Executive Jeep - Service Center

This people will not live up to their commitment I bought a car from this dealer as Executive Nissan was offering free Lifetime oil change. It was dealer offer and was not offered by Nissan. Today I bought a car from this dealer as Executive Nissan was offering free Lifetime oil change. It was dealer offer and was not offered by Nissan. Today I came for my free oil change and service advisor Jason told me dealership discontinued the offer.. I asked him I was not informed. And he said it is Nissan decision.. I said I was offered by Executive it was not from Nissan .. Then he said Executive has made that decision.. At last I end up paying 35 bucks.. ( I still don't understand the meaning of their lifetime!!!) They will offer you bells n whistle when they want to sell a car but that will change any time without notice.. Stay away from them and don't believe in any offers offered by them during sales.. It will change anytime after the sale is done.. More

GREAT SERVICE ! I own a 2012 Jeep Liberty. Recently the airbag light came on. As this was a safety issue I thought I should have it looked at as soon as possible. I c I own a 2012 Jeep Liberty. Recently the airbag light came on. As this was a safety issue I thought I should have it looked at as soon as possible. I called Executive Jeep Service Department and asked for an appointment as I would be waiting for the repair. I was given an appointment the next day first thing in the morning.As I did not purchase the vehicle there I did not know what to expect.Upon arrival A gentleman greeted me and took the Jeep into the service area and directed me to a service advisor - Jason Meyer. he was very friendly and explained there was a recall on the Active Head Restraint system and this may have been the problem. I was also informed if it was anything further the time involved would be two hours as this was a safety issue and the whole system would need to checked. I was directed to the customer service area. About twenty minutes went by and Jason came out and informed me that although they had done the recall the issue was a module and would have to be replaced and the system fully checked out. They had the unit it stock and would get right on it.While waiting I noticed how clean both the service area itself was as well as the dealership as a whole. Within a hour Jason came our and informed me the vehicle was repaired;safety checked and looked over for any other issues. Fix right the first time and quicker than I thought. There is no doubt in my mind this is a First Class operation and will be my choice in the future for service and sales.I would recommend Executive Jeep in North Haven to anyone. More

I am rating the service interaction as Great due to the professional and courteous service by Elizabeth Lafond. She is an asset to your orginization and should be commended for her excellent customer serv professional and courteous service by Elizabeth Lafond. She is an asset to your orginization and should be commended for her excellent customer service. Thank you! More

I bought a used car (May 05) from Executive Jeep and it had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my tr had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my transmission goes in Jan. 06 they claim i never had the car in before December. I had a belt replaced in June (so they said at the time) - shorthly after I bought the car that they said was a recall belt. But now service says that never happened!!! Why would I lie about that? I brought the car in 2 more times complaining about squeaky breaks and some weird sounds in the transmission. Also the seat handle was broken. I have the old handle that was fixed!!! But they claim they never did the work. I made a mistake of trusting Ecxectutive Jeep and never remember getting a receipt when they fixed the first problem. The fact that they claim I never showed my car until December 05 is very suspect. Even the sales person who sold me the car remembers me coming back "2-3 times". Lesson learned!! But $3,000 out of my pocket and counting!!! Get everything in writing and STAY AWAY FROM EXECUTIVE JEEP. Just the fact that they claim I was never there until December makes me think something is very very fishy with what is happening to my car. The Jeep from Executive Jeep only has 40,000 miles and the transmission needs to be replaced and I'm taking the car to my old mechanic, but I'm betting the brakes are bad too. I think Executive Jeep in North Haven is a bunch of crooks! And I hope one day some one catches them in their tricks! Patrick More