Excel Auto Lounge

I had positive emotions from buying a car in this car center. I have never seen such high-quality service anywhere. I was choosing between two models, the price difference was small, and I did not know w center. I have never seen such high-quality service anywhere. I was choosing between two models, the price difference was small, and I did not know which was better. Thank you for your help and quality advice. More

Finally decided to buy a car, because now you can't go anywhere without one. I've been looking for a reliable car dealership with good prices for cars for a long time, and finally found it. There is a lar anywhere without one. I've been looking for a reliable car dealership with good prices for cars for a long time, and finally found it. There is a large selection and you can always find a car depending on your budget. More

The car corresponded to what the salon employees said. The paperwork was done quickly. Kind, responsive and polite staff. I returned the car and drove away the same day in the one I bought! Everything was The paperwork was done quickly. Kind, responsive and polite staff. I returned the car and drove away the same day in the one I bought! Everything was fast, high-quality and transparent) The best in their field! More

I went in on 1/25/2025 to look at a 2018 Subaru WRX STi which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of sale which looked great on their website, and was listed as $23,990. I drove an hour and a half from NYC and sat down with Rashon, who is the type of salesperson to butter you up and make you feel like you're buddies, but as soon as there's an issue, will make you feel like you're the one who is wrong. They pulled the car around for a test drive and it was running while I went out to look at it. Opened the trunk, the whole trunk was stripped, no cover, no upholstery, and he said "we'll get you a cover, don't worry". Did the test drive and I notice the car is very loud, but fine, maybe with a tuner car, that's what you get After a frustrating financing experience where now after $8000 down, I somehow owe $30,000 on the $24,000 car, I drove off the lot and the check engine light is now on.... So I turned back around and went to Rashon (now with another customer) and said that and he jumps out of his seat and says "Yo why would you say that in front of my customer?! Why would you try to sabotage me like that?!" as if I wasn't just his customer who bought an expensive car from him 5 minutes ago. Turns out the car didn't have any catalytic converters, but nobody was going to disclose that to me. The car won't pass inspection without this. But they must have cleared the error codes for the test drive and the check engine light was off, but comes back on when the car is turned off and then back on again. That is extremely shady of a practice. All of these issues should have been fixed before they could even put it on their website for sale. Then they fixed the cat, and I drove home and check engine light came on again because of a secondary air pump valve which I had to have fixed. So I left this as a Google review and got this response: "Hi Adam. we are far from a scam, and we do honor the 30 days return policy, we sell all our cars with 30 days return policy to avoid any future problems with our clients. a '' scam place of business'' won't take their product back and won't even fix it for the customer." I called about this and they told me that there is fine print in the contract that says that is only for repairs they deem too expensive to fix or can't fix, though I was looking at my contract and it's not in there. Ryan, the GM, said to me "I don't have the long contract in front of me". So I told him to get it. I'll wait. He said he would email it to me, and the rest of the day, no email, and I called about 5 times to no answer. With this dealership takes me 2-3 phone calls before I can even speak to anyone there, and when they say they'll have someone call me back, nobody does. This dealership is a scam and I wish I knew this before sitting down with them. I also filed a complaint with the Better Business Bureau. More

Bought a car from them a week ago, went home from Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call Delaware 2 hours away. Car has no heat and in a sleet and ice storm that was important. Have called them back for a week and can't get Jesse to call me back. Oil change is due, so they did not run it thru there shop. Antifreeze level and windshield washer, plus brake fluid was low. But most of all, why is no one calling me back. NOT PROFESIONAL AT ALL!!!! More

The dealer is a total scam. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. I went in to pay for a 13 thousand dollar car and the hidden fees shot the price up more than 20 thousand. Beware of the finance department. More

They sold me a car that cannot pass safety inspection, wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that w wires coming out of both front tires, front brake rotors worn beyond the minimum to pass, and a wiper motor that only goes one speed. Not only that within 500 miles the crankcase position sensor died. They advertise low prices, but then charge exorbitant dealer fees well above customary for the state, they’ll also try to slip a warranty and GAP into the offer without informing you or even pitching it first. Avoid this place at all costs. They don’t even let you negotiate price with your salesperson, just send you straight to the F&I person who dresses as slimy as the “deals” he proposes. More

Let me start this off on a positive note. The young sales guys was very personable and helpful. I could tell he was new but he was pleasant and helpful. Unfortunately, once I decided that I w The young sales guys was very personable and helpful. I could tell he was new but he was pleasant and helpful. Unfortunately, once I decided that I wanted to purchase the car everything went sideways. While I wasn't 100% satisfied with my purchase with the payment I wound up leaving with, I was happy to be in a car that has been my goal and dream since selling my '88 mustang. After 2 months of ownership and some rain I noticed a good amount of water in the trunk. Did some research online and saw other people had a similar issue on their cars and figured I would take it to a body shop to get it fixed, since it seamed more like a manufacturer issue. Weeeeel, not so much. Turns out the accident that was posted as "minor damage" on the CarFax I was provided was not minor at all. The frame is bent, the floor pan is crinkled and whoever did the work to "fix" it did the least amount of work to get it back on the road. Looks like $15K+ of work to get the car back on the road and safe. Now I'm stuck with a car I can't drive after 2 months because I don't have that kind of money lying around and I still have to pay every month for something I can't enjoy. I tried calling a number of times with no answer I even used their contact form on the website and just got a generic email back with links to vehicles that I definitely wasn't looking for. With all this said, looking back at my experience after working with the sales guy, I felt rushed and pushed into purchasing the extras that I probably should have just said no to. Also, I felt like I was being bullied in to writing a positive review on their Google search entry for the business. The guy wouldn't give me the keys until I wrote a positive review! Didn't think anything of it in the moment but looking back it was pretty fishy and bad practice. Currently, I can't send anyone to this place to purchase a car. If they do get back to me and make this right I may change how I feel but, right now, I can't give a higher rating. Honestly, just steer clear of this place. More

Bait and Switch Pricing. Mandatory, hidden dealer fees (not state fees) increase the sales price by a minimum of $3000 over the advertised price. Here's a sample that I was Mandatory, hidden dealer fees (not state fees) increase the sales price by a minimum of $3000 over the advertised price. Here's a sample that I was presented with: $1100 transportation fee, $899 dealer documentation fee, $899 for some anti-theft tracker, $799 for a dealer protection package (useless in my case), and a few other charges of over $500. The price that was advertised and promised by the salesperson by text in advance of my visit was $28,795. If I wanted to buy the vehicle, the actual sales price would have been over $33,000 before tax and tags. I told the salesperson I didn't want to drive several hours if I didn't know the sales price first. He assured me it would be the $8,795 advertised price. After some additional, after-the-fact research, I found that this is the normal sales practice for the Excel Auto Lounge. More

Victoria and Brandon were an excellent sales team. When there was delay in getting necessary bank and insurance information to complete the sale, Victoria was very patient and helpful in seeing the tr When there was delay in getting necessary bank and insurance information to complete the sale, Victoria was very patient and helpful in seeing the transition to the end. All questions about the vehicle were answered promptly and completely. When I raised one concern, she arranged for the service department to address it post-closing by scheduling an appointment. More