Executive Jeep

Had a very negative experience with this dealership. After we'd agreed on a deal and a price for a vehicle, we signed a contract. When we went to sign the final paperwork we learned that they altered th After we'd agreed on a deal and a price for a vehicle, we signed a contract. When we went to sign the final paperwork we learned that they altered the original contract AFTER we'd already signed it - by changing the deal and increasing the price. Even worse was that when we questioned the discrepancy they refused to take responsibility for the 'mistake' and would not honor the price that was originally negotiated. In addition, the manager was disrespectful, implying that we were ill-intentioned, and trying to take advantage of them by insisting they honor the original deal. In the end, we walked out. Despite a phone call a few minutes later offering a half-hearted apology and conceding to the original deal, we declined. We do not want this kind of an operation to be supported by our money, and will take our business elsewhere. More

Sales rep very personal - gave me test ride - back at showroom I asked that he not waste my time or his, but to give me his best price. The sales/financial manager comes strutting out the back with a pr showroom I asked that he not waste my time or his, but to give me his best price. The sales/financial manager comes strutting out the back with a proposal of $100.00 below sticker price. I asked if that was the “best price” He then asked me what I was paying for my current car I said it doesn’t matter because we are not talking about that car I stood up to leave and he asked me “what I wanted from him” and he told me to “sit down” as if I were a dog I walked out of the dealership - after a half hour or so he emailed me a price that was in the ballpark he should have given me in person - The deal was tainted and I continued to negotiate with a dealership that had the same product but where I was treated respectfully. More

I can say without hesitation that my wife and I had a wonderful experience at Executive Nissan (as usual). This was our third lease and the team of people with whom we dealt (Danny, Dominic, Elaine, and wonderful experience at Executive Nissan (as usual). This was our third lease and the team of people with whom we dealt (Danny, Dominic, Elaine, and Jim) were most helpful and provided everything we could have ever expected as we leased our new Altima. I can't say enough about how much we appreciated our time at your dealership. More

They are nice to you when you first come in, but if they don't have what you are looking for they will never give you your money back. I wanted a specific Wrangler and they said they could get it. we negoti don't have what you are looking for they will never give you your money back. I wanted a specific Wrangler and they said they could get it. we negotiated and I left them a large deposit. They couldn't find it and I asked for my money back. They told me no. "We spent a lot of money trying to find the car." I would stay away from all Executive stores in CT. I can say they are all just as bad. Crooks is a good word here. More

I bought a used car (May 05) from Executive Jeep and it had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my tr had a 60 day 3,000 mile warranty. I had problems right away,and called them and they looked at the car and told me it was nothing. But now when my transmission goes in Jan. 06 they claim i never had the car in before December. I had a belt replaced in June (so they said at the time) - shorthly after I bought the car that they said was a recall belt. But now service says that never happened!!! Why would I lie about that? I brought the car in 2 more times complaining about squeaky breaks and some weird sounds in the transmission. Also the seat handle was broken. I have the old handle that was fixed!!! But they claim they never did the work. I made a mistake of trusting Ecxectutive Jeep and never remember getting a receipt when they fixed the first problem. The fact that they claim I never showed my car until December 05 is very suspect. Even the sales person who sold me the car remembers me coming back "2-3 times". Lesson learned!! But $3,000 out of my pocket and counting!!! Get everything in writing and STAY AWAY FROM EXECUTIVE JEEP. Just the fact that they claim I was never there until December makes me think something is very very fishy with what is happening to my car. The Jeep from Executive Jeep only has 40,000 miles and the transmission needs to be replaced and I'm taking the car to my old mechanic, but I'm betting the brakes are bad too. I think Executive Jeep in North Haven is a bunch of crooks! And I hope one day some one catches them in their tricks! Patrick More