21 Reviews of Ewald Chevrolet - Service Center
The service department was a huge help! I will be getting all my vehicles serviced here. Also, Andy is a fantastic salesman! I will be buying my next SUV from him! I will be getting all my vehicles serviced here. Also, Andy is a fantastic salesman! I will be buying my next SUV from him! More
Stay away from the service department. I brought in my 2015 Yukon to have service for an electrical problem, where the dash would go completely blank and reset while driving. I was met b I brought in my 2015 Yukon to have service for an electrical problem, where the dash would go completely blank and reset while driving. I was met by Michael in service, I explained the problem the vehicle was having and tried to show him a video of what was going on, but Michael didn't seem interested, just blew it off. After having the vehicle for 3 weeks, and giving me multiple excuses why its taking so long, the mechanic came back with a trailer control module and possible chassis modular. I have a decent knowledge of engines, after questioning the control modular, Michael informed the mechanic had 20 + years of service. Michael stated that they would replace the control modular then see if the chassis control needed replaced, I ask if they would just replace both. I can understand the chassis modular but not the trailer control. Needless to say they only replaced the trailer control for $750. I was able to drive around 40 miles before the problem happened again, contacted Michael to inform and he started taking notes for another appointment like he never heard of the problem before, I realize service guys aren't mechanics, but this guys has no idea about engines. I left a message with Michael asking to contact me before I bring the vehicle back in and never received a callback. Unless your vehicle brakes down on Ewald Chevys lot, I would never advise to bring your vehicle here. I regret not looking at all the bad reviews for service Ewald had before bring my vehicle in. I'm sure they will respond with the generic excuse and apologize, but nothing will ever be done about it More
Wrote a review on August 9th and put Jason's name on it. We talked and it was not Jason's fault, another service person was not working well with me. I did talk to Jason, we ended up missing a moto center h We talked and it was not Jason's fault, another service person was not working well with me. I did talk to Jason, we ended up missing a moto center hub after the work was done and Jason was very easy to work with, he told me to order one and they will pay for it. In the past I have had good service and bought my last 3 vehicles from them. I would try them again after talking to Jason. Mike More
went for a oil change with coupon, they charged an extra 15 dollars besides the coupon, have had it changed at holz in watertown many times and they never charge extra. Would not adjust the bill. Never go 15 dollars besides the coupon, have had it changed at holz in watertown many times and they never charge extra. Would not adjust the bill. Never go there again to buy or service, very bad service. More
I recently had my oil serviced & tires rotated. When I picked my vehicle up, the air filter and cabin filter were noted as needing immediate attention. When I opened the hood and looked at the ai When I picked my vehicle up, the air filter and cabin filter were noted as needing immediate attention. When I opened the hood and looked at the air filter chamber there was a missing screw in the corner that was more difficult to get at and an obvious gap by the filter. The filter was not very dirty as it had been replaced in the past year. I was not happy! When I removed the glove box to access the cabin filter, the cover had not been put back on the cabin filter chamber and was laying loose while the cabin filter was not even put back in all the way. I was then really not happy!! I will be looking for another dealer. Bob More
The mechanic did great work, and the salesman and service advisors i talked to aren't to blame but I was charged 1500 to get an issue fixed that should've very easily been found on the inspection of the veh advisors i talked to aren't to blame but I was charged 1500 to get an issue fixed that should've very easily been found on the inspection of the vehicle before it was sold to me, but when I bring that up with management I get told that they lost money when sold it to me and basically tough luck, fork it over. I will never be visiting this dealership again and I will make sure that I spread the word to anyone that is also looking at vehicles to never touch this dealership with ten foot pole. More
I was so please with everything at Ewald Chevrolet in Oconomowoc. And my salesman Jonh Swenarski was so helpful I would definitely buy another car from him again. Oconomowoc. And my salesman Jonh Swenarski was so helpful I would definitely buy another car from him again. More
First class automotive shop and employees I'm very satisfied with the treatment I receive every time I visit this location. I find their employees to be fair,professional & helpful. I have pur I'm very satisfied with the treatment I receive every time I visit this location. I find their employees to be fair,professional & helpful. I have purchased several vehicles from this Ewald location over the past 20 years, as have my parents and my daughter. I cannot give them enough praise. From the show floor to the service center to the office, I'm greeted friendly with a smile. I have never once felt disgruntled after visiting. I realize that the process of buying a car can be intimidating and a hassle. However, I don't feel like that when purchasing a car from this company! I have yet to feel that way when I walk through their doors. I certainly will continue to support them and wish them the best future success! Thanks for all you do,Ewald Family of Employees! More
A Forever Customer I have been a long standing customer at Ewald Chevy in Oconomowoc - I had an issue with my car and they were able to get me into the service shop in l I have been a long standing customer at Ewald Chevy in Oconomowoc - I had an issue with my car and they were able to get me into the service shop in less than 24 hours! Joel has been a huge help in the service shop as well and talked me through what the issue was. They were able to get it fixed same-day. Thank you Mike/Joel for everything you do! I will continue to drive from New Berlin because of the outstanding customer service I get here. More
Damaged vehicle Do not go here. I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my veh Do not go here. I do not recommend this dealership/Service department! Took my car in for an oil change last Friday. Service workers damaged my vehicle with multiple scratches/gouges on the side door. They did not report the damage to me. Instead, attempted to cover up the damage with unmatching touch up paint. I Left a message with the manager the same day of the appointment, still have not received a phone call back almost a week later. More