Exclusive Motorcars

Listing the car on the feck price and change on closing date which is not professional. date which is not professional. More

Want me to pay 1/2 on major repair on engine problem . Car 90 daysold Car 90 daysold More

great experience, awesome crew, Big E awesome seller. He keeps that fridge full of snacks. keeps that fridge full of snacks. More

Terrible response time when customer service is required. Huge disappointment. I would not recommend this dealership. Huge disappointment. I would not recommend this dealership. More

Carlee was a great help with the process of signing in and with explaining the service needed. Thank you for the timely workmanship of the service technician. and with explaining the service needed. Thank you for the timely workmanship of the service technician. More

Chris was very helpful and well informed. Made the process easy and quick . Very professional process easy and quick . Very professional More

It was an ok experience, long wait overall it was ok and I’ll recommend. I’ll recommend. More

The lack of communication and transparency. I purchased a 2014 Jeep Grand Cherokee SRT on October 30, 2021. Was told that I could not take it home because it needed an inspection and was instructed I could p 2014 Jeep Grand Cherokee SRT on October 30, 2021. Was told that I could not take it home because it needed an inspection and was instructed I could pick it up Monday, November 1, 2021. Monday came and I heard from nobody at Exclusive. I called around 1pm asking the status and was told that it still had not been through and to call back the following day at noon. November 2nd comes and I call around 12:30 and once again I’m told the car will be the next day (November 3rd). This proceeded to go on until that Friday a sales manager Rodney told me that my car had got work done to it after the inspection and they needed to order me 4 new tires. Rodney told me that car should be ready by Monday/Tuesday, November 8/9th. I call Monday And then get told the tires arrived but they were being put on but the tech punctured the last tire by accident and now I have to wait till Thursday for the replacement tire to come in. At this point I am fed up because why am I having to be the one that calls to get the updates? Like when the xxxx was I going to be told the tires had came in and that the tech punctured. This dealership is located in in Randlestown, MD and I live in DC. Grant it they gave me a loaner but I’ve been spending my days and having to cancel my plans because I’m expecting at any moment I will get a call that my car is ready. The lack of candor and communication is disappointing. I purchased this vehicle on October 30, 2021. It is November 10th and I have yet to experience my car. More

Very professional, excellent service and made sure I drove away with the car I wanted!! drove away with the car I wanted!! More

Really Terrible customer service, would not recommend buying from this dealership at any time. Service department as well buying from this dealership at any time. Service department as well More