constantly striving to make the buying experience as pleasurable as possible, and we appreciate any feedback from our customers. I hope this resolves any misconceptions and if I can be of any further assistance, please feel free to address me personally. Ray Condray, GSM.

December 12, 2015

Why I will return to the Donnie Hatcher dealership. I was on a mission to purchase, they were on a mission to satisfy and sell. Small town atmosphere; friendly, accommodating, professional, willing to n More

by dufasthebassman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Jones, Ray Condray
November 16, 2015

No Pressure/No Hassle Car Buying Experience! Truly a pleasurable car shopping and buying experience. Accommodating my needs and desires in an auto with guidance and patience in my endeavors. Grea More

by First#Buick!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Wear
October 19, 2015

Great dealer;great deal!! Much aporeciated!! Absolutely the utmost best welcomed car buying experience ever. Looking forward to more business with terrific dealer,Brandon Jones More

by Treasure@trunk14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
October 17, 2015

Best Car Buying Experience Ever! We found this dealership on Cars.com while searching for a GMC Terrain and we couldn't be more grateful for running across them! From pleasant conver More

by Sages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Kenneth, Mike, Ray, Roy
October 16, 2015

New Truck Search.. I researched for months on all the options for getting a new truck. Even considered a Certified Pre-Owned. My search took me from Dealership to Dealer More

by chenderson_outdoors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pate, Roy Wear
September 09, 2015

My experience was great!! I went into the dealership looking for a used car but ending up purchasing a 2015 Chevrolet Sonic. My salesman Brandon was great he was very helpful a More

by MsTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Jones
August 05, 2015

Extremely Courteous! First off I want to say, I didn't even buy a Chevrolet! I saw the a car that I have been searching for pop up on AutoTrader, and it was at Donnie Hat More

by phunkfx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Ray, Kenny, Roy, Rick
July 27, 2015

Great experience at Donnie Hatcher Chevrolet-Buick I recently purchased a 2015 GMC Denali from these guys. Donnie and his staff were fantastic ! Roy did a great job in educating me on all the bells More

by dprince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie, Roy, Rick
July 19, 2015

car bought The sales team was great. Our salesman was very knowledgeable and even helped us after hours. He was very kind and very knowledgeable about the vehi More

by Debbie 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McKinney
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