Ewald's Venus Ford

Great There is something that you can improve on and that is when a customer is interested in a vehicle and tells you when he or she will be there at a cert There is something that you can improve on and that is when a customer is interested in a vehicle and tells you when he or she will be there at a certain time don't have so many different people call before they even get there the customer might not show up at all. Overall I got treated very well there. I was satisfied and happy with the car that I purchased. More

New used car Ethan is a very nice dealer to work with and very knowledgeable about all ford has to offer. And he really worked hard to find what I was looking for. Ethan is a very nice dealer to work with and very knowledgeable about all ford has to offer. And he really worked hard to find what I was looking for. More

Great friendly service and a terrific deal! I went there to just check out a used truck but really wasn't planning on buying at that time or from a dealership. But WOW! I was really impressed on I went there to just check out a used truck but really wasn't planning on buying at that time or from a dealership. But WOW! I was really impressed once I got there. The price and deal on the truck was much better than I could imagine and the service was wonderful. They did all of the work (transaction) and all I had to do was enjoy the snacks and soda they had for me. A great and head-turning experience. I will be sending all of my friends and family there for sure!!! More

Good Experience One of the better Ford dealerships I have been to in a while.Very nice facility and good selection of vehicles.Had a nice waiting area. Thanks Ewald One of the better Ford dealerships I have been to in a while.Very nice facility and good selection of vehicles.Had a nice waiting area. Thanks Ewald Venus Ford. More

AWESOME My overall experience was quick and easy. Everyone was very friendly and professional and I was treated with respect. They knew what i wanted and I di My overall experience was quick and easy. Everyone was very friendly and professional and I was treated with respect. They knew what i wanted and I did not have to spend all day at the dealership. Great experience. More

Easy, comfortable experience. This was one of the best car buying experiences I have had. Baha Awadallah was a great sales consultant and a pleasure to work with. He was knowledge This was one of the best car buying experiences I have had. Baha Awadallah was a great sales consultant and a pleasure to work with. He was knowledgeable, helpful, and honest. Would highly recommend him to future buyers. Also felt like I received a fair deal on my purchase. More

Great experience He answered all the questions I asked. Made this experience great and comfortable. He was very friendly and professional. Over all I felt comfortable He answered all the questions I asked. Made this experience great and comfortable. He was very friendly and professional. Over all I felt comfortable in buying my new vehicle. More

Great! Took a while because of financing but was a great experience non the less. Got my mustang gr8 in wonderful condition. Love this dealer ship Took a while because of financing but was a great experience non the less. Got my mustang gr8 in wonderful condition. Love this dealer ship More

Horrible customer service employees who lie. I would NEVER recommend taking your vehicle to Ewald Venus Ford for ANY kind of service. I had a close friend take their 4 year old Ford in to look at I would NEVER recommend taking your vehicle to Ewald Venus Ford for ANY kind of service. I had a close friend take their 4 year old Ford in to look at why the check engine light was on, and to get an oil change. The vehicle was dropped off on a Tuesday morning, and an employee called her within a few hours to tell her that the part needed to be ordered, and it would take 4 hours of labor to install it, and that it WAS covered under her extended warranty she had purchased, with a $100 deductible. Then the next day, about 30+ hours later, she was told by a different employee that the part was not covered under the warranty, and that it would be about $900-$1000 to fix. Why does it take almost 2 days to tell the truth to a customer? Well, 10 minutes after I dropped her off to pick up her vehicle, she called me and said that they charged her $123 for doing nothing at all. Actually, they did lie to her, so I guess that is what they charged her for. To top it off, they didn't even do the oil change! Such BS going on over there with how they treat their customers. This is simply NOT how you treat people, especially returning, paying customers! If there is ANYONE at this dealership and/or Service Dept, who wishes to make this right, then let me know and I will relay the message to her. I am truly saddened by their actions and I will go out of my way to tell people to stay FAR AWAY from Ewald Venus Ford. More

Excellent customer service My husband and I recently purchased a 2015 Fusion from Steve Svec. He was great! He answered all of our questions and explained the entire process to My husband and I recently purchased a 2015 Fusion from Steve Svec. He was great! He answered all of our questions and explained the entire process to us in a detailed and efficient manner. Steve even brought the car inside for us to view since it was freezing outside, which was really thoughtful since we were able to look over everything much more comfortably. The whole process was much faster than any other car purchase we have done and Steve never made us feel obligated to buy or pressured to sell our old vehicle, he just provided the information and let us make our decision on our own. More