Executive Chevrolet - Service Center

Quick service, no issues, no upselling of products this visit which is greatly appreciated fast appointment visit which is greatly appreciated fast appointment More

One of the best in Connecticut, excellent service and the people who work in service very friendly staff the people who work in service very friendly staff More

I was treated with the utmost respect and consideration. I did not have to wait and was immediately issued a brand new car for a loaner. Couldn't have taken more than 10 minutes from start to finish. It wa I did not have to wait and was immediately issued a brand new car for a loaner. Couldn't have taken more than 10 minutes from start to finish. It was one of the best experiences I have ever encountered in an automotive service department. More

Service rep was awesome. Very knowledgeable and personable. Helped me by answering many questions and provided all the details needed. Very knowledgeable and personable. Helped me by answering many questions and provided all the details needed. More

Mark was very friendly and helpful. I would recommend this dealership and their service department. I would recommend this dealership and their service department. More

Scheduling the appointment was quick and easy. The work was great and fairly priced. Will be going back. The work was great and fairly priced. Will be going back. More

Great service, good communication from the staff. Quality work performed on my vehicle. Exceeded all expectations. Quality work performed on my vehicle. Exceeded all expectations. More

Very quick and accommodating getting a appointment. Max was informative with the issue, fully explained everything. Very fast turn around getting my truck back to me. Max was informative with the issue, fully explained everything. Very fast turn around getting my truck back to me. More

I brought my car in on the morning of 3/29 to have my check engine light diagnosed. It turned out to be a bad catalytic converter, which was replaced that day. While on the phone with Mark discussing the check engine light diagnosed. It turned out to be a bad catalytic converter, which was replaced that day. While on the phone with Mark discussing the catalytic converter replacement, I specifically asked that my O2 sensors be checked as they are usually bad when the catalytic converter is bad. He told me that they were checked and were "within specifications." When I picked up my car that evening, I got less than 1 mile down the road before my check engine light came back on. I immediately turned around and returned to Executive Chevrolet, where Mark checked the fault code and checked that everyone was fine under the hood. At this point, we both noticed that one of the technicians broke my oil dipstick and left the broken part in my battery compartment. I was told that this would be remedied when I bring my car back and that I should drive my car home (nearly 100 miles away, despite me telling him that I had an alternative ride and could leave my car for work). Mark stated that he would call me back the next morning after speaking with his technician so we could determine the next steps. Mark did not call me on 3/30, so I called him twice and finally got in touch with him late that afternoon. He set up an appointment for me to bring my car in on 4/1 for another diagnostic check. It ended up being my O2 sensors (the ones that I specifically asked to be checked), and I picked my car up on 4/2. Before I left on 4/2, I checked to make sure the dipstick was replaced as promised, and found that I still had the broken part under my hood. I spoke with the other service advisor (Mark was not in) who said that the part was not in and asked if I'd like him to order one for me. It is unclear to me why Mark did not already order this part on Tuesday knowing that I would be coming back the same week expecting the replacement, but I digress. It has now been nearly a month, and I have only received 1 phone call from Mark (which was after I submitted a 1 star review to Executive Chevrolet detailing the troubles I'd been having). I have called him nearly a dozen times since in the past month to get any sort of update, and have not received my oil dipstick nor have I received a single phone call from Mark. In short, Executive Chevrolet misdiagnosed my car resulting in me having to bring my car in twice, broke a part on my car, failed to inform me that they broke said part (I truly wouldn't know about it if we didn't need to look under the hood to see why my car was still broken after being "fixed"), still have not replaced the part nearly a month later, and have failed to return my many phone calls to provide an update on the situation. I have never dealt with such ineptitude and unprofessionalism and would not trust them to take care of any car repair/maintenance in the future. More