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Executive Chevrolet - Service Center

Wallingford, CT

4.8
901 Reviews
Call Service Center (203) 872-5345

901 Reviews of Executive Chevrolet - Service Center

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May 23, 2023

It a great dealer ship the staff there is great I would highly recommended it More

by cadenza.sulfurs_0e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Executive Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kevin Galante Service Manager

May 23, 2023

Everyone was helpful + knew what was going on. Cool atmosphere . Didn't have to wait too long to check in. More

by pete.prizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Pete, please let us know. Kevin Galante Service Manager

May 22, 2023

Very pleasant people explain things very well clean facility my car was done on time they explained everything to me after they did the pre-trip no hassle More

by Vett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Executive Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Chevrolet. Kevin Galante Service Manager

May 22, 2023

Quick and easy. Team is professional and courteous. They called when it was done and didn’t push any unnecessary things that needed to be done More

by Melonballs27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 21, 2023

Friendly staff, clean facility. I was kept informed of everything. So far the work was don’t perfectly More

by JDA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Gorman
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May 22, 2023 -

Executive Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Chevrolet. Kevin Galante Service Manager

May 20, 2023

Michele was very professional. She was able to schedule my vehicle for service right away, and she provided the best customer service. More

by Lptruckingtransport
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gorman
Report | Print
May 22, 2023 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michelle met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

May 18, 2023

Who was a good experience and mark was a great help? I'm very friendly. I will definitely be coming back to have my vehicle service. More

by briancahill59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Executive Chevrolet responded

Thank you so much for your kind words, Brian, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

May 17, 2023

Never felt comfortable talking to anyone there. Blamed aftermarket parts for my problem and told me it wasn’t covered and I should take it back where I bought the truck and maybe they will take car More

by Mike
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Valerio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Executive Chevrolet responded

Good Afternoon, We apologize the visit did not go as planned. Aftermarket upfits placed on vehicles, can and will void warranty coverages. The upfit lift package, can fail different factory suspension and steering components. Unfortunately, in these circumstances, warranty coverage is not applicable. We are sorry this was not the outcome desired, but as a dealer, we are required to comply with the process and procedures, set forth by the manufacturer's dealer agreement. We do wish you the best outcome, with your vehicle's concern and thank you for coming in to see us. Sincerely, Executive Chevy Service Team

May 17, 2023 -

Executive Chevrolet responded

Hey Mike, This is Shaun from Executive Chevrolet. I am the General Manager here. I am sorry to hear about your experience with us. Our philosophy is to be up front and transparent with all of our customers in every department. Seems like we missed the mark here with our communication with you. I would love the opportunity to speak with your directly. I did call and leave you a message on the number we have on file. Please reach back out to me at your convenience. My direct number is 203-493-5822. I apologize and I look forward to speaking with you. Thank you, Shaun Woodward

May 17, 2023

The problem was fixed and Mark and associates I dealt with were polite and courteous and kept me advised of the progress. All in all that is everything you could ask for - an A+ rating - thanks! More

by Gunblom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

May 17, 2023

Brought my car in for an oil leak, communication was fantastic and service was fast! More

by dlaffin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Executive Chevrolet responded

Thanks very much for the great survey response ! We are glad to see that we met expectations. We appreciate you coming to see us here at Executive Chevy. - Executive Chevy Service Team

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