Ewing Buick GMC - Service Center

Feedback from recent service visit Frustrating visit for service 2.5 hours for an oil change after making an appointment to schedule the work. They took care of the steering recall Frustrating visit for service 2.5 hours for an oil change after making an appointment to schedule the work. They took care of the steering recall work ok. Tried to charge me $90 to replace the cabin air filter! This is a $20 filter and it only takes 10 minutes to replace it! Not fair treatment of a customer. This was my first negative experience with this dealership where I bought my vehicle. More

Misrepresentations, half truths with no response. Buyer Beware. Don't purchase the extended care package. They will not honor what THREE of their employees represented that would be covered. Due t Buyer Beware. Don't purchase the extended care package. They will not honor what THREE of their employees represented that would be covered. Due to their representations, we purchased two vehicles from them with extended coverage on both. I might as well have burned my money, because I got nothing out of their representations. It was a concerted effort between their sales and leadership team of misrepresentations. More

Great customer service I took my Cadillac in because I thought there was an issue with the breaks. The gentleman I worked with had someone double check it, drove it and educ I took my Cadillac in because I thought there was an issue with the breaks. The gentleman I worked with had someone double check it, drove it and educated me on the GM braking system without charge. Took it back for maintenance and they did an excellent job. You don't get customer service like this anymore. More

Great service I moved here from Illinois and had bought my vehicle there but Ewing GMC treated me just like I had been a customer all along I moved here from Illinois and had bought my vehicle there but Ewing GMC treated me just like I had been a customer all along More

Honest and Helpful When my car broke down and I had to get it towed to the dealership, Brad was with me every step of the way. He sat down and explained everything that When my car broke down and I had to get it towed to the dealership, Brad was with me every step of the way. He sat down and explained everything that was wrong and was very clear and concise. He didn't try and convince me to buy a bunch of services I did not need. Great place to go if you need your car serviced. More

The service was good with service department The service was good but noticed the back seat was not assembled- just left placed on top and sliding in all directions- when I called to question wha The service was good but noticed the back seat was not assembled- just left placed on top and sliding in all directions- when I called to question what could be done since I was unable to place it back, I was tokd by service guy they didn’t do it- really...then who would? Left a sour taste in what was a great experience and sales guy finally admitted tech would have been in back seat - now I have to stop back by to get this repaired. I understand oversight- I understand error- I don’t understand questioning a customer who had paid in my opinion an expensive bill. More