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Executive Chevrolet - Service Center

Wallingford, CT

4.8
898 Reviews

898 Reviews of Executive Chevrolet - Service Center

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January 16, 2024

Fabulous from start to finish. Took around an hour for my oil change and tune up. No complaints More

by CHRISTINA.KOBA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Executive Chevrolet responded

Christiana, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Kevin Galante Service Manager

January 16, 2024

The service manager was outstanding eith his concerns to satisfy me. I purchased my vehicle @ McDermott but will have it service at Executive because they treat you with respect. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Executive Chevrolet responded

Mike, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Max met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

January 16, 2024

This is the best Chevy dealership in CT. They always go above and beyond to make sure you are taken care of. Max was very professional, helpful and kind. Will definitely continue to use this More

by sdanner612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Executive Chevrolet responded

We are very happy to hear that Max and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kevin Galante Service Manager

January 16, 2024

Great service from Max. Work completed earlier than expected. Everyone at dealership is always pleasant and helpful. More

by CTOMUSIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Executive Chevrolet responded

Thank you for taking the time to share your feedback with us. Max and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kevin Galante Service Manager

January 16, 2024

The staff members are always friendly and helpful. Although this dealership is a bit out of my way, I will always go here. More

by ADEALMEIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Executive Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kevin Galante Service Manager

December 28, 2023

My previous experience with executive was very good , they we very knowledgeable and friendly. They wr also very accommodating with my schedule , they took care of my issues we had . Definitely be comin More

by Kmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Galante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle in service
Dec 29, 2023 -

Executive Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Kevin Galante Service Manager

December 08, 2023

Thank you all for your professionalism and helping me and my Chevy for this visit More

by KELLY AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Executive Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kevin Galante Service Manager

December 06, 2023

Let me start saying I didn't have a Pleasant experience in this dealership specialy with max one one of the services advisors. I had an appointment Dec 4 a couple days a go for my chevy silverado for t More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max Pieper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Executive Chevrolet responded

Alex, We became aware of the lack in follow through, regarding your visit. We very much apologize for the way in which your visit was handled, and the failure to follow up with you, after we became aware of the need for you to return. We have found a customer's "time" far out ways any other variables. We failed to respect your time here and would like the opportunity to make things right. We attempted to call the contact number used prior, but we were unsuccessful. If you would, please call us back at (203)493-5815, we will happily format a game plan, to get immediate answers with any concerns you may have, with your vehicle. Again, we apologize for the lack of process and follow through, during your most recent visit, and wish to repair our mutual relationship. Sincerely, Executive Chevy Service Team

December 05, 2023

I brought a coupon in for an oil change I don’t know what the gentleman did. I still ended up paying like $96. I don’t think he used my coupon and if you did he marked it up because a couple weeks before had More

by John occhibove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see on this list was just two guys. You can look it up by my email. Sure you can find it.
Dec 05, 2023 -

Executive Chevrolet responded

Good Afternoon, The service writer assigned to your service visit, left a voice mail for you, a short time ago. We wanted to clarify some things, regarding the last service visit, with each of your vehicles. The first had the tire rotation charge removed, because it was not performed, as the vehicle needed tires. The most recent visit with your other vehicle, had the oil change and tire rotation, but had a coupon applied. The removal of the tire rotation on the first visit and the coupon applied towards the other visit, resulted in both final amounts being very similar. With respect to your longstanding relationship with us, and some confusion on the 2 different amounts, we are extending an additional $20.00 credit, to your account, that can be used towards any future visit. On behalf of the entire service team, we thank you for coming in to see us and wish you the best during the upcoming Holiday Season! Sincerely, Executive Chevy Service Team

December 04, 2023

I needed an oil change. They recommended additional services and asked about my usage (mostly highway). He also handled an issue with my backup camera and was upfront about More

by BRIAN FITZSIMMONS
Recommend Dealer
Yes
Employees Worked With
Max Pieter
Dec 05, 2023 -

Executive Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Brian, and we're happy to hear that we met your expectations. Thank you for choosing Executive Chevrolet, we look forward to having you as a valued customer for many years to come! Kevin Galante Service Manager

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