Executive Volkswagen - Service Center

Tiggy service Had three different issues dealt with; a recall, a bad sunroof gasket and oil change. Set appt, with Skip who is easy to work with and Vanessa helped Had three different issues dealt with; a recall, a bad sunroof gasket and oil change. Set appt, with Skip who is easy to work with and Vanessa helped on day of service. Everything was easy, car back to me in a timely manner and they provide a LYFT to get me to work. More

I've been going here since 2010 with my 2002 Jetta. I love it, it's very personable and the people here actually care (almost feel like family). Mark Gentile helped me trade in my 2002 Jetta for an 09 Je love it, it's very personable and the people here actually care (almost feel like family). Mark Gentile helped me trade in my 2002 Jetta for an 09 Jetta which I kept for like 6 yrs. I ended up getting my new Passat elsewhere because Mark wasn't there, however I will always return for the services. After my service guy retired, Tyler took over and he's been an excellent help, very honest. Now that he's moved up, my go to person will probably be Skip. I would recommend that they implement more programs like a point system for discounts or something similar to what they had before with the oil changes (ex every 4th is free) More

Safety inspection and repair for 2007 Passat. Very professional evaluation and repair of our 2007 Passat that had not been driven for about 5 years. Excellent customer service with frequent update Very professional evaluation and repair of our 2007 Passat that had not been driven for about 5 years. Excellent customer service with frequent updates as to progress and expected job completion. More

Service Dept. Skip was GREAT! Friendly, courteous and took care of my car's servicing quickly! He was easy to work with.... Car was cleaned and looked great Skip was GREAT! Friendly, courteous and took care of my car's servicing quickly! He was easy to work with.... Car was cleaned and looked great More

Good service I had to come in without an appointment because of a yellow engine light. Service was promptly. It was several times explained to me what was happenin I had to come in without an appointment because of a yellow engine light. Service was promptly. It was several times explained to me what was happening and asking for my authorization. Problem seems to have been satisfactorily repaired. More

Maintenance Service Excellent customer service, comfortable waiting area, service done in a timely manner. My car ran beautifully & they even washed it for me. I was al Excellent customer service, comfortable waiting area, service done in a timely manner. My car ran beautifully & they even washed it for me. I was also able to get an appointment with no problem on the day I wanted. More

Quick and professional Great service from the beginning to the end. The employees were very helpful, knowledgeable and kind. They treated me with respect and answered all qu Great service from the beginning to the end. The employees were very helpful, knowledgeable and kind. They treated me with respect and answered all questions and concerns. More

Reliable Repairs Whenever I have a problem they accommodate getting my car in around my schedule, take car in right away & complete necessary repairs to get my car bac Whenever I have a problem they accommodate getting my car in around my schedule, take car in right away & complete necessary repairs to get my car back to me as soon as possible. I never worry about the work done. More

Stay Away! The worst VW dealership in history. Went to the service department because the AC stopped working. Technician looked at the car for five minutes and t The worst VW dealership in history. Went to the service department because the AC stopped working. Technician looked at the car for five minutes and told me they could not figure out what the problem is and charged me $130 for diagnosis. And told me to come back when it is hot again! Took the car to another dealership (curran VW) it was an easy fix, just needed some parts replaced. And everything is covered under warranty! The dealership would not refund the money and basically said they can diagnosis the car however they want because it is independently owned! STAY AWAY! More

Great service with out an appointment. My 2015 Golf TDI station wagon started warning about having to add Blue Tec Urea before 1,500 miles. I had a gallon and a half of urea left over from My 2015 Golf TDI station wagon started warning about having to add Blue Tec Urea before 1,500 miles. I had a gallon and a half of urea left over from the last time I added it into the storage tank. Not sure of the shelf life of the material, I drove to Executive VW in Hamden, CT and talked with Skip Scanlon. He was very informative and arranged for a technical person to fill my urea tank and informed me that the tanks holds 3 gallons, for future reference. I was very pleased with Mr. Scanlon's quick service and advice. Best regards, Paul Albini More