Ewing Subaru of Plano - Service Center

Excellent SERVICE I lost faith in Subaru of Plano as the new Ewing ownership came in and let ALEX SCHUSTER, the best person at the Dealership. They redeem themselves by I lost faith in Subaru of Plano as the new Ewing ownership came in and let ALEX SCHUSTER, the best person at the Dealership. They redeem themselves by bringing Alex back. Don’t know what happened there but there just isn’t any service person in the city of Dallas that is better than Alex Shuster. He’s the reason I buy and stay with Subaru and stead of going back to Lexus. Great service. He should be service manager. More

Customer Service at it’s finest. If you need your Subaru serviced by a customer service oriented dealership the place is Ewing Subaru of Plano.. I took my Subaru in for Oil/filter c If you need your Subaru serviced by a customer service oriented dealership the place is Ewing Subaru of Plano.. I took my Subaru in for Oil/filter change, tire rotation, Texas Vehicle inspection and installation of an software update recommended by Subaru. I was updated throughout the whole process and drove off in less than two hours in a completely serviced and washed vehicle. Not Many places you can find service like like that. Highly recommended. More

Superior Customer Service, especially in the Service Departm As a longtime customer, I have ALWAYS been a Satisfied Customer because of the manner in which I have been treated, personally, and the service delive As a longtime customer, I have ALWAYS been a Satisfied Customer because of the manner in which I have been treated, personally, and the service delivery for my vehicle, a Subaru Baja. More

Carfax Information Discrepancy I purchased my 2017 Subaru Forester new in 2017. Included with the purchase is 4 free oil changes and tire rotations. I used 3 of the 4 visits up unti I purchased my 2017 Subaru Forester new in 2017. Included with the purchase is 4 free oil changes and tire rotations. I used 3 of the 4 visits up until April 2019. I received an email stating I get free Carfax reports, so I checked it out. Carfax is stating my oil change was only performed on 1/8/2018, and that the other two visits since then were for "Maintenance Inspection" when they should have been for the oil change/tire rotation. Carfax is stating my vehicle is overdue for an oil change (thus lowering its value) when it should be properly maintained. The receipts I have from Ewing Subaru of Plano state the oil was changed and the tires were rotated on my three visits. I emailed my concerns with the discrepancy on what Carfax is stating to the salesman who sold me the vehicle. It took him three days to respond with a short reply that ignored my questions on why Carfax is not reporting the services Ewing Subaru said they performed. I asked for contact information for a manager in the service department that I can reach out to and I have yet to receive a response. Once they sell you a vehicle and make their money their service drops like a rock. More

Great service experience My Outback had to be towed to Ewing Subaru on Monday afternoon. I received a new Outback loaner car and left my vehicle. My Outback was inspected and My Outback had to be towed to Ewing Subaru on Monday afternoon. I received a new Outback loaner car and left my vehicle. My Outback was inspected and need considerable maintenance and testing to restore it to working condition. I was kept informed of progress on my vehicle and was extremely pleased when I picked it up the following Friday. More

Valve spring recall I was informed by the dealer that they could only work on a limited number of engines available from Subaru. Not sure why the engine would be swapped. I was informed by the dealer that they could only work on a limited number of engines available from Subaru. Not sure why the engine would be swapped. My car has less than 34,000 miles and would not appreciate it being swapped with an engine with higher mileage. Furthermore, the engine compartment was not cleaned or washed and neither was the vehicle was washed. More

Excellent Came in for an oil change. Love this place. Was bummed after it was bought out by Ewing that they did not retain the service manager Alex Shuster. Thr Came in for an oil change. Love this place. Was bummed after it was bought out by Ewing that they did not retain the service manager Alex Shuster. Thrilled to discover this morning that he’s back! Alex is the best. He is the ultimate professional and 100% trustworthy. More

Absent service advisor, no one covered for her Dealership has had my vehicle for a month for repairs - service advisor has not been reliable to keep me updated & did not having anyone covering for Dealership has had my vehicle for a month for repairs - service advisor has not been reliable to keep me updated & did not having anyone covering for her to field calls or update. More

Fantastic! Great service on both my Subaru’s. Prompt & professional. Legacy & Impreza. Identified recalls on Impreza, same day service on legacy. Free box l Great service on both my Subaru’s. Prompt & professional. Legacy & Impreza. Identified recalls on Impreza, same day service on legacy. Free box lunch! Text message updates very effective More

Tire Problem Took car in for nail in front right tire. Fixed tire and checked all tires found nail in rear tire. Did a complete job. Liked that. Took car in for nail in front right tire. Fixed tire and checked all tires found nail in rear tire. Did a complete job. Liked that. More