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Executive Dodge Jeep RAM - Service Center
Wallingford, CT
763 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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763 Reviews of Executive Dodge Jeep RAM - Service Center
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May 17, 2019
STILL A SATISFIED CUSTOMER FROM THE GIRL THAT I MADE THE APPOINTMENT WITH WAS RIGHT ON WITH THE TIME IT WOULD TAKE. JOHN AND THE OTHER SERVICE PERSON WAS VERY POLITE AND FRIENDL FROM THE GIRL THAT I MADE THE APPOINTMENT WITH WAS RIGHT ON WITH THE TIME IT WOULD TAKE. JOHN AND THE OTHER SERVICE PERSON WAS VERY POLITE AND FRIENDLY AND GOT IT ALL RIGHT. THE OTHER PERSONS I MET WHEN I WAS IN THE SHOW ROOM WERE VERY FRIENDLY AND THE DRIVER YOU HAVE TO TAKE AND PICK UP PEOPLE IS FANTASTIC, I'VE BEEN RIDING WITH HIM FOR A LONG TIME FROM YOUR DEALERSHIP. I CAME FOR A AIR BAG INFLATER RECALL . I WOULDN'T GO ANYWHERE ELSE FROM MY PASS EXPERIENCE. Bob Wayman, New Britain, Ct.......... More
by Bob W.
Employees Worked With
JOHN IN SERVICE
May 15, 2019
Great Service; Great work; Fair price I failed my emissions exam on Tuesday; they were able to get me in on Wednesday, diagnose the problem, give me a fair price quote, and give me a loane I failed my emissions exam on Tuesday; they were able to get me in on Wednesday, diagnose the problem, give me a fair price quote, and give me a loaner vehicle (sports vehicle which was nice) as they needed to get the parts in overnight. I had the car repaired by end of next day, and I drove it 100 miles after repairs, brought it to emissions, and it passed. They check in now via text, and there were no surprises on costs or time. Felt good about the entire process! More
by Frank
Employees Worked With
CJ, Thanh, and Jim
May 07, 2019
Chrysler Warrantee I would like to Thank service advisor Megan Lallier and Chrysler for standing by there product I had four defect Ram truck rims truck is onl I would like to Thank service advisor Megan Lallier and Chrysler for standing by there product I had four defect Ram truck rims truck is only two years old and they replaced all GREAT Company!!!make me proud to own a Ram truck .thats whats company stands behind you mean More
by MARK
Employees Worked With
service advisor Megan Lallier
April 18, 2019
Switched dealerships Was a client of Roberts dodge for decades but due to some poor customer service and extravagant and unrealistic repair quotes switched to Executive Do Was a client of Roberts dodge for decades but due to some poor customer service and extravagant and unrealistic repair quotes switched to Executive Dodge and couldn’t be happier. So far they are honest and reliable. More
by Pickup truck fanatic
Employees Worked With
Do not remember
April 06, 2019
Service Received excellent service and very very very honest response for my concerns. Work performed far exceeded my expectations. I was treated with treme Received excellent service and very very very honest response for my concerns. Work performed far exceeded my expectations. I was treated with tremendous respect. I will bring back my Promaster back for service. More
by RVman
Employees Worked With
Jim Lanzo and Jamon Bush
March 25, 2019
Suprising I did not feel that I got the full Five Star experience as I have at other dealerships. I believe that the Service Department was very helpful in gett I did not feel that I got the full Five Star experience as I have at other dealerships. I believe that the Service Department was very helpful in getting my vehicle fixed when I did not have an appointment. However the attitude or knowledge of the vehicles and what was accomplished was average. I am not saying that the Service writers should be experts, they should be knowledgeable on the topics enough to be able to explain to the customers adequately. As I myself am in Customer Service, I have higher then normal expectations. More
by JAMcKusick
Employees Worked With
Jim Lanzo
March 16, 2019
Service The service department is very friendly and informative. The price for my oil changed is 1/2 thie price I used to pay. The people were very professio The service department is very friendly and informative. The price for my oil changed is 1/2 thie price I used to pay. The people were very professional. More
by Zandoom
Employees Worked With
Forgot the name
March 14, 2019
Warranty Service Megan Lallier, Service Advisor, kept me informed during the day, how the warranty service was going, how long it would be, and if there were any probl Megan Lallier, Service Advisor, kept me informed during the day, how the warranty service was going, how long it would be, and if there were any problems that came up during the repair. Thankfully everything was covered under the extended warranty. More
by b2stepin
Employees Worked With
Michael Serra
March 01, 2019
Excellent Service Very professional service company. Easy to schedule and they finished as promised. I brought the car in for a factory recall. They ordered the part, s Very professional service company. Easy to schedule and they finished as promised. I brought the car in for a factory recall. They ordered the part, scheduled my appointment, followed up with an email reminding me, and serviced my car. More
by jeepgeorge
Employees Worked With
Jim Lanzo & Megan Lallier
February 28, 2019
Service is Excellent I came in for an oil change and left with several items repaired, tuned and more preventative measures taken than planned. Several of these were nee I came in for an oil change and left with several items repaired, tuned and more preventative measures taken than planned. Several of these were needed maintenance items and one purely preventative. All could easily have been declined but Executive Dodge Service was able to do the work at the same appointment without my needing to come back and schedule for a different date. I did decline to do one preventative job but as its preventative and not required I elected to do it at another time. More
by John Sillasen
Employees Worked With
James Lanzo, Service Adviser and Kevin Correa-Martinez, Tech.
