Ewald Kia of Oconomowoc
Oconomowoc, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 174 reviews
Terrible customer service! I was very interested in a new vehicle on their lot. I called first thing in the morning and was told I needed to have an appointment to view the car I was very interested in a new vehicle on their lot. I called first thing in the morning and was told I needed to have an appointment to view the car. The sales guy said he was going to put the vehicle aside to be ready for me when I got there. I made the appointment and when I got there I was told the car was sold. He didn’t even have the common courtesy or respect to call me and tell me that it was sold. Then he sat there and made excuses about how it was not his fault. Very poor reflection on the company. I will take my business elsewhere! Just goes to show that they are not at all concerned about providing good customer experiences! More
My husband and i were looking for a new car and stopped at Kia. We had gone to many dealerships and this had alot of great cars. Roxanna was our sales person and she was excellent. She explained everything at Kia. We had gone to many dealerships and this had alot of great cars. Roxanna was our sales person and she was excellent. She explained everything to us. when we went to pick up the car, we spent a great deal of time going over everything so i would understand it. I would truly recommend Roxanna to anyone. Thank you so much More
Leased my new car,very excited. From start to finish Roxanna at Ewald Kia in Oconomowoc was very friendly, and very helpful. I had to wait on my leased car for a few months,and Roxaa From start to finish Roxanna at Ewald Kia in Oconomowoc was very friendly, and very helpful. I had to wait on my leased car for a few months,and Roxaanna kept in touch with me and got back to me right away with any questions I had.I would definitely recommend the Kia dealership in Oconomowoc and Roxanna. Thank you. More
I’ve purchased multiple vehicles from Ewald Kia. I’ve always been treated very well and have recommended them to many people. Today that changed. I scheduled a service appointment almost 3 weeks ago I’ve always been treated very well and have recommended them to many people. Today that changed. I scheduled a service appointment almost 3 weeks ago for the fire causing fuse recall. I was there at my appointment time and told they don’t stock parts and I’ll probably have to come back, but maybe they have the required fuse. After about 90 minutes waiting I assumed they had the fuse and were doing the recall work. Wrong. I was told they’d need to order the fuse and it would take three days to get. Then I could call and set up another appointment. I purchased this vehicle there and have had other work done. I’m in their system! Why didn’t they order the fuse when I made the appointment? It’s a 40 minute drive to get there, and now I’ll probably have to wait another 3 weeks to get back in! Absolutely NOT acceptable. This recall is for a fuse that may cause my car to start on fire! Hardly insignificant. I’m so angry right now! More
Love doing business with Ewald Kia! Roxanna has been outstanding with followups and sold us a great car in the 2018 Kia Optima we bought. Allen in service has been a pleasure to work wi Roxanna has been outstanding with followups and sold us a great car in the 2018 Kia Optima we bought. Allen in service has been a pleasure to work with! Got to the bottom of a naggingfuel spill back problem for us. Highly recommend this dealership for purchasing a car! More
Daughter bought a car from you and has to constantly put oil in, after 2 months of owning it. What a sham and going to go on Facebook and Instagram and let everyone know. Highly unethical oil in, after 2 months of owning it. What a sham and going to go on Facebook and Instagram and let everyone know. Highly unethical More
Just bought a Kia today, Michael Van Ackeren was the sales associate who did an excellent job, he made me feel comfortable in my decision to my purchase, a know pressure salesmen and thats what i really sales associate who did an excellent job, he made me feel comfortable in my decision to my purchase, a know pressure salesmen and thats what i really liked about him More
Sales people were fantastic. Have sent several pictures people there that have bought cars since Service dept is terrible. Our car was there six hours and kept getting excuses Have sent several pictures people there that have bought cars since Service dept is terrible. Our car was there six hours and kept getting excuses why the couldn’t find the problem. Local mechanic found the problem in less than an hour. More
Just bought a car for my daughter at Ewald. The staff, Alan Zinda, Ken Hirn and Mike (Finance Manager), were outstanding to work with. Great service and a wonderful experience. I would highly The staff, Alan Zinda, Ken Hirn and Mike (Finance Manager), were outstanding to work with. Great service and a wonderful experience. I would highly recommend buying a car from Ewald. More
By far the best buying experience I’ve ever had purchasing a car. The entire team was respectful and at no time did I ever feel pushed into purchasing the vehicle. The Ewald family and supporting t purchasing a car. The entire team was respectful and at no time did I ever feel pushed into purchasing the vehicle. The Ewald family and supporting team should be commended for customer first approach and overall support they demonstrate! More



