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Executive Chevrolet - Service Center

Wallingford, CT

4.8
863 Reviews
Call Service Center (203) 872-5345

863 Reviews of Executive Chevrolet - Service Center

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November 03, 2021

The gentleman at this service desk was very polite and helpful. I wasn’t happy paying a shop fee that is a money grab berry greedy. If you went to a resteraunt and they charged you a kitchen fee you would More

by MOTTS127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Pascale
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Nov 04, 2021 -

Executive Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Chevrolet.

November 03, 2021

The service department is great I dropped my truck off the night before and they had it ready to go first thing in the morning great service always honest and thorough. More

by john_gasparelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Pascale
Report | Print
Nov 04, 2021 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else.

November 02, 2021

Had an oil change at executive. It was quick and efficient. Will definitely go back there. More

by HERMAN998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you so much for taking the time to leave us your five-star feedback! We look forward to working with you again in the future, Herman.

November 02, 2021

Great and friendly staff, always courteous and explains whst they are going to do to the vehicle More

by GOTTABEAT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2021

Excellent service great customer experience extremely customer oriented They make the customer feel like family More

by BRUCESHEPARD008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Obed Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Shepard, Briana Pascale
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Nov 02, 2021 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet!

November 02, 2021

Asked to have truck gone through and when i got it back there was a big scratch on my brand new tool box after your tech hit a mailbox with my truck and was told there was no damage. I left a message about More

by ROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Valerio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Rob, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and we will be contacting you directly to get this resolved.

November 02, 2021

This is the first time I had a bad experience thereIf This is the first time I had a bad experience there If Kevin the service manager did not help me out I would never buy a other car from there again More

by SUPHOMIES101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for your feedback. We are sorry to hear that we didn't meet your expectations this time. We appreciate your business and hope you will give us another opportunity to serve you and demonstrate that we can do better. Thank you for choosing Executive Chevrolet.

November 02, 2021

Had to wait very long time…and I also had appointment…and they didn’t keep me updated… More

by Shorty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you for bringing this to our attention, and we apologize for the long wait time. If you'd be willing to discuss this further, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you.

November 02, 2021

Have oil consumption problem that Chevy knows about service manager very rude to my daughter 2013 equinox refuses to fix problem taking to gm corporate to remedy More

by Unhappy Chevy owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Galante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Nov 02, 2021 -

Unhappy Chevy owner responded

I would think that you would like to have satisfied customers apparently you don’t the service manager needs training on how to treat customers was very rude and condescending to my daughter both executive and the service manager should be ashamed at this behavior

November 02, 2021

Very professional, prompt and courteous.The office and Very professional, prompt and courteous. The office and the waiting room are clean as well as the bathrooms. More

by Sonar4788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else.

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