Ewing Buick GMC - Service Center

Excellent Service for Warranty Repair I had an issue with my transmission cable on my Pontiac G6 which I felt was related to the 2012 recall work that was done. Brad Ancker, my Service Adv I had an issue with my transmission cable on my Pontiac G6 which I felt was related to the 2012 recall work that was done. Brad Ancker, my Service Advisor, assisted me in working with General Motors in getting the repair done under warranty. Brad was very helpful, honest and was looking out for my best interest as he has done for the past 6 years. I appreciate his determination to provide excellent customer service. He consulted with his boss, his lead technician and reviewed the work needed himself because he knew I wasn't happy with the repairs needed and cost. He also provided me direction in contacting General Motors in the event I wasn't satisfied with his repair quote. Which I wasn't and so I called GM. GM, Ron and Brad worked together in getting the repair done under warranty. It really made my day!!!! I am now even more likely to buy from Ewing Buick and GM in the future due to the excellent customer service. Thank you, Brad, for always looking out for what is best for your customers. More

Great, Jake is the best! First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCro First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!! More

Warning - Don't Buy a GMC or Buick product The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunatel The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunately bought both an Acadia and Enclave at the same time in 2009. Had we known the number of design defects inherent with these cars we would never had purchased either of these automobiles. The Enclave was picked up today with a bill of $1,400 for replacing motor and transmission mounts again for the third time and axle problems. On a car, which in the last five years has been driven to the grocery store, mall, school and soccer practice. The driver would be described as ultra conservative. But on three different occasions motor mounts have been replaced on this vehicle. The last time was about 90 days ago when the front motor mount was replaced and now the rear and transmission mounts need to be repaired. It is already apparent the motor and transmission mounts are of a defective design. Especially based on the number of mounts replaced on both cars. But, there should be a level of competency by the dealer to recognize the problems when they replaced the front ones 90 days ago. There should be a level of competency by GM to replace the mounts with a product of better design when the original part is clearly a defective design. We currently today have vehicles with over 200,000 miles (Toyota) and my Ford SUV which I've owned for nearly 4 years with over 115,000 miles and none of these have had a motor mount replaced. In regards to the defective axle bushings caused by the lack of lubricant. This is very unusual since these parts are typically designed in most cars to perform well beyond our mileage. Both of our GMC and Buick cars have been serviced at this dealer, but it is clear in this case the parts failed or the dealer failed to perform a proper inspections along the way to discover the issue before it became a more expensive proposition for us. The experience with the windshield leak on the Acadia was the last straw. Clearly a factory defect, requiring the replacement of a corroded fuse box on the car which initially we were expected to pay for by the dealer. After the leak was fixed, it ended up leaking again at the same spot at the windshield. When my son drove the car home from college the first time to have it fixed the part was still not at the dealer. GM finally came through on the repair, but only after way too much haggling for a complete design defect chronicled all to well on the internet. With the consistent repetitive failures in all these cars it would seem at some point you would take a more proactive approach to the service of these vehicles. But that would require admission of responsibility for poor product design and execution all through the process. It is clear the CEO, Board of Directors and Senior Management have very little concern for customers who are on there 4th and 5th GM owned vehicles. Which is why we bought the Ford Expediton and did not purchase another GM vehicle. By the way, my Ford Expedition is not a high design product but it performs. It performs as it was designed and hasn't cost this consumer any unexpected problems. At this point how could we recommend your product when all we get is excuses for flaws, because it was inherent in the design of a luxury product. Bottom line, you don't know luxury. Please feel free to call. Cordially, Chris Matzke More

Customer-friendly service department Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his shop, he helped me troubleshoot it over the phone. Turns out it was due to low fuel (disables remote start), which looked even lower with the car sitting on an incline. Brad's and Ewing's overall level of support is what I'd expect from the Mercedes-Benz dealer next door to them. But we didn't have to buy an $80K GL-450 SUV to get it! More

Appreciation! Ewing has a GOLDMINE in Brad Ancker, Service Writer in the Service Department. He has always had my best interest at heart and takes care of me like f Ewing has a GOLDMINE in Brad Ancker, Service Writer in the Service Department. He has always had my best interest at heart and takes care of me like family. I greatly, no trememdously, appreciate his efforts and fabulous customer service skills. You don't pay him enought for the service he provides. I just hope and pray I never have to deal with any issues on my car, without him. THANK YOU BRAD! More

Had my blue tooth connected for my new Samsung Galaxy Note 3 cellphone and had the 5,000 mile car service done. Both were done quickly and efficiently, even though I had not called to set up an appointme Note 3 cellphone and had the 5,000 mile car service done. Both were done quickly and efficiently, even though I had not called to set up an appointment before coming to Ewing. More

At Ewing your not an interruption of their work but the purpose of it... If you want a great Sales person...See Suzanne Koerwer is so much fun! My wife loves your sales team...they helped us find a great b purpose of it... If you want a great Sales person...See Suzanne Koerwer is so much fun! My wife loves your sales team...they helped us find a great bank. More