Ewald Chevrolet - Service Center

Professional. Customer friendly Efficient Josh was prompt, clear in what had to be done. Kept me advised as what had to be done. Customer friendly Efficient Josh was prompt, clear in what had to be done. Kept me advised as what had to be done. More

The purchase of my new vehicle was made extremely easy by the people I dealt with. the people I dealt with. More

I had taken my 2022 3500HD Silverado to Boucher in Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I ma Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I made that I was asking your team to look into. When your team looked into the parking brake issue they found that the brake pads had separated from the backing plate and Boucher confirmed that as well. However, when I had asked Michael how something like that could have even happened on a 3 year old vehicle he conferred with what he told me was your senior technician. Your technician stated that the issue was from me driving off without disengaging the brake. Nothing was else was looked into. I informed Michael that every time before I drive away when the parking brake is engaged I press the button with my foot on the brake and wait till the screen tells me the parking brake has been disengaged and I had asked Michael if there was any way that this would be a malfunction of the parking brake not releasing properly. He just repeated what your senior tech had said. I had informed Boucher of this information I had received from your senior tech and they too were confused as to 1) why did the pads separate from the backing plate, and 2) was there some kind of malfunction with the parking brake not releasing properly as well. Upon inspection from their team they were able to confirm my suspicions that the parking brake was not operating properly and not releasing when it should have. This was conveyed to warranty and confirmed that it will be a warranty fix. I wanted to relay this information to you since you had stated when I stopped in on the morning of the 11th of August that it seems I’m the only one having issues with your team. Through clarification of other service teams my assumptions were verified and their service staff didn’t blame me for the problems as you and your team seem to do. I never once asked for anything for free from you or your team. If I had been receiving service from you and was “consistently having problems” and I was asking for something for free I could maybe see how someone would suspect that these issues now and in the past were potentially related to me. All I had asked for was stellar service and that’s it. I don’t appreciate statements about how the issues were on me. I hope this message will lead you into investigating how your team operates. But unfortunately I will be using other dealerships with all of this being said. More

The Ewald Chevy dealership has been very helpful, professional and friendly in our dealings with them for the purchase of our new Chevy Silverado truck. professional and friendly in our dealings with them for the purchase of our new Chevy Silverado truck. More

Friendly service! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! More

Love it! great service team. they deliver on what they promise/ we get service on all four cars there great service team. they deliver on what they promise/ we get service on all four cars there More

The fast diagnostic of the issue and completion of repair was impressive. Cost of repair was fair. Service Rep Jimi had great communication, good explanation of issue. was impressive. Cost of repair was fair. Service Rep Jimi had great communication, good explanation of issue. More

9.5 hours wait for diagnostics and left with car almost thr same (minor hose leak fixed) still undiagnosed. thr same (minor hose leak fixed) still undiagnosed. More

Great service. Friendly service reps every time I get there. Highly recommend Ewald if service is needed. Friendly service reps every time I get there. Highly recommend Ewald if service is needed. More

It was a breeze getting my appointment set up. Great customer service. My appointment was completed timely and has a comfortable waiting area with great accommodations. Great customer service. My appointment was completed timely and has a comfortable waiting area with great accommodations. More