Back

Executive Volkswagen

North Haven, CT

4.9
629 Reviews
As part of the Executive Auto Group, Executive Volkswagen gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Volkswagen to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
Contact Dealership

444 State Street (Route 5)

North Haven, CT

06473

Directions

By Type

Showing 629 reviews

August 03, 2012

We were comparing Honda CRVs & Subaru Foresters to the Jetta Sportwagen, and decided on the Jetta, in no small part due to Tom. Tom is a very low key, thorough, personable guy. You can trust him. You More

by eric1331
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Burns
Aug 14, 2012 -

Executive Volkswagen responded

Thank You Eric, It certainly is pleasing to hear your favorable remarks about Tom Burns and our staff. I'm glad that Tom and we were able to win you over as one of our customers. Thank you for your business. It is sincerely appreciated. Make sure that we keep you happy...if not let me know. I think that you will love the Jetta Sportwagen! Thanks Again and Best of Luck Gary Montesi

July 05, 2012

I just took my car to Montesi Volkswagen, they broke my battery messing around with my car electronics because they couldn't use a digital thermometer. Then charged me for the battery and left me with no g More

by jamothegr8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian, Steve
Jul 23, 2012 -

Executive Volkswagen responded

Montesi Volkswagen wrote on 7/5/2012 3:15:13 PM Dear Customer, Sorry to hear that we left you unsatisfied on you recent service visit. I'm not sure, at this point, what went wrong but I do have a sincere interest in trying to attend to your concerns and rectify what I can. Please send me a personal email and if you would give me a little more information...I'll do my best to satisfy you. jqamothegr8 wrote on 7/5/2012 3:58:36 PM: Thinkjamo@gmail.com I came in for service on Monday. Your service misdiagnosed my issue and wasted several hours while I waited upstairs. Then I was told of the mistake and presented with an expensive estimate. Ok. Fine. I knew my car was overheating and needed to be fixed. When I finally got my car back I had no gas. The warning was going and the. Wesley was further left than I have ever seen. The car was sluggish to start. I attributed this to the low gas. I didn't drive over the holiday. Today my car would not start. The battery had died. I know batteries die. But it died or was damaged to the point of it dieing in your service garage. I was told I had to pay. I complained. I was offered a $20 discount. This to me is unacceptable. Brian and Steve were rude and unwilling to help me. For $100 and no apology you lost a customer. As I was leaving someone. And out to offer me a free oil change at my. Ext service. Because of this I will not be coming there for service. Way too little, too late. Your car is supposed to be better after service not unable to start. Montesi Volkswagen wrote on 7/17/2012 10:33:07 AM: Dear James, Sorry, I have been out ill, but I did get the opportunity to investigate your concerns further with our service department. I talked with Terry personally (our tech who worked on your car) A review of your concerns did have me find that we did in fact misdiagnose your problem. Terry did find after starting the work on your car that his infrared thermometer was not working properly. It showed that the engine was operating within temperature limits even though it wasn't. This unfortuneatly lead to some extra time. I apologize. With regards to the battery, there was no work performed at all relating to the battery or that would affect the battery whatsoever. Although it did start sluggisly on our lot and subsequently did not start the next day I'm sure it is just amatter of the battery finally reaching the end of it's life cycle. It does appear that this is the original battery that came with the car. I'm sorry that ther was little gas in the car at pick up, but you should know that the vehicle came in with approximately the same gas in the tank that it left with. The engine only ran in the shop for a very limited period of time at idle and our road test should have added only a mile or two at best to any gas consumption. James, I do want you to know that Terry is perhaps one of our best technicians in our shop. He is just short of being a Master Technicain. He will be soon. He is also very thourough and conscientious regarding all work he does perform on our customer's cars. If you like I'd be glad to introduce him to you and further any and all discussion about the repairs so that we may provide you with a little more insight in all that we did and why. I'd be most appreciative for the chance to answer any more questions. I'd love the opportunity to keep you as our customer! Sincerely, Gary Montesi Montesi Volkswagen wrote on 7/17/2012 10:33:07 AM: Hi James, We haven't heard back from you yet. We're hoping that you might take us up on our offerings... 1) an invitation to speak with Terry, our tech that performed the work on your car to hopefully provide you with some piece of mind as to our recent work on your GTI 2) a complimentary oil change. Please let me know your thought are. Your satisfaction is our goal. Thank You Gary Montesi Jamothegr8 wrote on 7/17/2012 11:27:05 AM: 1) I'm sure Terry would remember my car and admit any mistake or wrongdoing on his part. Yeah right. He has not admitted it thus far. All I get is the batteries die line. No thank you. Let me ask you this: I'd you went to the hospital for an appendectomy and left with sepis wouldn't you assume the work performed at the hospital was to blame? 2) After what happened to my car last time your people worked on my car. I'm afraid as to what thet might break this time. No thank you. Furthermore after comments from you about how long my car was running and what should have taken place, when you were not there. And in all honesty have zero factual evidence to back up those statements, just the report from employees who don't want to get in trouble. No I want nothing further to do with your business. I hope at least one person read my review and was saved frome wasting their time and money at your unperfessional, dishonest, dealership. Thanks to the internet the truth is out there. Montesi Volkswagen wrote on 7/17/2012 n11:49:42AM: Sorry you feel that way James, Best of luck! Gary Montesi

June 26, 2012

My relationship started with Montesi Volkswagen My relationship started with Montesi Volkswagen approximately 1 year ago. I brought my VW Passant in for service after a local mechanic could More

by wayneo62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bernier
Jul 11, 2012 -

Executive Volkswagen responded

Just catching up and wanted to say "Thanks Wayne". We really appreciate your business and comments. Thanks Much ! Gary Montesi

January 14, 2012

Best Car buying experience. Jack Blanchard could not have made this any easier for us. Michelle was super friendly. I love the car and have recieved a ton of compliments on it. More

by jchanks06514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Blanchard and Sales person Michelle
November 29, 2011

Hi: My name is Thomas and I have 2003 Passat GLE Hi: My name is Thomas and I have 2003 Passat GLE 6-cylinder/30 valve 4-Motion with over 105,000 miles. I purchased the car new at Montesi and the More

by tsb10530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kozak, Candy, and Brian
November 07, 2011

Tom was great no pressure layed back. He was very throw going over the car and the paper work. He tracked down the color I wanted very quickly. More

by tbone4030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
November 05, 2011

Salesman Paul Gentile was great to work with and very helpful. No high pressure, just straightforward and very reasonable. He was also very patient, while we spent several days figuring out what kind of More

by chrisara108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
November 02, 2011

everyone at this dealer was extremely friendly and helpful. ralph lafragola, jonathan the used car manager and ken the finance guy were awesome to work with. very friendly, made me feel at home and h More

by dtetes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ralph lafragola jonathan/used car manager ken/finance
October 26, 2011

Yesterday I leased a new 2012 Jetta TDI w/Nav from Montesi VW. This is the 5th VW I've leased or purchased from them since 2002. (Two Passats, two Jettas, and one Rabbit.) The reason this dealer More

by Lamberti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Lafragola, Ken Raby
October 22, 2011

I knew I was getting a fair price on my used car when I looked at edmunds.com and searched for comparable vehicles in the area. Price was the most important factor for me and Tom, my salesperson, helped me More

by kristinkiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Burns
...
58
...