Excalibur Auto Group Inc

We’ve purchased three vehicles from Excalibur and I can honestly say they’ve earned our trust. Jon Howell is our sales guy and he’s amazing. He’s super responsive, patient, and works HARD to get you what y honestly say they’ve earned our trust. Jon Howell is our sales guy and he’s amazing. He’s super responsive, patient, and works HARD to get you what you want. And trust me… I’m needy 🤣 I ask 100 questions, want service history, details, ALL the things, and he always delivers without ever making me feel annoying. I also love that I can literally just text Jon and he always responds and provides whatever I’m asking for. That kind of communication and support matters SO much. Example: I bought my Audi and when I got home I realized the heater wasn’t really working right. No drama, no weird attitudes. I brought it back and they fixed it at no extra charge. That’s what I respect the most… they just make it right. Period. They truly stand behind what they sell and you don’t see that often anymore. Joe in Finance was awesome… calm, patient, and easy to work with. I’m not the type to just nod and sign… I ask questions and I pay attention 😂 and he handled it with total professionalism. Joe treated me with respect, answered everything clearly, and worked hard to make sure we got a deal that made sense for our family. He even threw in oil changes for one of the cars (which I appreciated a lot). Only complaint is he likes the Cardinals and I’m a Seahawks girl 🙃Also I just love the environment there. It’s welcoming, diverse, and it feels good being there. As a Hispanic woman, it honestly feels comfortable walking in and hearing your language, hearing the music, and just feeling that good energy. Joe had Mexican music playing when I walked into his office and I loved that. It’s the little things. Linda in Service/Body Shop deserves a HUGE shoutout. She is AMAZING. She goes above and beyond, tries to save you money, and makes sure you aren’t paying for anything you don’t need. She helped me through a really stressful time and I’m truly grateful for her. If you’re nervous about buying a used car, go here 😌 More

I recommend Excalibur auto sales come down and see Mr Alvarado, so he can assist you in your next automobile purchase!!Just like there slogan says, “ putting people’s dreams in there driveways!!!Thank yo Alvarado, so he can assist you in your next automobile purchase!!Just like there slogan says, “ putting people’s dreams in there driveways!!!Thank you Victor Alvarado!!! More

They only use the instant cash offer price for trades. Not the actual trade in price. Don’t be fooled. The deal went smoothly otherwise. Not the actual trade in price. Don’t be fooled. The deal went smoothly otherwise. More

100% RECOMMEND! These guys made my buying experience perfect! Simple, quick and AMAZING service! I couldn't be happier with the entire staff at Excalibur. The pr These guys made my buying experience perfect! Simple, quick and AMAZING service! I couldn't be happier with the entire staff at Excalibur. The process was so easy, they listened to what I wanted, brought me in for a test drive and BAM! Done deal. More

3rd car bought and screwed over I thought they were a good company and went to them for our 3rd car. They needed to get us to a certain price point to finance us, but instead of poin I thought they were a good company and went to them for our 3rd car. They needed to get us to a certain price point to finance us, but instead of pointing this out and pushing us to the new low mileage cars we were looking at, they charged us almost $4k in extras and then rushed through the signing so we didn't see the new total purchase price. Now we are stuck underwater with a used car. Never again will I return!!! More

They Lied. The vehicle I just purchased from Excalibur Auto Group Inc. Just cost almost $1884.00 in repairs. A car their Salesman, Joe Morales, promised went thr The vehicle I just purchased from Excalibur Auto Group Inc. Just cost almost $1884.00 in repairs. A car their Salesman, Joe Morales, promised went through an extensive maintenance check prior to putting on their lot for sale. A vehicle I got a copy of their maintenance report on prior to purchasing just to be sure what he was telling me was correct, and it showed no issues. Everything checked off as in good condition. I haven't even made the first payment, I'm still driving around with the temporary tags. And my car has been in the shop 3 times already. If anyone is looking for a new/used car DO NOT GO TO EXCALIBUR. I am still waiting on the paperwork showing they kept with their end of the deal and written in my contract. 4 new tires, and oil changes for life. I have yet to receive any paperwork showing they replaced my tires or even did the oil change, even though my car sat in their service shop for 2 days waiting to get these things done. 2 weeks later and I'm still waiting for paperwork. More