Ewald Kia of Oconomowoc

Ewald sucks bought new car here and at 16000 miles they said tires were junk they have done all the maintains on car. They they said tire company only warranty’s tires for the first 5000 miles and said we said tires were junk they have done all the maintains on car. They they said tire company only warranty’s tires for the first 5000 miles and said we have to pay full price for new ones next they said they would not do anything to help pay for tire cuz now there’s 41000 miles on it why is this my fault it took this long for you guys to get ahold of tire company not my problem plus have the 20 year 200000 mile warranty would not think I need parts replaced at 16000 on a brand new 2020 car don’t go her worst company ever More

Complete mess,..wouldn’t recommend to anyone. Put a deposit down in June as Our Car was due July 12th, we were told a week prior it would be there early on the 9th, and after several weeks of being tol deposit down in June as Our Car was due July 12th, we were told a week prior it would be there early on the 9th, and after several weeks of being told “we wish we knew” where the car was we finally got it in August. Sales Manager Joe Malinowski was especially terrible threatening me via text message to cancel my order because I spoke to him about my frustration on the delayed order. He claimed to be as upset as I was because the dealership “has no control or idea” when the cars will actually arrive. When I asked to speak about it in person with Joe at the dealership because at this point all we wanted was our car he sent his sales rep to cover for him and sat in his corner office avoiding me. For the record that sales rep was awesome but clearly in a terribly uncomfortable position. Just moved from out of state to Oconomowoc and wanted to buy local and very unfortunate experience at Ewald. More

Don’t buy a Kia all the dealer service departments suck! I have recall and can’t get a decent response from any dealers. Do not buy Kia! I have recall and can’t get a decent response from any dealers. Do not buy Kia! More

Do NOT go to Ewald. We took my husband's car in for a misfire on multiple cylinders on 4/16/21. They said that the car needed a tune up, new spark plugs, wires, etc for 1350.00. We agreed. Days later misfire on multiple cylinders on 4/16/21. They said that the car needed a tune up, new spark plugs, wires, etc for 1350.00. We agreed. Days later car is still not fixed. We were told that because the car had sat unused for 5 months the gas had gone bad and that it had ruined the fuel injectors, so they needed to be replaced. How can gas go bad over 5 months? Ok...so we agreed to another 900.00. Now two weeks later, we were told that the car has a bad cylinder and needs a new engine. What? The 2000.00 repair did not work. I said we won't pay because you can't fix it, and the car can't even be driven. The service person said they would talk to their service manager to see if we would have to pay. The service manager said that he didn't care that the repairs did not work, we still had to pay the 2000.00 for a car that can't be driven....BUT they were willing to roll that 2000.00 into a loan for a new car?? Are you kidding me?? You bilk us out of 2000.00 and think that we would want to buy a new car from you?? Horrible customer service! We've been screwed over by them. They should've told us 10 days ago they didn't know what was wrong with the car or how to fix it and just let us tow it somewhere else. STAY AWAY! More

Mike Van Ackeren was awesome to work with on my recent purchase of my Kia Sportage. Very very accommodating! Great customer service at Ewald Kia purchase of my Kia Sportage. Very very accommodating! Great customer service at Ewald Kia More

I had a great experience at Ewald and with Roxanna my salesperson. She called me up and listened to what I both needed and wanted. I came in and it was a quick and easy experience. She was straightforwar salesperson. She called me up and listened to what I both needed and wanted. I came in and it was a quick and easy experience. She was straightforward and willing to work with me. I needed something affordable, as a college student, and she found me just that. I highly recommend both Ewald and Roxanna. Super happy with my new car! More

Friendly We worked with Nick Jordan to get a bigger vehicle for our growing family. Nick was friendly and did was not pushy at all. He took the time to go over We worked with Nick Jordan to get a bigger vehicle for our growing family. Nick was friendly and did was not pushy at all. He took the time to go over details about the cars and made us feel comfortable. We then worked with Nick Martinez-Mercado on the paperwork. He was also friendly and worked with us to stay with in our budget. More

Minivan Jeff was very helpful throughout the whole experience! Made this buy very easy! Answered every email very quickly and any questions we had about the m Jeff was very helpful throughout the whole experience! Made this buy very easy! Answered every email very quickly and any questions we had about the minivan. Everyone we spoke with from managers to finance were all very thorough and easy to talk too. More

Bought new car, very excited! From start to finish everyone at Ewald Kia Oconomowoc was very friendly and had great experience, would definitely recommend to anyone looking to buy From start to finish everyone at Ewald Kia Oconomowoc was very friendly and had great experience, would definitely recommend to anyone looking to buy a new car! More

Best car buying experience My salesman Jeff and the new car sales manager Shannon were absolutely wonderful to work with! They made the entire process so easy! Will definitely r My salesman Jeff and the new car sales manager Shannon were absolutely wonderful to work with! They made the entire process so easy! Will definitely return for any future vehicle needs. More