Ewing Buick GMC - Service Center

Could not be happier with service Service was great! Brad Ancker is who I call and he is very professional and courteous. I leave there with confidence. This is about the third time I’ Service was great! Brad Ancker is who I call and he is very professional and courteous. I leave there with confidence. This is about the third time I’ve gone to Ewing for service and I have no complaints. More

I had the recall done on brakes. JR Lopez In the service center is so polite, informative and easy to work with! i will call him next time we need some help. JR Lopez In the service center is so polite, informative and easy to work with! i will call him next time we need some help. More

Satisfaction Dealership is clean professional Benjamin my advisor is great courteous professional there prompt do there absolute best to get you in and out in a ti Dealership is clean professional Benjamin my advisor is great courteous professional there prompt do there absolute best to get you in and out in a timely manner More

New tires and AC repair. I was sure glad I had bought the extended warranty for the AC. Did a good job and provide a loaner car. I was sure glad I had bought the extended warranty for the AC. Did a good job and provide a loaner car. More

Service department Have always had royal treatment by our service advisor Rick Gonzalez. He’s one reason we keep coming back to Ewing GMC Buick for our cars. Have always had royal treatment by our service advisor Rick Gonzalez. He’s one reason we keep coming back to Ewing GMC Buick for our cars. More

Pleasant environment Everyone is so kind and welcoming when you enter the service area. And what ever I am there for is always taken care of in a timely manner and updates Everyone is so kind and welcoming when you enter the service area. And what ever I am there for is always taken care of in a timely manner and updates are given as needed. More

Service is great I think this dealer has a good team of service writers with the exception of the assistant service manager, I asked for Steve fortner to be my service I think this dealer has a good team of service writers with the exception of the assistant service manager, I asked for Steve fortner to be my service writer he got things done for me that I had be waiting for a year to get done by the assistant service manager. And as usual the service manager Ann was exceptional More

Excellent service I had to take my car in for repairs. Jim Beardon was the associate who handled the problem. He has been excellent. Moving to Texas I did not expe I had to take my car in for repairs. Jim Beardon was the associate who handled the problem. He has been excellent. Moving to Texas I did not expect such excellent service Ewing has been wonderful More

Don’t trust them, check everything I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and t I came for a regular oil change. The service rep named Steve told me that I also needed two more services, one of them was the air filter change and the other was some type of cleaning within the engine. At first I did not dispute those. While we were working on it, someone who appeared to be a manager (not sure who he was as he did not introduce himself to me) approached my service rep and questioned these two services, whether they were needed. The rep and the manager were engaged in the conversation for about two minutes, afterwards the manager stepped away. I asked the rep what was it all about, the response was “don’t worry, we will do it my way”. I gave him the keys and went to the waiting area. Once there I googled and found the 2016 BUICK Lacrosse service schedule to see what was actually recommended for me at the time of my visit. None of these two services were listed as needed at my mileage or age of the car. One of them was not shown at a all, the other was needed in a year or at additional 12,000 miles. I took that to the rep and did show him and said since they are not shown for my mileage/year of use I did not want them. His response? “Whatever”. That was it, no explanation, no apology. Nothing. This is the second time at EWING that not needed services are being presented as a must. Similar thing happened on my prior visit. In my experience you cannot trust the EWING BUICK service department, they will lie to you and sell you what you do not need. This is my last time there, I will take my car elsewhere going forward. Neither intend to buy from them anything. The other EWING dealership that sells Mercedes is also impacted.We bought ML there in 2014, needed new tires now, they did send us a nice offer with a discount. Not going there neither, EWING has an issue and does not deserve my money. Cannot be trusted. Stay away. More

Excellent customer service.. I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always I will always visit Ewing . Ewing has excellent customer service. I have bought two cars from there and have had no problems with them. I will always bring my Buick there . Live in Allen but I love the customer service at Ewing . More