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Executive Chevrolet - Service Center

Wallingford, CT

4.8
900 Reviews

900 Reviews of Executive Chevrolet - Service Center

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August 03, 2023

They are extremely accommodating and do an excellent job. They let me come in on Saturdays. More

by mspringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Executive Chevrolet responded

Thank you, Ms. Springer! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

August 01, 2023

Very professional. Took care of my concern in a timely manner. She called me back as promised. Very thorough. More

by bobr1961
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gorman
Aug 03, 2023 -

Executive Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kevin Galante Service Manager

July 29, 2023

Stood by quoted price and delivery was on time. Staff was courteous and respectful. Would recommend. More

by KARL.LOSEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Executive Chevrolet responded

Karl, thank you for choosing Executive Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kevin Galante Service Manager

July 28, 2023

Staff very friendly and helpful. My oil change and tire rotation done in an hour. Very pleased More

by Suegnida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jackson
Jul 31, 2023 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

July 28, 2023

This experience has renewed my faith in business humanity. This car was the result of an accident and since I've been dealing with the staff in the service and sales departments I've been nothing b More

by cathyspisak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Orris, Bill Nolette, Michelle Gorman
Jul 31, 2023 -

Executive Chevrolet responded

Thanks, Cathy, for sharing your thoughts about your experience with Executive Chevrolet. We appreciate your business and hope to see you again soon! Kevin Galante Service Manager

July 27, 2023

Very knowledgeable and very thorough! Great communication skills and I love the service video, it’s a great touch! More

by JasonOblon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Gorman
Jul 28, 2023 -

Executive Chevrolet responded

Jason, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

July 27, 2023

The service was fast and staff was friendly. Appointment was booked easily through Chevy app. More

by Lori B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jackson
Jul 28, 2023 -

Executive Chevrolet responded

Lori, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kevin Galante Service Manager

July 25, 2023

They had my car for 2 weeks to “clean the gas tank”, told me 4 different times that my car would be ready in 2 days. Told me they would communicate with my insurance company and didn’t after they sent them a More

by ROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty
Jul 26, 2023 -

Executive Chevrolet responded

Good Morning , We received a copy of your survey and wanted to respond. The service writers involved with your visit are back in today, we will get the details and contact you shortly. We apologize the visit did not proceed as planned and a delay was created in the process. Sincerely, Executive Chevy Service Team

Jul 26, 2023 -

Executive Chevrolet responded

Good Morning, After speaking with the service writer involved, we understand there was a delay in getting the insurance approval. The adjuster apparently, did arrive here at the dealer, just after the vehicle was towed in, but the diagnosis and/or estimate had not yet been completed. We do very apologize for the delays and choice of communication used, when updating you as to where things stand. We certainly can not ask for more on an insurance claim, make a guess on possible failed components, other than what can be supported by diagnosis, or we would place ourselves in fault. Again, we absolutely understand the delays involved, and know how frustrating this can be for you. We have spoken with the staff involved and enforced our strong policy on communication and updates to our customers. We thank you very much for your business and promise to make any future service visit as seamless as possible, giving you the process and experience, that you would expect. Sincerely, Executive Chevy Service Team

July 24, 2023

It was very good experience, I would return for business again. Thank you for your service. More

by sweettnt1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gorman
Jul 24, 2023 -

Executive Chevrolet responded

Thanks for sharing your thoughts about your experience with Executive Chevrolet. Michelle and our team appreciate your business and hope to see you again soon! Kevin Galante Service Manager

July 24, 2023

Executive Service is top notch! Kevin immediately supported me in a very stressful situation with a warranty and Key Cheverolet being non responsive. I was a new customer to executi More

by Mburrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Gorman
Jul 24, 2023 -

Executive Chevrolet responded

We are very happy to have provided you with such a positive experience! Kevin, Michelle, and our team sincerely value your business and look forward to your next visit. Kevin Galante Service Manager

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