Ewald Chevrolet - Service Center

A Forever Customer I have been a long standing customer at Ewald Chevy in Oconomowoc - I had an issue with my car and they were able to get me into the service shop in l I have been a long standing customer at Ewald Chevy in Oconomowoc - I had an issue with my car and they were able to get me into the service shop in less than 24 hours! Joel has been a huge help in the service shop as well and talked me through what the issue was. They were able to get it fixed same-day. Thank you Mike/Joel for everything you do! I will continue to drive from New Berlin because of the outstanding customer service I get here. More

Damaged vehicle Do not go here. I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my veh Do not go here. I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my vehicle with multiple scratches/gouges on the side door. They did not report the damage to me. Instead, attempted to cover up the damage with unmatching touch up paint. I Left a message with the manager the same day of the appointment, still have not received a phone call back almost a week later. More

Ewald Chevy I highly recommend Ewald Chevy. I had an all around great experience with there customer service an I’m very satisfied with all there hard work. I highly recommend Ewald Chevy. I had an all around great experience with there customer service an I’m very satisfied with all there hard work. More

Not the greatest Larry was great to work with but Grant was not! He scheduled us an appointment (gave us a card with time a date and sent emails confirming appointme Larry was great to work with but Grant was not! He scheduled us an appointment (gave us a card with time a date and sent emails confirming appointment) and then when we came in he says we have to bring it back, that we are not on the schedule! Just a horrible experience with Grant! More

Customer centric Our Service Professional anticipated what would make my service visit go smoothly: He arranged shuttle service and had the agreed-upon parts. The wo Our Service Professional anticipated what would make my service visit go smoothly: He arranged shuttle service and had the agreed-upon parts. The work was completed on time so I could stay on my schedule that day. More

They get Customer Service! They get customer service! Having moved into the area from out of state, I was a customer of a different Chevy Dealer for a couple years. After many They get customer service! Having moved into the area from out of state, I was a customer of a different Chevy Dealer for a couple years. After many customer service issues (too many to list in this review) I went to try Ewald Chevelet for some routine service. I was pleasantly relieved to find they provided the service I had been accustomed to prior to moving here. In fact, as time has progressed, they have repeatedly demonstrated above and beyond customer service. They know what it takes to value a customer and to make one feel at ease when dealing with mechanical issues we all have to deal with from time to time. Andre in the service department has made experiences less stressful, as he identifies the problem and offers the best solution for you. He has gone the extra mile on numerous occasions to ensure my experience was a pleasant one. Today, once again I was not disappointed. I needed a tire leak issue resolved and was prepared to drop off my vehicle and to get a rental so they could address the issue. Instead of having to get a rental, Andre got my vehicle in asap, saving me from having to get a rental car. On another occasion, I went into the shop to get a tire lock for a rotation. Andre, a mechanic who goes by the same name, recognized my truck and came over to see if the issue he had worked on a year prior was still resolved (he remembered my vehicle and me). These little things go a long way...they actually care about the customer. Keep up the good work. Highly recommend them for service and will be working with them when it come time for a new Chevy. Sincerely Kelly G. More

Service creates loyalty Just had my 2016 Silverado checked over for the winter, tires rotated, and oil changed. My 2016 Chevy replaces my 2004 GMC Sierra. I've had both veh Just had my 2016 Silverado checked over for the winter, tires rotated, and oil changed. My 2016 Chevy replaces my 2004 GMC Sierra. I've had both vehicles serviced at Ewald. Each time I have worked through Andre Kirchner. Andre's attitude, attention to detail, and up to the minute communication have earned my total loyalty. Ewald is MY service center - end of story. Thanks Andre!! More

Dan Neumann I was going to be traveling out of town and my new Chevy truck needed some work done and my Chevy Suburban needed its winter wheels put on. Dan Neuman I was going to be traveling out of town and my new Chevy truck needed some work done and my Chevy Suburban needed its winter wheels put on. Dan Neumann came and picked up both vehicles and had the service work done while we were gone! It was awesome. I can't say enough good about Dan. We have purchased several new cars from him and he always puts us first. Way to go Dan!! Thank you and you know we'll be back! More

rewarding repair Jason and his Saturn tech worked collaboratively to solve a quirky brake problem I was having. Their solution was creative, and economical. I will mos Jason and his Saturn tech worked collaboratively to solve a quirky brake problem I was having. Their solution was creative, and economical. I will most likely buy my next vehicle from Ewald's, as I have had several good service experiences with my Chevy and Saturn. More

Great service experience Brought my new truck in for my first service appointment. Jason in service top notch . Very pleasant and helpful. Got me in and out in a decent time Brought my new truck in for my first service appointment. Jason in service top notch . Very pleasant and helpful. Got me in and out in a decent time. Thank you jason and the service team... More