Executive Jeep

My husband and I recently purchased a 2012 Nissan Juke at the North Haven Executive Nissan dealership. We were expertly assisted by salesman, Don DeGennaro. His professionalism and humor made the somewhat the North Haven Executive Nissan dealership. We were expertly assisted by salesman, Don DeGennaro. His professionalism and humor made the somewhat stressful experience of car buying far easier. We have referred our children and will continue to refer family and friends to Executive. More

I was interested for a vehicle I saw on their website and I inquired about info about the car as well as availability of the car. The next day I received email saying the car was available. Two hours later I I inquired about info about the car as well as availability of the car. The next day I received email saying the car was available. Two hours later I received an email saying the car was now under deposit. I called David Jones back at his request and he verified his email that the car I was interested in was in fact under deposit-he told me the car was in finance and had been for two days and it was possible the car may become available. He told me he may know that evening and that he would call me to let me know the status. I waited and waited and waited for a call hoping that the car might become available. I waited all night and never received a call telling me the car was sold or available. The next day I emailed David jones asking about the car and asking if he could look at his inventory to see if there was any other cars in their network the same as the one I was interested in or others I may be interested in. I received an email response after some time that read the car was going home that day with the new owner. Nothing else !!!!! No comment or info regarding checking his inventory or anything. Guess My interest in buying a vehicle was not important to him! I'm so glad now the car was sold because I went to Branch Toyota and I am now driving the car I wanted at a better price - Everyone I dealt with at Branch was Awesome-!!!!!!!!! Thank You! David for your lack of communication,efforts and attention to needs as a consumer in the market for a vehicle. Sincerely New owner of Branch Toyota Vehicle More

Friend and I went looking for a Jeep Cherokee or Nissan Murano. NO sales people approached us within 1/2 hr. POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!! I would NOT recommend this dealership to anyone wanting Murano. NO sales people approached us within 1/2 hr. POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!! I would NOT recommend this dealership to anyone wanting a friendly attentive staff!!!! More

Tried posting something on there facebook page and I checked after acouple of hours and its gone!. Check sale order as it was added up wrong. Credit card charged for "hold" of vechile and not returned checked after acouple of hours and its gone!. Check sale order as it was added up wrong. Credit card charged for "hold" of vechile and not returned back as promised. 2 hours waiting for a cash deal. Filed complaint with better business burrow More

I have been trying to cancel an added on contract for 4 months. Every time I call I am directed to someone's voicemail. I have filed, in person and through fax several times, paperwork to cancel the contra months. Every time I call I am directed to someone's voicemail. I have filed, in person and through fax several times, paperwork to cancel the contract. The company has yet to receive my cancellation notice and each time I call to ask why it hasn't been submitted, they have no recollection of the papers I had previously filled out. I was completely taken advantage of when I first bought my car. The man who I signed all my paperwork with rushed me, stating he "wanted to leave at 3". This dealership is one of the most unprofessional businesses I have ever had transactions with and I will never buy from them again. I will make sure everyone I know does not come to this dealership either. More

Had a very negative experience with this dealership. After we'd agreed on a deal and a price for a vehicle, we signed a contract. When we went to sign the final paperwork we learned that they altered th After we'd agreed on a deal and a price for a vehicle, we signed a contract. When we went to sign the final paperwork we learned that they altered the original contract AFTER we'd already signed it - by changing the deal and increasing the price. Even worse was that when we questioned the discrepancy they refused to take responsibility for the 'mistake' and would not honor the price that was originally negotiated. In addition, the manager was disrespectful, implying that we were ill-intentioned, and trying to take advantage of them by insisting they honor the original deal. In the end, we walked out. Despite a phone call a few minutes later offering a half-hearted apology and conceding to the original deal, we declined. We do not want this kind of an operation to be supported by our money, and will take our business elsewhere. More

Sales rep very personal - gave me test ride - back at showroom I asked that he not waste my time or his, but to give me his best price. The sales/financial manager comes strutting out the back with a pr showroom I asked that he not waste my time or his, but to give me his best price. The sales/financial manager comes strutting out the back with a proposal of $100.00 below sticker price. I asked if that was the “best price” He then asked me what I was paying for my current car I said it doesn’t matter because we are not talking about that car I stood up to leave and he asked me “what I wanted from him” and he told me to “sit down” as if I were a dog I walked out of the dealership - after a half hour or so he emailed me a price that was in the ballpark he should have given me in person - The deal was tainted and I continued to negotiate with a dealership that had the same product but where I was treated respectfully. More

I can say without hesitation that my wife and I had a wonderful experience at Executive Nissan (as usual). This was our third lease and the team of people with whom we dealt (Danny, Dominic, Elaine, and wonderful experience at Executive Nissan (as usual). This was our third lease and the team of people with whom we dealt (Danny, Dominic, Elaine, and Jim) were most helpful and provided everything we could have ever expected as we leased our new Altima. I can't say enough about how much we appreciated our time at your dealership. More

They are nice to you when you first come in, but if they don't have what you are looking for they will never give you your money back. I wanted a specific Wrangler and they said they could get it. we negoti don't have what you are looking for they will never give you your money back. I wanted a specific Wrangler and they said they could get it. we negotiated and I left them a large deposit. They couldn't find it and I asked for my money back. They told me no. "We spent a lot of money trying to find the car." I would stay away from all Executive stores in CT. I can say they are all just as bad. Crooks is a good word here. More

I bought a used car (May 05) from Executive Jeep and it had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my tr had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my transmission goes in Jan. 06 they claim i never had the car in before December. I had a belt replaced in June (so they said at the time) - shorthly after I bought the car that they said was a recall belt. But now service says that never happened!!! Why would I lie about that? I brought the car in 2 more times complaining about squeaky breaks and some weird sounds in the transmission. Also the seat handle was broken. I have the old handle that was fixed!!! But they claim they never did the work. I made a mistake of trusting Ecxectutive Jeep and never remember getting a receipt when they fixed the first problem. The fact that they claim I never showed my car until December 05 is very suspect. Even the sales person who sold me the car remembers me coming back "2-3 times". Lesson learned!! But $3,000 out of my pocket and counting!!! Get everything in writing and STAY AWAY FROM EXECUTIVE JEEP. Just the fact that they claim I was never there until December makes me think something is very very fishy with what is happening to my car. The Jeep from Executive Jeep only has 40,000 miles and the transmission needs to be replaced and I'm taking the car to my old mechanic, but I'm betting the brakes are bad too. I think Executive Jeep in North Haven is a bunch of crooks! And I hope one day some one catches them in their tricks! Patrick More