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Executive Chevrolet - Service Center

Wallingford, CT

4.8
896 Reviews

896 Reviews of Executive Chevrolet - Service Center

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August 13, 2024

the price was way too high for an oil change and tire rotation never again More

by No worries
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Max Pieper
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

I am usually not told how long service will take in spite of the fact that I always make appointments ahead of time. The past few times I’ve gone in, I’ve found they haven’t fixed the issues that I went in f More

by MCHCHAMPLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Pieper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Executive Chevrolet responded

Hi Angelina, Thank you very much for filling out the survey. I apologize for the experience you had with us. This is certainly not what we are targeting for our customers. We did not live up to the expectations I have nor the expectations you have of us. I apologize for that. I did call and leave you a message. I wanted to discuss the situation a little further. I also wanted to offer you a service credit for the issues you have had. Please call me directly at 203-493-5822. Thank you! Shaun Woodward General Manager 203-493-5822

August 07, 2024

Definitely best dealer in ct I’ve been to great facility and faculty in ct More

by Nico8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Woodward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Obed Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Waitt, Alec Foxx
Aug 07, 2024 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

August 05, 2024

I am very pleased with my recent interaction with Executive Chevrolet at your Wallingford location. From scheduling my appointment, to picking up my Silverado, I was very impressed. During my More

by Bruce_jarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Executive Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mr. Jarvis, and we look forward to working with you again. Kevin Galante Service Manager

August 01, 2024

Their staff staff was very cordial. MARK was an excellent service writer to deal with on the day that I dropped it off for the repairs. I needed a ride home That person did not get ther More

by Garybuij1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Foxx
Aug 02, 2024 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Gary, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

July 31, 2024

Mark is great, not the problem. I have brought my brand new car in at least 4 times for the same problem and it’s still not fixed. More

by Seamus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Executive Chevrolet responded

Hi Seamus, I apologize for the issues you have been having. This certainly not ideal and we want you to have a great experience with the Chevrolet brand. Since you are still having continued issues with the infotainment system we have re-opened your technical assistance case with Chevrolet. We are requesting a Field Service Engineer to assist with your issue. We will be in touch shortly once we hear back. I am glad that you have had a great experience in your dealings with Mark but we want to resolve your issues correctly and efficiently. Thank you, Shaun Woodward General Manager 203-493-5822

July 31, 2024

The service was completed quickly and for a fair price. i felt comfortable with the process. More

by DESIREE.RILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Executive Chevrolet responded

Desiree, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

July 31, 2024

Mark was super helpful when needed, I would come back and request this advisor again. More

by Karissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Executive Chevrolet responded

Karissa, Thank you for choosing Executive Chevrolet. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again! Kevin Galante Service Manager

July 05, 2024

Best automotive experience I've ever had. Gold stars for the lot of them. Beautious More

by R123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Executive Chevrolet responded

Thank you for your very kind review. Max and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

July 04, 2024

Max got me in the very next day. The turn around time was one day. That was awesome. The only negative is the prices are high. More

by S_GUERRETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Max met your expectations. Thank you for choosing Executive Chevrolet; we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

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