Expert Auto

IF I COULD GIVE -5 STARS I WOULD WORST SERVICE OF ALL TIME!!! This Place Literally Redefined The Word “Inconvenience“ I took my Truck on July 2, for inspection, I failed inspection for two front ti TIME!!! This Place Literally Redefined The Word “Inconvenience“ I took my Truck on July 2, for inspection, I failed inspection for two front tires window tint and a headlamp. instead of going all around the world I chose the same shop to complete the work. hoping to “speed up the process”, I placed a $100 deposit to “order the part” On July 10th at 9:20 I dropped my truck off at expert auto where they told me “your part should be here and we will be done with your car today” LIES LIES LIES On July 10th at 4:40 I was contacted by Expert Auto informing me that my part NEVER CAME and they won’t be able to finish my truck. after going back and forth on the phone I went up to the shop to speak with a manager. THERE IS NO SECRET I WAS EXTREMELY UPSET, CURSING, AGRESSIVE . for good reason of course. the manager shook my hand and told me “ I will make your car priority, your part should be here by tomorrow and we will give you a call either way” LIES LIES LIES!!!! On July 11th at about 10am I received a call from Expert Auto informing me that my part will not be arriving and my car won’t be ready until next Monday!!!!!! SO IN THE BEGINNING WHEN I TELL YOU THESE FOLKS REDEFINED THE WORD INCONVENIENCE. ITS TRULY SAD I WOULD NEVER REFER ANYBODY TO THIS SHOP FOR ANY SERVICES. THE WAY THEY TREATED ME AND MY VEHICLE IS JUST UNACCEPTABLE TO SAY THE LEAST. I gave a $100 deposit to EXPERT AUTO for 3 jobs to complete, however, in 10 days they were only able to complete 1. Very sad. Very unfortunate. Very unprofessional THEY KEPT MY DEPOSIT. NO DISCOUNT ON THE 1 of 3 JOBS THEY COMPLETED. I WILL CLOSE BY SAYING THAT I WILL NOT STOP HERE!!!! ILL BE POSTING REVIEWS ON BBB, PISSEDCONSUMER, GOOGLE REVIEW AND MORE!!! You have not heard the last of me ! God bless and see you soon More

Called in to ask about a mechanic for a 2020 jeep they sold me that is a lemon… instead was, hassled into trading the car in. The day I’m scheduled to go in is scheduled for 4pm, I call to confirm the tim sold me that is a lemon… instead was, hassled into trading the car in. The day I’m scheduled to go in is scheduled for 4pm, I call to confirm the time the day of and to let them know I may be a little bit late because I just got done working 6pm-6am, instead I have some guy haggle me “you should just come get it handled now you’ll be in and out before 12” I come down to the shop, I’m talked into a car on the lot, I’m told I have to get my old car towed up there, I tell them “I’d rather wait until everything is final before towing it in”but they eventually say everything is good. so I pay $100 get it towed to the shop, they even allow me to drive the car im planning on buying home and place the key in the car im trading in for the tow man. I arrive back at the dealership the dealers are gassing me up “you’re going to look good in that car, the girls are in trouble” give me paperwork to sign, I start signing referrals, and signing signatures. A white man comes in who supposedly drove an hour to come see the car, mind you it’s 2:30pm at this time, the guy walks up to me and reassured me “it’s still your car he just wants to test drive it, he drove an hour to see it, don’t worry though you got this” I continue to sit for another 1 1/2 watching them sneakily have the white guy sign paperwork by printing papers and trying to walk through side doors to hide where they’re taking the paperwork. They basically kept me waiting from 10:30 to 3:30 after getting off work at 6 AM, just so they can get an extra dollar from the white man. Made me pay to tow my car there, and to tow it back home and waste of my day, literally it’s 5:42 pm… they never told me a buyer was on the way? Never told me they had begun the process of asking the car, nothing. Just wasted time. He Tried to offer that I wait for a new mustang… i asked why tf would you ever think I would still do business with yall? I’m good, then the mechanic called himself “righting their wrongs” and tried to overcharge me on a starter he told me it was $515 plus labor. The starter was only $118 at autozone… and this is after the guy gave me a heart wrenching speech about being fair and making it up to me lmao. Do not. I REPEAT. DO NOT SHOP HERE! They are so shady and conniving. I wasted an entire day, spent money, and for what? To be right back at square one. More

Ok, I don't do this BUT this was the best car-buying experience I have ever had. Jamad was friendly and accommodating. I was so comfortable here. The staff was kind and helpful. They went above and beyo experience I have ever had. Jamad was friendly and accommodating. I was so comfortable here. The staff was kind and helpful. They went above and beyond for me. I felt safe here. I did not feel like I was taken advantage of. This is a safe and friendly place to buy a car. Check it out and tell them Carol sent you. More

Scandelous Lying Represenatives Went there Since I have gotten an Loan Approval from Capital One. I was looking for a particular type of auto and was contacted by UN Expert Auto. I w Went there Since I have gotten an Loan Approval from Capital One. I was looking for a particular type of auto and was contacted by UN Expert Auto. I was told that they had two models. I didn't tell them that when I was coming so when I arrived I ask to see them. Of course the manager told me he didn't have the auto that I liked. But he said and I quote " we have something better" I said I wanted what I wanted. All the manger could say was " I'm sorry" Well you and this dealership is sorry won't never ever go back to this Ghetto dealership. More

You all went above and beyond our expectations. This was the best car buying experience that I have ever been a part of. We love our new “ Ruby” – yes we name our cars lol This was the best car buying experience that I have ever been a part of. We love our new “ Ruby” – yes we name our cars lol More

Thank you Expert Auto, we will be back! After not knowing if we could even buy a car when we first walked in and driving away in our new Oddessey, we are beyond thrilled J Thank you Expert A After not knowing if we could even buy a car when we first walked in and driving away in our new Oddessey, we are beyond thrilled J Thank you Expert Auto, we will be back! More

Thank you for absolutely everything! You are THE BEST! Will be back next time for my sons car. Thank you so much for the help....... You are THE BEST! Will be back next time for my sons car. Thank you so much for the help....... More

FELT LIKE FAMILY Got to the dealership at 9AM ...met with Christopher we talked as if we had known each other for years....he really eased my anxiety of dealerships. Got to the dealership at 9AM ...met with Christopher we talked as if we had known each other for years....he really eased my anxiety of dealerships. Once they ran the numbers we had to meet with Kamal..who was SPECTACULAR. He greeted us with warmest smile, and went right to work. They knew I had a trade and they reassured me it was not a problem at all..LET ME TELL YOU...by 1pm that same afternoon, I was driving away with an 2017 vehicle!! I stoingly recommend these guys for first time, and returning customers...They are on it...JOB WELL DONE! More

Took really good care of me when I bought my new Honda Accord. Really nice people and happy with my new car. Thank you so much. Accord. Really nice people and happy with my new car. Thank you so much. More

Excellent customer service! My salesman was great and am really happy with the entire process. As long as hes here well always come back! Thank you so much My salesman was great and am really happy with the entire process. As long as hes here well always come back! Thank you so much More