Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Executive Nissan
North Haven, CT
1,134 Reviews
As part of the Executive Auto Group, Executive Nissan gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Nissan to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,134 reviews
April 23, 2025
STAY AWAY AT ALL COSTS I took my 23 Pathfinder (under 36k miles) for routine maintenance and rough idling concerns on 3/31. I was told nothing is wrong with the car and that recommended services were no 36k miles) for routine maintenance and rough idling concerns on 3/31. I was told nothing is wrong with the car and that recommended services were not necessary until next oil change. 4/19 car breaks down and running on reduced power 3 hours into our roadtrip. Executive Nissan claims rodents damaged MAF and that it needed to be replaced. Their statement was false and would have caused warranty to not cover part replacement. The text I received from the advisor showed the following “Hey just confirming and following up with the conversation with Tyler that you will like me to continue with the repairs of engine air filter ($83.43) and Mass air flow sensor replacement ($583.59)” I then had a conversation with the manager Frank. I did not once disrespect him the way he did to me. This man yelled at me because I asked him a valid question as to why my issue was not addressed on my initial visit. He kept cutting me off mid sentence because he didn’t want to listen to what I had to say. Multiple times I asked him to pull the calls and he said to me he doesn’t need to because he had the paperwork in front of him. I couldn’t take his disrespectful tone and condescending statements anymore. I told him to proceed with the repairs because I wanted my car back as soon as possible. He then asks me about the price I was given and I told him I did get the price via text. He asked me what it was and my response was don’t you have everything in front of you look at what was sent to me. He needs to be trained on how to effectively listen and how to speak to people. In the morning I got another text that the repairs would now be $936.11. This is the first time a dealer is charging me a diagnostic along with a repair. At this point I could no longer deal with them. I told them I didn’t not want them servicing my vehicle. I had my car towed to another Nissan dealer. Where I paid $368 and my issue was completely resolved. The MAF sensor did not need to be replaced. The same mechanic who did my maintenance (most experienced according to executive Nissan) incorrectly put in the engine cabin filter causing soot and debris to get into the engine which caused the MAF to do exactly what it is supposed to do. The other dealer confirmed what I already knew that there was in fact no damage caused by rodents nor a nest. Executive Nissan provided false statements and I have all the proof to show. They were covering up for a botched maintenance job they performed 3 weeks ago. It is sad that a dealership can be so unethical and put peoples lives at risks because of careless mistakes. Don’t trust them with your vehicle if you value your life or the life of your loved ones traveling with you. More
by adrianamsilfa
April 20, 2025
I’ve had a very frustrating experience with the service department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was s department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was still charged for repairs that I never authorized. To make matters worse, these repairs did absolutely nothing to fix the original problem. Even more concerning, they attempted to charge me for a repair that was supposed to be covered under warranty — which is not only unethical but also illegal. When I questioned the charges, I received vague responses and no real explanation. I ultimately had to file an official complaint with the Department of Motor Vehicles just to get a refund for the unauthorized charges. I was told by the DMV agent he would be investigating my complaint and fining Executive Jeep for their unethical practices. This entire experience was a complete waste of time and money. There was a total lack of transparency, accountability, and basic customer service. Based on my experience, I strongly recommend avoiding the Executive Jeep service department. More
by Forcedinduction99
April 15, 2025
If Kemar wasn't the face of your services center I'd have gone elsewhere. gone elsewhere. More
by zergy
Verified CustomerEmployees Worked With
Other Employees :
Unfortunately I don't remember the name of the technician. He was good
April 12, 2025
Excellent I love it Amanda – she was helpful to help us a lot and she did very good job. We love it. lot and she did very good job. We love it. More
by MILI-ERINA
April 12, 2025
Excellent I love it Amanda – she was helpful to help us a lot and she did very good job. We love it. lot and she did very good job. We love it. More
by MILI-ERINA
April 04, 2025
Great & prompt service, everyone professional and courteous. Kept me informed on progress of my service. Jason is the best courteous. Kept me informed on progress of my service. Jason is the best More
by MALAE105
Employees Worked With
April 03, 2025
Thank you for servicing my 2023 Jeep Compass! And great service! Looking forward to a great relationship! And great service! Looking forward to a great relationship! More
by DawnB
April 01, 2025
Really good dealer service. Tyler is very caring and works with you to get the job done. Tyler is very caring and works with you to get the job done. More
by fjb07
March 29, 2025
Tyler is a pleasure to work with always attentive to the customers need. He makes sure the work is completed correctly the first time. I’ve been dealing with Tyler since he was hired at this dealership and customers need. He makes sure the work is completed correctly the first time. I’ve been dealing with Tyler since he was hired at this dealership and have been completely satisfied. He goes above and beyond for the customer. More
by ADSULP1156
Employees Worked With
March 28, 2025
After making an afternoon appointment online, I was told I needed to bring car early in morning and leave it for a day. Scheduled that for the next week, dropped car off in morning but Executve couldn’t get I needed to bring car early in morning and leave it for a day. Scheduled that for the next week, dropped car off in morning but Executve couldn’t get to it that day so had to leave over night. Not a good experience More
by TIMBENNETT007
Employees Worked With
