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Exclusive Motorcars

Randallstown, MD

4.7
752 Reviews
Call Dealership (410) 367-0011
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10100 Liberty Rd

Randallstown, MD

21133

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752 Reviews of Exclusive Motorcars

July 28, 2021

Richard Burger in service Thank you Got me in and out for oil change took Great care of me from the last service from the time before. More

by Kearajackson31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Report | Print
Jul 28, 2021 -

Exclusive Motorcars responded

Keara, Congratulations on your new vehicle! We are so glad that Richard had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

July 22, 2021

Great experience and very family oriented. Big E helped my wife and I find and purchase our dream car. If your looking for car go to exclusive. More

by mo132c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehiabhi Egboh, Kyle Patrick, Paul Zerilli
Report | Print
Jul 22, 2021 -

Exclusive Motorcars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Exclusive Motor Cars.

July 20, 2021

I came in the dealership not believing I can leave with a car, but just know the people there are amazing and was so patient and helped me find an affordable car! Thanks to Jack for helping me find a car I l More

by LovelyDai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Patrick, Jack Crosier
Report | Print
Jul 20, 2021 -

Exclusive Motorcars responded

It's fantastic to hear that Jack provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Exclusive Motor Cars! Congratulations on your new vehicle!

July 20, 2021

Not a good experience. Manager acted like he was doing me a favor for buying a SUV from there, multiple calls to there with no replies. Then find out last minute cannot get tags from there. That should have More

by buttonzbabie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mcween Egboh, Ehiabhi Egboh, Paul Zerilli
Report | Print
Aug 06, 2021 -

Exclusive Motorcars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Sep 07, 2021 -

buttonzbabie responded

5 days after I purchased the vehicle the tire blew on the sidewall. I spoke with a manager and was told the damage would be fixed and no problem. Time went on and no one would return a call. Finally a different “manager” called and said they’d pay for the tire but not the other problem but will give me a great price at their rate for the trouble and when my daughter said this is ridiculous and she was going to give a bad rating, he said that he has attorneys to check that and about coming after her in court if she did. She told him she can let people know what the truth is when there has been nothing but problems. It took a month to get 1 tire put on and got the price in person for the other damage (wasn’t a good price). Meanwhile there are 3 tires with one brand and the other with a different (not sure if it matters but never have I purchased a vehicle and had 2 brands of tires)

July 16, 2021

My initial experience wasn’t the best, after talking to shawny (assuming that’s the spelling) she went over all of my concerns.. to say the least she was gone with her family when i received a call from he More

by divineking9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian, Shawna Lyles-Hughes
Report | Print
Jul 16, 2021 -

Exclusive Motorcars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We're thrilled to hear that Shawna provided you with such excellent customer service, and that she was able to resolve any issues to your satisfaction. We look forward to assisting you with any future vehicle needs!

July 14, 2021

In spite of everything sales manager Paul goes above and beyond to keep customers happy. When I had a concern he responded immediately to make things right. I appreciate service like this and hopefully you More

by C F
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mcween Egboh, Paul Zerilli
Report | Print
Jul 14, 2021 -

Exclusive Motorcars responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jul 14, 2021 -

C F responded

I called to speak to a manager and left a voice-mail

July 14, 2021

They did what they said they would do with no deception. I work. You probably do as well. I don’t have time to play and they took care of my needs in a timely and professional manner. More

by rangerrn68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian , Mcween Egboh, Rodney Elliott
Report | Print
Jul 14, 2021 -

Exclusive Motorcars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 13, 2021

Richard Berger in service. Service was great in and out with no problem plus got the my vehicle wash for free. The Exclusive motor family has been a joy to work with from the buying the vehicle to servicin More

by derricklane19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Berger
Report | Print
Jul 13, 2021 -

Exclusive Motorcars responded

Derrick, Thank you for choosing Exclusive Motor Cars, your feedback and rating mean a lot to us. We're glad Richard was able to help, and we hope to see you again!

July 13, 2021

Horrible from start to now. Faulty vehicle, still not fixed, Horrible communication. A waste of my time and money. Got the vehicle in April and have been going through xxxx since. More

by diggsamanda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Henry, Rodney Elliott, Jack Crosier, Greg Brown, Richard Berger
Report | Print
July 12, 2021

Had a great over-all experience. Only glitch was the gas tank was not filled up when I took delivery of my car. I'm sure it was just an oversight. Jack and Paul were great. More

by Burkindine
Recommend Dealer
Yes
Employees Worked With
Kyle Patrick, Paul Zerilli, Jack Crosier
Report | Print
Jul 12, 2021 -

Exclusive Motorcars responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Exclusive Motor Cars are glad to have you as a customer.

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