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Ewald Chrysler Jeep Dodge Ram
Franklin, WI
233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 233 reviews
September 25, 2018
Made me feel like a kid again! Bran and the entire crew was awesome the whole time. Managers never come out to meet the customers but Andy Brandon and Jake did just that! Let me not Bran and the entire crew was awesome the whole time. Managers never come out to meet the customers but Andy Brandon and Jake did just that! Let me not get started on Bran... he worked effortlessly and was transparent the whole time. If you’re looking or know somebody looking for a vehicle Bran Thomas and Ewald is the place to be. Made this 77 year old man feel like a kid again. More
by 77yroldkidd
Employees Worked With
Brandin Thomas, Andy Petty, Jacob Clark
September 19, 2018
Going the extra mile! Thank you Brandin for going the extra mile during our buying experience. Your sales service was very professional and courteous! My wife and I look Thank you Brandin for going the extra mile during our buying experience. Your sales service was very professional and courteous! My wife and I look forward to working with you again in the future. More
by newjeepguy
Employees Worked With
Brandin Thomas
September 08, 2018
Unprofessional I was recommended to Patrick by the GM of the dealership following an online inquiry on a vehicle they have on their lot that I was looking into purch I was recommended to Patrick by the GM of the dealership following an online inquiry on a vehicle they have on their lot that I was looking into purchasing. Normally I love Ewald's - I have my current Jeep serviced there regularly and have had top notch, professional service each time. Patrick definitely does not meet these standards. He is hard to get in contact with, was rude to me and his in-person customer(s) when I finally did get in contact with him by having multiple conversations at once, and didn't respect the fact that I have my own job hours that I am unavailable during. I told him multiple times via text/email that I would call him back after work, to be met with several more texts and phone calls. At one point I even was getting inappropriate memes/images sent to me via text message from him. Definitely would not recommend. More
by Disgruntled Customer
Employees Worked With
Brandon Busse, Patrick Davis, Lonnie Peterson
September 07, 2018
Horrible Dealership I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I p I am older and have purchased many cars. The salesman was great and very helpful, his name was Dan. He went out of his way to help my daughter and I purchase a vehicle. My daughter is 17 and never purchased a car from a dealer, he was awesome. However, after I purchased the car is when the issue started. We live about an hour away and drove home. We got home and I went to put the parking brake on and it wouldn't budge. Immediately I knew it was frozen. The inspection sheet, that I literally and specifically referenced when purchasing the car, stated the parking brake was in working condition. Not True. The dealership was closed by the time I got home, so I called right away the next morning and spoke to Dan. He said "no problem, bring it back in and we'll take a look." It was approaching a weekend and I was leaving town, so we agreed to bring the car back the following Tuesday to have it looked at. We dropped it off, and waited for the service department to call. They called in the early afternoon and said that it was a $1000 repair and that they would not cover it because the vehicle was sold "as is." Ok, I understand the used car "system." However, I SPECIFICALLY asked if everything on the checklist was true. It was late and I didn't have 4-hours to do a lengthy in-depth inspection when we were at the dealership. I didn't check the parking brake, it's an automatic and I never thought of it, nor have I ever seen a parking brake not work on an automatic transmission. I'm sure it happens...(obviously it does). I went back and forth with this dealership explaining that I would not have purchased this vehicle had I know this, or at least would have asked for the price reduced from the asking price in order to repair. I know this isn't a "necessity" but we also run a family home in which clients could be in this vehicle, as it is in my name, and if I'm driving they could ride. With no parking brake it's illegal. They wouldn't return my or my wife's calls but I was finally able to get ahold of Dan, who offered me a discounted rate on the repair. This is unacceptable. They lied on the inspection sheet and hid behind the "as is" statement. Yes, I signed the agreement upon purchase, but again, with the understanding that it had an inspection that was honest. The least they could have done was replace the parking brake. It didn't "break" on the drive home, it wasn't even used until we got home. I will never go here again. I highly recommend going to another dealer. A dealer who stands behind their product. This place is sleezy. The dealer was legit, but the service is shady. More
by Customer
Employees Worked With
Dan Bicha-Dale
July 27, 2018
Good Experience but Some Improvements Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep Wasn't looking forward to the "dealer experience" part of buying a new vehicle, but found it to be a good experience, not too high pressure. Sales rep was very helpful. Did take longer than expected - waited an hour to see finance manager even after coming back on another day and having an appointment. Also, started our process by reserving a vehicle online thinking it would be ready for a test drive when we got there - it wasn't. Not sure what reserving it online gained us. Also, website information about vehicles was incorrect and was pointed out to sales rep. On the particular vehicle we purchased, the website actually undersold it so we were happy to see there were more features than advertised. More
by witj8222
Employees Worked With
Howard Robinson Jr.
July 20, 2018
Very good experience I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive e I had a very arrenricmve and kind sales rep by the name of Lonnie. I believe he got the best deal for me that he could. All around a really positive experience at ewald. More
by Jeep
Employees Worked With
Lonnie Peterson
July 02, 2018
Great customer service Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all q Kyle provided great customer service and helped me find exactly what I was looking for. He was very knowledgeable and was able to answer any and all questions I had. More
by 9jennol
Employees Worked With
Kyle Young
June 27, 2018
Any employee can give its co- workers a 5. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. This place is a joke. Starts with up front management. Not service. Run like circus. Now you know why the tent on the Ewald sign. More
by Doggoneit!
Employees Worked With
Patrick in parts, Nick Childers, Andy Petty, Tim Frank
June 21, 2018
Excellent customer service We worked with Lonnie and he was very accommodating and took very good care of us. He made sure we got the best deal possible for the vehicle we purch We worked with Lonnie and he was very accommodating and took very good care of us. He made sure we got the best deal possible for the vehicle we purchased as well as the trade in. More
by Tj0314
Employees Worked With
Lonnie Peterson
June 20, 2018
Very friendly staff They worked with me and stayed within the budget I wanted worhout feeling any pressure. Over all very smooth process and walked out with the car I wa They worked with me and stayed within the budget I wanted worhout feeling any pressure. Over all very smooth process and walked out with the car I wanted. More
by Hollyhanrahan
Employees Worked With
Kevin Ewale, Lonnie Peterson
