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Executive Chevrolet - Service Center

Wallingford, CT

4.8
863 Reviews

863 Reviews of Executive Chevrolet - Service Center

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November 17, 2021

Taking your car in for any repair is never a great joy. Kindness friendliness honesty always takes the edge off of those feelings Thank you More

by ALMOSTFUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Nov 17, 2021 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

November 17, 2021

Kept me in the loop waiting for parts I'm very pleased with my service. Aces. More

by STONETHORR77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

November 17, 2021

Horrible service everyone tells you something different. Lack of documentation and communication between staff. Literally had to call to make sure they ordered materials 3 times and never received a call b More

by Candio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Briana Pascale
Dec 01, 2021 -

Executive Chevrolet responded

I am so sorry to hear that we did not meet your expectations let alone our own standards. I find this unacceptable and not how we want to conduct ourselves. Customer service is very important to our store and I would like to rectify the situation with you personally. Could you please reach out to me directly at your convenience? My phone number is 203-493-5822. Thank you, Shaun Woodward, General Manager

November 17, 2021

The service itself was good. However, After the service was completer, noone notified me. I was sitting in the show room and I was my SUV was parked near the door. The service writer walked past me, but di More

by GMA.TUNES
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Nov 17, 2021 -

Executive Chevrolet responded

Thank you for your business and this review. We're sorry about the delay in notifying you and apologize for any inconvenience. We appreciate all customer feedback as it allows us to learn and make improvements, and we hope you will give us another opportunity to demonstrate our commitment to great service! Kevin Galante Service Manager

November 17, 2021

Excellent customer service. John Jackson is awesome. Couldn't be happier with new car purchase. More

by JUDYKEENEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jackson
Nov 18, 2021 -

Executive Chevrolet responded

Thank you for your very kind review, Judy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

November 17, 2021

Everyone is so friendly. I always feel welcome and place is very clean. Truck service is top notch 🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉🎉 More

by valentineleslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Executive Chevrolet responded

Thanks for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

November 16, 2021

This was the first time I visited this dealership. Friendly service and clean place , but I was charged $200 for an oil change $100 more than What I agreed to. I didn’t appreciate the service departm More

by Jdubb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Executive Chevrolet responded

I am sorry to hear that we missed the mark with the overall experience you received here. I am glad to hear that everyone was friendly and the facility was clean. I am not happy to hear that you were charged more than what was agreed upon. I would love for you to reach out to me directly so I can bring a resolution to this issue. Please call me directly at 203-493-5822. Thank you, Shaun Woodward, General Manager.

Nov 26, 2021 -

Jdubb responded

Hello Shaun, Thanks you for following up. I look forward to meeting you on my next visit.

November 11, 2021

My appointment was handled with the utmost professionalism and efficiency starting with Kevin the service manager and finishing with Max the service advisor. More

by KLOOPIE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Executive Chevrolet responded

Thank you so much for your kind words for Max and Kevin, and for taking the time to leave us this wonderful feedback!

November 11, 2021

Todo muy bien!!!Muy profesionales Solucionaron el Todo muy bien!!! Muy profesionales Solucionaron el problema sin problema Definitivamente los recomiendo mucho Muchas Gracias More

by LUIS.AVILA009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Executive Chevrolet responded

Luis, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2021

Best customer service in da game. I bought my car there in 2017, they have changed my oil and done all my service work on my car. More

by HAZELNUT1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

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