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Executive Volkswagen
North Haven, CT
627 Reviews
As part of the Executive Auto Group, Executive Volkswagen gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Volkswagen to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 627 reviews
October 07, 2009
I've been a Montesi customer for 20 years and 6 cars throughout the family. Very attentive staff in the service department as well as sales. My saleman has always been very informative and knowledgable. throughout the family. Very attentive staff in the service department as well as sales. My saleman has always been very informative and knowledgable. Dealership is well maintained. It's nice to have the WiFi in the customer lounge while I wait for my car. When I've left my car for the day, at pickup, someone brought it around front for me. Free car wash is a very nice touch. More
by rbenson
Employees Worked With
Stacey, Candy,
June 22, 2009
Rude salesman, "good ol boy" attitude. I expected better treatment from a dealership. When I asked to take the car on a test drive I was told the price of the car again as if it was out of my price range an treatment from a dealership. When I asked to take the car on a test drive I was told the price of the car again as if it was out of my price range and he couldn't be bothered to take me on a test drive, and this was on a slow rainy weekday. When I let him know that I was aware of the price of the vehicle when I first asked to see it he eventually complied and went inside for a plate. I would never buy a vehicle from this salesman or dealership, especially now that I have read other reviews on this dealership! More
by elizavery
Employees Worked With
Brian
June 04, 2008
have had headgasket, pistons, many oil problems, steering column, tire rod, transmission etc. drove for 3 months w out headlights. not willing to compromise an extended warranty at no cost considering the pr column, tire rod, transmission etc. drove for 3 months w out headlights. not willing to compromise an extended warranty at no cost considering the problems. have had car for only year and a half. still cannot figure out what's wrong with my car and they now tell me the problem is "normal". bad customer service and business decisions made by owner. cannot be trusted. More
by cherbear1081
Employees Worked With
almost all in service including owner Gary
February 08, 2008
This dealership lied to me about the financing. Used bait and switch, when I picked up my car, the rate was no longer 0% but 3%. They refused to honor their initial quote, and avoided the issue by blaming s and switch, when I picked up my car, the rate was no longer 0% but 3%. They refused to honor their initial quote, and avoided the issue by blaming someone else who was conveniently absent that day. Get every word in writing - do not trust these frauds! More
by m7347d
Employees Worked With
3
March 27, 2007
When my AC went out in July, I was told "You have a moonroof. Use it. Then, of course, the moonroof failed. The CD player, installed by God knows who in their service department, failed the first da moonroof. Use it. Then, of course, the moonroof failed. The CD player, installed by God knows who in their service department, failed the first day. As for sales people...there are two in particular who are just flat out nasty, rude, and full of strange "facts." This is truly the dealership from xxxx. More
by noname33
August 01, 2005
I own a Jetta, and I took it for service at montesi because it was leaking coolant. At first, the estimate was $350, the second day the estimate went up to $750, by the third day, the estimate cost of because it was leaking coolant. At first, the estimate was $350, the second day the estimate went up to $750, by the third day, the estimate cost of repair was $1980. So I had to ask them to stop servicing my car, paid $750 and towed the car to a local garage, where it was fixed for $23. I am still looking for the address of the VW headquarter in the US to report all the fraudulant actions of this dealer. My advice to you is to NEVER go there no matter what. More
by ptannous
November 02, 2004
I have had many disappointing experiences dealing with the Sales and Service departments at Montesi. Unfortunately, I bought a used car from them that had more problems in the first year than most cars ha the Sales and Service departments at Montesi. Unfortunately, I bought a used car from them that had more problems in the first year than most cars have in 5. For instance, when was the last time you heard of a car with 20K miles needing a new transmission? I will NEVER buy another car from this dealership. Hoepfully, neither will you. Unless of course, you enjoy sitting in their waiting area for 4 hours while they perform a routine inspection. Or better yet, you like spending roughly $4,000 on repairs in the first year. STAY AWAY FROM MONTESI!!! More
by TaraS
Employees Worked With
Paul, Ron
