Ewald's Hartford Ford

Unexpected Purchase I wasn't in a hurry to purchase a car, but was looking for a dealership to offer me what I was looking for. Joseph was great to work with and gave me I wasn't in a hurry to purchase a car, but was looking for a dealership to offer me what I was looking for. Joseph was great to work with and gave me everything I was looking for in order to purchase now. Very happy with my new 2016 Focus! More

Exelent service Took my 2008 Ford Fusion in for warranty service since it was about to expire, there was an issue with the company that issued the warranty due to an Took my 2008 Ford Fusion in for warranty service since it was about to expire, there was an issue with the company that issued the warranty due to an error on how the mileage was entered when I purchased it. They said the warranty was expired and they could do nothing about it but without hesitation, Ewald's said they were going to cover all the repairs anyway and I was not charged a dime. It is this kind of customer service that will definitely get my repeat business in the future. I will definitely be looking to Ewald's Hartford Ford for my next Vehicle purchase...THANKS AGAIN GUY'S!! More

Happy Ford Escape Owner We never owned a Ford but were interested in a small SUV so we stopped at Ewald's in Hartford. We really appreciated Justin's laid back sales approach We never owned a Ford but were interested in a small SUV so we stopped at Ewald's in Hartford. We really appreciated Justin's laid back sales approach and knowledge about both the new and used vehicles on the lot. We visited other dealerships but came back to Ewald's because we felt most comfortable there. We have had our new Ford Escape for about a month and we are very pleased. More

First rate from beginning to end Booked a test drive on line, and Joseph Schellinger was waiting at the door with the vehicle ready to go. Sale rebates were great, and I received a f Booked a test drive on line, and Joseph Schellinger was waiting at the door with the vehicle ready to go. Sale rebates were great, and I received a fair trade-in value. Picked up my vehicle on a very busy day at the dealership, but everyone worked hard to get me on the road with my new car. At every step people took the time to answer all my questions. More

New car purchase Bought s new 2016 for Fusion. All people were great to deal with and they gave us the best deal in the area. The delivery was fast thorough. Bought s new 2016 for Fusion. All people were great to deal with and they gave us the best deal in the area. The delivery was fast thorough. More

There was an effort to correct issues I was led to believe the car would be delivered on a certain day, it wasn't and I didn't hear from the dealership. I was led to believe the car would be delivered on a certain day, it wasn't and I didn't hear from the dealership. More

Great experience We just bought a new Ford pick up from Eric Enders. He came highly recommend, because our son just bought a truck from him. We are very happy with the We just bought a new Ford pick up from Eric Enders. He came highly recommend, because our son just bought a truck from him. We are very happy with the truck, and our sales experience. Eric made sure he kept us updated through the whole process . We will refer him to friends and family. Thank you Erick we, love the truck! More

The Best in the industry Great dealership. Jay Ewald and Eric Enders went the extra mile for getting us our new truck. Brought the truck down from Minnesota with no pressure t Great dealership. Jay Ewald and Eric Enders went the extra mile for getting us our new truck. Brought the truck down from Minnesota with no pressure to buy. Fast wonderful no pushy salesperson. More

Manners and professionalism make a difference. My wife and I purchased a 2014 Ford Escape, AWD. The price of the car, tax and an extended warranty totaled around $24,000. We finalized the deal on My wife and I purchased a 2014 Ford Escape, AWD. The price of the car, tax and an extended warranty totaled around $24,000. We finalized the deal on a Saturday afternoon in early September, 2015. The dealership didn't appear to be super busy. Yet, were we worth 10 seconds of Jay Ewald's time to just come over to us and say thank you? No we were not. He walked right by us several times but evidently, my purchase was not worth his effort of saying thank you. I didn't expect royal service but a simple personal 'thank you' from Jay Ewald would have made the difference to me recommending Ewald or returning as a customer. I don't recommend Ewald as there are many Ford dealers in the area. Some of my phone calls weren't returned and I didn't appreciate the bluster that another manager Brian, gave me over an ealier offer I had made. My wife really liked the Escape and we really needed a vehicle at that moment. I should have waited and gone somewhere else but didn't. I won't make that mistake again. Years ago, my wife and I were going to buy a far cheaper used vehicle from Ernie Von Schledorn. At least Ernie had the manners to shake our hands and thank us for shopping at his venue even though we didn't buy a thing. I can't remember what we were going to buy from Ernie but I sure remember his graciousness. More

Wonderful experience We had Eric as our salesperson and he was very accommodating and helpful right down to helping us with the financing at delivery. We will definitely c We had Eric as our salesperson and he was very accommodating and helpful right down to helping us with the financing at delivery. We will definitely consider Ewalds again when we're in the market for another vehicle. Very satisfied customer! More