Excellence Auto Direct

Awful! We have had multiple issues with the Lincoln Aviator we purchased that very obviously never went through the ridiculously priced “car care” inspectio We have had multiple issues with the Lincoln Aviator we purchased that very obviously never went through the ridiculously priced “car care” inspection. We have called the dealership multiple times to try to get resolution or even an explanation with absolutely zero callbacks. What a crappy way to do life! We wanted to like this place because the people were friendly and sold us on their car care package, ensuring the vehicle had been thoroughly inspected which was just not true. Not sure how they got our car through a state inspection with a huge patch on the tire seem that could have left My family stranded or worse seeing as we drove over 500 miles to purchase this car. Luckily, the damages were just monetary. There were also other issues with the vehicle that we’ve had to pay out-of-pocket to get fixed. We have called and emailed multiple times to try to address this the right way with no callbacks. Horrible customer service and after we have had to pay to fix the stuff they said they “inspected” the price of the vehicle wasn’t that great either. Sad ☹️ but lesson learned. We will go elsewhere next time!” More

This is a scam, the definition of a shady used car dealership. There's a $2500 fee added at the last minute that all these other reviews are confirming. I wanted to pay the list prce and tax, couldn't dealership. There's a $2500 fee added at the last minute that all these other reviews are confirming. I wanted to pay the list prce and tax, couldn't happen. the reps know it's messed up but their leaders keep having them screw themselves. More

Hidden fees. Scammers. Beware. They charge at least $2500 more than ad price. Horrible business. Scammers. Beware. They charge at least $2500 more than ad price. Horrible business. More

Absolutely the worst. I spoke with the dealership a week before I agreed to purchase. Flew into Dallas specifically for this electric vehicle. They didn't have the vehicle I spoke with the dealership a week before I agreed to purchase. Flew into Dallas specifically for this electric vehicle. They didn't have the vehicle charged enough to even test drive it, let alone buy it. Instead got a hotel and told them I would come the next day. They still did not charge it. Then they added a "dealer fee" of $3k and refused to take it off stating it covered service on the vehicle. I live multiple states away. Told them I didn't need it and they refused to take it off. If all that wasn't enough to warn me not to do service with them, I still ended up purchasing the vehicle and they didn't send mu titling until 59 days later after I called multiple times to check where my paperwork was to be able to title it. They told me each time that they already sent the paperwork to my state for licensing and they no longer had it to send. The 59th day I get a call from the finance department and they asked for the address to send the paperwork to. Absolutely the worst place to deal with. If you still choose to do business with these people. You will regret it. More

I radical car market they were so far the most attentive and congenial I have been able to deal with. Car not delivered yet but I'm expecting a continuation of their professional attention. and congenial I have been able to deal with. Car not delivered yet but I'm expecting a continuation of their professional attention. More

Had a great experience working with Leo during this crazy market. I waited months to get a Jeep and Leo never gave up. Once I came in the whole team at Excellence Auto Direct made the entire purchase fast an market. I waited months to get a Jeep and Leo never gave up. Once I came in the whole team at Excellence Auto Direct made the entire purchase fast and smooth, thanks to everyone at the dealership. More

False advertising with hidden fees. Car was at least $3,000 more than listed on website. Car was at least $3,000 more than listed on website. More

Scammer beware! Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. P Called ahead about vehicle. Drove 3 hrs to get there. To find out that they add 2,500 for a car package and 450 for dealer fee on top listed price. Price on all websites are not correct. Hidden fees. We were paying cash. Rude salesman and manager! Stay away!!!! More

Dealer advertised fraudulent prices on Autotrader. Drove 7 hours round trip to this dealership, when I arrived they tried to add over $3,000 in non-negotiable dealer fees to the price of a $23,000 c Drove 7 hours round trip to this dealership, when I arrived they tried to add over $3,000 in non-negotiable dealer fees to the price of a $23,000 car. Manager said he isn't responsible for Autotrader listings. This dealership is a fraud! More

BUYER BEWARE! All the 1 star reviews are accurate to our experience. Read the Google reviews and BBB complaints. They are not just buyers remorse, they are people All the 1 star reviews are accurate to our experience. Read the Google reviews and BBB complaints. They are not just buyers remorse, they are people who got totally screwed over by this dealer. So far, most of the 5 start reviews appear to be employees and friends of employees... FAKE 5 STAR REVIEWS!!! Malik thought he was slick trying to sneak in an extra $1,000 into my girlfriend's final paperwork. THEN, he downgraded the warranty after the deal was done. Also, he conveniently left out the page showing what tier warranty we actually purchased and still refuses to provide a copy of what we signed and agreed to. We found out the next day that it was downgraded when we tried to use it for a shoddy repair done by their in-house technicians. The warranty is just as much a scam as this dealer too. Malik didn't like me pointing out his math errors, and got very rude and disrespectful. He then got up and acted like he was going to fight me while trying to instigate a physical altercation. The general manager, Dylan, was very complacent and kept passing the buck to his lower level employees instead of getting involved in the situation. He seemed more interested in his phone than resolving potential fraud issues with his subordinates. Ultimately he just left it at he really can't do anything because "it's the owners call", and he's not very involved or responsible for the employees he manages. This dealer embodies every negative stereotype of the sleazy used car salesman and then some. Thankfully my years of experience in law have made me paranoid enough to record everything. 😉 *for others that are debating suit for fraud committed on them too, but are dissuaded by the numerous non-suit and arbitration agreements, remember that fraud or negligence can nullify all those agreements. More