Ewing Buick GMC - Service Center

Our "Funeral Car" Yukon (6000 miles) was at Crest Cadillac for routine suspension calibration and the techs there noted an issue with the transmission. Crest called to Ewing to confirm service capabi Cadillac for routine suspension calibration and the techs there noted an issue with the transmission. Crest called to Ewing to confirm service capability. The Yukon was transported to Ewing for service then turned away due to scheduling. We returned a few days later where the vehicle was taken in for the transmission issue. Three days later the vehicle was returned to us with "no work" AFTER it was placed on a lift, inspected and troubleshot to a specific part in the transmission requiring transmission removal. The vehicle was denied further service and the transmission suffered a catastrophic failure en route back to our facility from Ewing. To date, because of the holidays the vehicle is still out of service. This is under warranty!!!! More

Alex is always friendly, helpful, and informative. He keeps me updated on my vehicle service and how long I have to wait. He keeps me updated on my vehicle service and how long I have to wait. More

Jim was great, Old-school car guy who got it. The truck came out perfectly. My only complaint was the smug little guy who did the loan cars. How did he get hired? The truck came out perfectly. My only complaint was the smug little guy who did the loan cars. How did he get hired? More

My recent vehicle service (four new tires) was seamless, and my car was finished early! and my car was finished early! More

Austin ensured I had a great experience after I dropped my car off for an oil change. my car off for an oil change. More

Quick visit for service. It was nicely done as always Brad delivered the best service. THANSK! It was nicely done as always Brad delivered the best service. THANSK! More

From the moment of first contact via telephone to make my appointment until I picked up my vehicle, I cannot say enough good things about the dealership and all of the employees I encountered. I was treated appointment until I picked up my vehicle, I cannot say enough good things about the dealership and all of the employees I encountered. I was treated with the utmost respect and professionalism. The service was impeccable! More

I feel ripped for the first time in your dealership and am seriously considering switching to another dealership or changing my car altogether. I paid $833 including a $65 part for a job that took in t am seriously considering switching to another dealership or changing my car altogether. I paid $833 including a $65 part for a job that took in total 3 hours from putting the parking brakes on to driving off the dealership. It means, this job took at the max 2.5 hours, which means this is $300/hr job. I am not driving a Porsche for God's sake. The issue was a malfunctioning front wiper washer pump and a blockage in the back washer inside the trim. I diagnosed the problem in advance, and told exactly what it was but I can't get a quote before the car goes into the service and the $189 diagnose fee. Plus the trim came back sort of broken, but I put it in, but if it gets loose, the car's going back to the dealership possibly for good. I would like that $189 to be reimbursed to me as a service credit so I can get an oil change or two for free. For comparison, about a year ago, I paid a total of $2000 for a main seal fix, which included removing the engine and transmission and my car stayed in the dealership for 4+ days. I feel like the technicians estimation is not healthy and as a customer I have no visibility to the work that's being done. I do not want to pay the prices of the Mercedes service (owned by the same company) next door. If I did, I'd be driving a Mercedes not a GMC. More

Jim Beardon did an excellent job - as he has for years. He is one of the reasons we shop at this dealership. He is one of the reasons we shop at this dealership. More

They burnt my transmission on purpose and tried to blame me. I have all of the evidence to prove it. Now I'm stuck out a brand new transmission. They are completely rude the whole visit. They treat you me. I have all of the evidence to prove it. Now I'm stuck out a brand new transmission. They are completely rude the whole visit. They treat you like an inconvenience and they constantly try to over charge. I had a warranty claim and my deductible is only 100 and they persisted that I pay much more which is illegal. More