
Express Chevrolet GMC
Brownsville, TN
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No Pressure but watch out when signing paper!!! I was a happy customer until the fast talking, deceptive finance manager Rick Waters went over the warranty options, etc and never said there was a ch I was a happy customer until the fast talking, deceptive finance manager Rick Waters went over the warranty options, etc and never said there was a charge for the warranty. After receiving an email about scheduled maintenance I decided to check our warranty and I'll be damned if he didn't add an extended warranty costing $1750! We were informed consumers that knew an extended warranty wasn't worth the paper written on so I guess he knew he better not say there was a cost. We were lead to believe we were signing for the free warranty that came with the truck. He will swear up and down it was explained but he never said there was a cost, only said sign here for your warranty! Needless to say: Never will buy from them again as we had stated over and over we did not want the stupid extended warranty when negotiating the purchase. You can have any thing signed but unless you explain (which he did not since he was in a huge hurry to go home) then you leave very unsatisfied customers! Say what you want but we were not informed there was a charge!!!!!!!!!! The truck was never even cleaned nor filled with gas which I've never had a dealer let a customer leave with a filthy truck and less than a 1/4 tank of gas! We thought we would always come back to Hatcher Chevrolet but after being charged then argued with about what he did or did not say (we have ears!) we will not return for our next purchase! More
Why I will return to the Donnie Hatcher dealership. I was on a mission to purchase, they were on a mission to satisfy and sell. Small town atmosphere; friendly, accommodating, professional, willing to n I was on a mission to purchase, they were on a mission to satisfy and sell. Small town atmosphere; friendly, accommodating, professional, willing to negotiate, competitive pricing, and no high pressure tactics. I will return when I decide it's time to trade my SUV. . . More
No Pressure/No Hassle Car Buying Experience! Truly a pleasurable car shopping and buying experience. Accommodating my needs and desires in an auto with guidance and patience in my endeavors. Grea Truly a pleasurable car shopping and buying experience. Accommodating my needs and desires in an auto with guidance and patience in my endeavors. Great vehicles and better pricing than anywhere around in my search. I ended up purchasing from Donnie Hatcher Chevrolet-Buick because of the no-hassle, respectable salesmanship and especially the auto selection they had to offer. More
Great dealer;great deal!! Much aporeciated!! Absolutely the utmost best welcomed car buying experience ever. Looking forward to more business with terrific dealer,Brandon Jones Much aporeciated!! Absolutely the utmost best welcomed car buying experience ever. Looking forward to more business with terrific dealer,Brandon Jones, at Donnie Hatcher,Brownsville Tn. More
Best Car Buying Experience Ever! We found this dealership on Cars.com while searching for a GMC Terrain and we couldn't be more grateful for running across them! From pleasant conver We found this dealership on Cars.com while searching for a GMC Terrain and we couldn't be more grateful for running across them! From pleasant conversations on the phone with their internet guy, Andrew, to driving off with the car we were searching for....the experience could not have been any better and the information given was very reliable! Having to drive 2 1/2 hours to them, the communication was so easy and pleasant! Upon arrival, we met Kenneth, our salesman and the car was cleaned and ready for a test drive! These guys are so very friendly and honest and so very easy to deal with! We enjoyed every single moment of our visit with them! Could not recommend Donnie Hatcher Chevrolet more! They went out of their way to make this an awesome and perfect experience! Thank you guys SO much! More
New Truck Search.. I researched for months on all the options for getting a new truck. Even considered a Certified Pre-Owned. My search took me from Dealership to Dealer I researched for months on all the options for getting a new truck. Even considered a Certified Pre-Owned. My search took me from Dealership to Dealership and the constant in my search was Andrew Pate at Donnie Hatcher. He understood what I was looking for and didn't pressure me when he couldn't deliver on exactly what I needed when this search started. However, he stayed in contact and in the end, Andrew was the man who got it done. But that was just the start of this great experience. When the decision was made on my 2015 Silverado, my Father-in-Law and I made the drive up from Collierville to pick of the truck and there we had the pleasure of meeting Mr. Roy Wear. This man knows all the ends and out of Chevrolet trucks. I suppose with 30years experience in the business, you learn a thing or two. He walked through all the features which were drastically different than my 2008 GMC Sierra. In all, I walked away with a great buying experience and a good start point of knowledge on my new Chevrolet. Thank you again to all the people who helped at Donnie Hatcher. Truly a good experience. A place I would recommend to anyone. Small Town with Good Small Town people. Christopher H. More
My experience was great!! I went into the dealership looking for a used car but ending up purchasing a 2015 Chevrolet Sonic. My salesman Brandon was great he was very helpful a I went into the dealership looking for a used car but ending up purchasing a 2015 Chevrolet Sonic. My salesman Brandon was great he was very helpful and knowledgeable. He kept me informed of what was going on from the beginning. Everyone was friendly and I had a good experience. I would highly recommend this dealership More
Extremely Courteous! First off I want to say, I didn't even buy a Chevrolet! I saw the a car that I have been searching for pop up on AutoTrader, and it was at Donnie Hat First off I want to say, I didn't even buy a Chevrolet! I saw the a car that I have been searching for pop up on AutoTrader, and it was at Donnie Hatcher. I must say, they communications we had electronically and verbally over the phone were very easy going and informative. I was able to negotiate a great deal, and I was given excellent financing. Through the whole process the professionalism, respect, and courtesy was outstanding. I was able to fly from NY to Memphis TN, where they sent a courier to pick me up from the airport. This made life very easy. Getting my car was just a matter of getting to the Memphis airport, and Donnie Hatcher's guys took care of the rest. I was able to get in my car and go. The car was purchased sight unseen and was exactly as described. No hidden issues. The staff was excellent. Thank you so much for my Audi, and I would very much recommend purchasing a car with Donnie Hatcher Chevrolet. More
Great experience at Donnie Hatcher Chevrolet-Buick I recently purchased a 2015 GMC Denali from these guys. Donnie and his staff were fantastic ! Roy did a great job in educating me on all the bells I recently purchased a 2015 GMC Denali from these guys. Donnie and his staff were fantastic ! Roy did a great job in educating me on all the bells and whistles of my new ride. Rick took great care of me on the warranty / financing side and Donnie was very attentive throughout the process. Donnie also has a great service department that my wife and I use frequently. Go see these guys for sales or service, they will exceed your expectations ! More
car bought The sales team was great. Our salesman was very knowledgeable and even helped us after hours. He was very kind and very knowledgeable about the vehi The sales team was great. Our salesman was very knowledgeable and even helped us after hours. He was very kind and very knowledgeable about the vehicle. He helped us a lot. Even gave us his cellphone number. More