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Executive Volkswagen - Service Center

North Haven, CT

4.9
464 Reviews
Call Service Center (203) 281-0481

464 Reviews of Executive Volkswagen - Service Center

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November 13, 2023

Great service as usual. The new waiting area is a significant improvement. Keep up the good work. More

by HUGH_PENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Executive Volkswagen responded

Hugh, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2023

Skip at Volkswagen is always so helpful and friendly here very personable and knows the cars and customers well More

by jaccibalzano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Executive Volkswagen responded

Jacci, Thank you for taking the time to share your thoughts on working with Skip and our team. We're glad to hear we delivered such a great experience!

November 11, 2023

Great experience! They made things easy for me and streamlined the whole process. I’m grateful! More

by macieb54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2023

great service everyone is professional duties. oil change and air bag recall 2 hour wait time More

by KANE.PANYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
melanie
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Nov 05, 2023 -

Executive Volkswagen responded

Kane, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Volkswagen!

November 04, 2023

Outstanding service as always. Very welcoming, great communication and updates were spot on so there was little inconvenience to my family and I More

by ENGINE6BFD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Executive Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

October 31, 2023

Very good communication, easy scheduling, personable & friendly staff, timely turnaround, competitive pricing, and goes the extra mile for warranty coverage. More

by audrey.novak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlena
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Nov 01, 2023 -

Executive Volkswagen responded

Thank you, Audrey, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 31, 2023

Great customer service, fast scheduling, and waiting area is very clean and comfortable. Updates were provided frequently. More

by falcoangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena Anzalone
Report | Print
Nov 01, 2023 -

Executive Volkswagen responded

Thank you so much for your kind words, Angela, and for taking the time to leave us this wonderful feedback!

October 31, 2023

I have for decades relied on VW cars to see me through and remain loyal to this brand. Superior service has a lot to do with that commitment. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Woods
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Nov 01, 2023 -

Executive Volkswagen responded

Thanks for sharing about your experience with Executive Volkswagen. We appreciate your business, Jim, and hope to see you again soon!

October 31, 2023

Do not get you car serviced here. They damaged my vehicle and refused to take accountability. Service manager is terrible. Go anywhere but here More

by Shaneil123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Jakubisyn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shaneil123 responded

The water leaked into my car due to the negligence of the dealership. The car was in your possession you were aware of the leak and took no steps to prevent the damage. The car was dropped off to have the ignition switch changed AND to have the sunroof looked at. The water sitting in my car for almost month is 100% due to the negligence and blatant disregard of the staff at Volkswagen.

October 29, 2023

Service department is great. Very communicative and their team worked efficiently. Got a free Lyft ride home which was helpful. More

by Mt317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlena Anzalone
Report | Print
Oct 30, 2023 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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