Ewald Kia of Oconomowoc

Horrible Customer Service As a college graduate I knew I didn't have a lot of money to put forward, but everyone wants a car they will enjoy. The first man that I worked with w As a college graduate I knew I didn't have a lot of money to put forward, but everyone wants a car they will enjoy. The first man that I worked with was helpful at finding something in my budget but still giving me options, since I was very limited. When I went in with questions, I worked with a woman named Shannon. She was down right RUDE. At first, I assumed she wasn't taking me seriously doing this on my own, but she failed to give me straight answers for my questions or explain any of her answers. I called her a couple of times to get answers and she avoided me, until I finally left a voicemail for her saying I would stop in. She openly told me to take my car somewhere else to trade it in!! I also saw her notes saying how "I have a champagne taste with a beer budget and that I want a dream car with no budget." Who doesn't want a dream car? However, I know my limit for cost. I will NEVER go to this dealership solely because of her! Gladly went to a different dealership and they gave me options and understood my needs. Shannon should not be in this field if she doesn't want to explain herself or help others, especially for first time car buyers. More

SCAM ARTIST'S I had the most horrible experience at Ewald Kiawah beware they are scam artists they refused to cancel waranty's I didn't know I purchased I had the most horrible experience at Ewald Kiawah beware they are scam artists they refused to cancel waranty's I didn't know I purchased More

Three different managers and a salesman were involved with deal. They always came to talk to us by themselves. Manager 2 (Phil) did not know what first manager 1 (Tom) offered. Made deal with manager 2, with deal. They always came to talk to us by themselves. Manager 2 (Phil) did not know what first manager 1 (Tom) offered. Made deal with manager 2, (who asked if I was Jewish, but none-the-less agreed to a deal). Manager 2, promised to personally deliver the car and correct undisclosed issues with the car, (timing belt was original on 132,000 mile car, breaks needed repair, window didn't work) and he went home, left contract details to salesman who returned with contract with correct price but no mention of items that needed repair, corrected contract, contract signed by manager #1 (Tom), deposit of $500 made on car. Two days later, approximately 2 hours prior to the delivery, salesman calls to tell us that the repairs to the car were not going to be made. Went to dealership to get an explanation, manager 3 came to talk to us even though manager 1 was in his office. Claimed that manager 2 was not their and was not going to be in. We requested that manager 1 come to talk to us since he signed the contract. He couldn't since he was "In a meeting". Manager 2 suddenly appeared (you know the one who was not their). Told us that the repair was too expensive and that they were not going to fix the fan belt. When I reminded him that the timing belt was the issue, not the fan belt ($50 vs. $500) he claimed confusion. He made other statements that I corrected him on which resulted in him stating that I was calling him a liar, told me that their was no way he would sell me the car and threw the deposit at me. Seems to get insulted mighty easily. Talked with owner ?Brian? Ewald, who apologized about 500 times, but I don't think he did anything about it. Believe that his "Sorry,sorry,sorry,sorry...sorry" really meant Sorry you called, but this is how we do business. This was the greatly condensed version, I did write a 3 page summery, which I would be happy to share. Email jakirk@wi.rr.com, I will forward. More

Steve and Dan were great to work with. They made buying my van a pain free experience. I recommend Ewald Kia to anyone who wants to buy a car. my van a pain free experience. I recommend Ewald Kia to anyone who wants to buy a car. More

Chris is a consummate professional; honest, fair, knowledgeable and has a great sense of humor. I highly recommend working with him. Chris was patient with my many questions and test drives. He wa knowledgeable and has a great sense of humor. I highly recommend working with him. Chris was patient with my many questions and test drives. He was terrific to work with. More

I was in the market for a new vehicle and although I had already picked out a used vehicle at another dealership, I went to Ewald to see what they might be able to offer. Both Lusa and Mike worked with me t already picked out a used vehicle at another dealership, I went to Ewald to see what they might be able to offer. Both Lusa and Mike worked with me to understand my needs and were able to put me into a new vehicle at a more than competitive price. The deal was very fair, surpassed my expectations, and the new Sorento was exactly what I was looking for. They were both very personable and knowledgeable. There was no "high pressure". Instead they worked very hard to find me exactly what I wanted at a very good price. The whole experiance was enjoyable and both my wife and I are very pleased. Would recommend you try Ewald KIa in Oconomowoc if you are in the market for your next vehicle. More