Ewald's Venus Ford

All the years I've dealt with them, Joel was the 1st to care.about my feelings & explained things. care.about my feelings & explained things. More

On 12/17 I brought my car in for a simple emissions test. The technician must have just gotten done with an oil change and didn't change his gloves before he moved my car into the emissions bay 10 feet away. The technician must have just gotten done with an oil change and didn't change his gloves before he moved my car into the emissions bay 10 feet away. In the process of doing so he left large, oily, dark stained hand prints (like full "high five" sized hand prints) on the white leather door panel, center console, steering wheel, shift knob, and worst on the white leather seat that will not come off and must be replaced. If it was easily cleaned off it would be comical how much of a mess the technician made while moving a car literally 10 feet. I have called Ewald 3 times per week since, with no reply. I have left several messages for Eric Ewald and Jerome Witt (even asking the receptionist to leave a written note on his desk). The only time I got in touch with anyone was on Jan. 12th when I asked the receptionist to physically go find someone who could help. I then spoke with the service manager, Mike, who seemed willing to remedy the problem asked me to email him photos of the damage, which I did, and never heard back despite leaving two more messages. A month later, dozens of phone calls, voicemails, hand notes, an email, and zero interest in even returning my calls. More

I'm hoping my next visit will be a shorter visit and not keep my vehicle overnight.I believe the brake problem could have been corrected alot quicker. keep my vehicle overnight.I believe the brake problem could have been corrected alot quicker. More

Absolutely amazing Sales Consultant, He did a great job. Wonderful follow up. Would buy from them again. Sammy Zarate Rocked! Wonderful follow up. Would buy from them again. Sammy Zarate Rocked! More

Service was good,but I wish the brake problem could have been corrected alot sooner. been corrected alot sooner. More

John was AMAZING to work with! We have purchased vehicles in several different states and several different dealerships. This was one of the best (if not the best) experiences we have encountered. He is ex in several different states and several different dealerships. This was one of the best (if not the best) experiences we have encountered. He is extremely knowledgeable, friendly, courteous, and will go the "extra mile" to ensure the customer is happy. Can't recommend him enough!!!! Ewald is lucky to have him and Ford is even luckier. Thank you SO much, John! More

At first service and everything was good never had any issues until We brought our vehicle in with a transmission fluid low message. I told them it didn’t sound right the day before with no lights or mess issues until We brought our vehicle in with a transmission fluid low message. I told them it didn’t sound right the day before with no lights or message. So we brought it in without an appointment because we didn’t want to damage the vehicle any. They got it in, I’m not sure what they did but message was off and they told us nothing was wrong with it. Then made an appointment to have transmission inspection and dropped the vehicle off on October 27th 2021 but then 2 days later they called us to pick it up and did not even look at it. Even though the transmission is under power train warranty. They told us oh we will call you when we can look at it? What was the point of appointment? Not sure what to do now since we r afraid to drive it. We were told not to drive it and use another vehicle. It sounded like getting the run around and wasting our time. More

My salesperson Baha was absolutely outstanding. He exceeded all expectations and even came in on his day off to ensure my new F-150 was loaded onto the transport truck and was being shipped to me in F exceeded all expectations and even came in on his day off to ensure my new F-150 was loaded onto the transport truck and was being shipped to me in Florida. I recommend him and Ewald Venus Ford to anyone looking to purchase a new or used vehicle. More

very friendly very helpful went above and beyond can very friendly very helpful went above and beyond can help me with my Mustang purchase. very friendly very helpful went above and beyond can help me with my Mustang purchase. More