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Executive Jeep

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.7
1,483 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,483 reviews

February 23, 2024

I was not happy. They did not contact me all day. I dropped my car off at 9:30 AM. I contacted them myself at around 4:00 to find out what the status of my car was. I More

by hbaldino
Recommend Dealer
No
Employees Worked With
Alberto
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Feb 23, 2024 -

Executive Jeep responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 22, 2024

My experience at Executive Jeep was excellent. Gary Grote was very helpful. I was impressed with the professionalism and service! I won't hesitate to return. Thank you! More

by MDM_864
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
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Feb 22, 2024 -

Executive Jeep responded

Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad Gary was able to help, and we hope to see you again!

February 22, 2024

Very professional. They were giving me updates on my car while it was in the shop. Tyler addressed all my concerns promptly. More

by Tania
Recommend Dealer
Yes
Employees Worked With
Tyler Leopizzo
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Feb 22, 2024 -

Tania responded

Very professional. They were giving me updates on my car while it was in the shop. Tyler addressed all my concerns promptly

Feb 22, 2024 -

Executive Jeep responded

Tania, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

February 21, 2024

Ez appt. Quality work Seems like the work was done correctly and car runs fine. The tech did an excellent job More

by Chick
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
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Feb 21, 2024 -

Executive Jeep responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 21, 2024

The dealership was clean and everyone was very helpful and knowledgeable. They above and beyond to make sure I was happy. More

by tonyaldaniels
Recommend Dealer
Yes
Employees Worked With
Elijah
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Feb 21, 2024 -

Executive Jeep responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2024

This was the first time in 8 yrs I actually got a video of the 10 point check up and I was very happy More

by JSPO
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
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Feb 22, 2024 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

February 20, 2024

Gary is awesome, he helped me when the other service writer was just rude and dismissive. Gary took my jeep in got it looked at and got the parts needed and fixed it quickly. I almost left after dealing More

by Matt
Recommend Dealer
Yes
Employees Worked With
Gary Grote, Gary Grote
Report | Print
Feb 20, 2024 -

Executive Jeep responded

Matt, We are happy to hear that Gary was able to provide you with a positive experience. We would however like to hear about the rest of your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 20, 2024

Great service let me know what needed replacement. Took the time to explain things to me . More

by MARKHUROWITZ
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Meyer
Report | Print
Feb 20, 2024 -

Executive Jeep responded

Mark, Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again!

February 18, 2024

Did not receive a multipoint inspection report and no car wash as I received in the past More

by curious3586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Feb 19, 2024 -

Executive Jeep responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 18, 2024

It took longer to be seen on the scheduled appointment but the feedback from Tyler was very good and gave me time and information for a follow More

by VLINCHY
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Feb 19, 2024 -

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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