Evergreen Subaru

Have been a customer of Evergreen Subaru for the past 5 years. I now live and work in Boston MA, however I still use Evergreen almost exclusively. it is so difficult to find a dealership these days, that a years. I now live and work in Boston MA, however I still use Evergreen almost exclusively. it is so difficult to find a dealership these days, that actually cares about it's customers. The good folks at evergreen however, recognize the importance of customer service, and they try to make your visit, no matter how big, or how small, as comfortable and pain free as possible. from free drinks and snacks, to complimentary loaner cars. The folks at evergreen treat you like a member of the family More

I have decided to give a review to this dealership for the exceptional service I recieved from one of it's employees Joel Arel. I recently had an error message on my wife's Tribeca it was error bb.I am in the exceptional service I recieved from one of it's employees Joel Arel. I recently had an error message on my wife's Tribeca it was error bb.I am in Australia and a long way from a Subaru dealer and by phone with the closest dealerships was not able to ascertain the problem as it would be neccessary to drive to the dealership.Given that it might have been a problem with brakes I did not like the idea of driving accross the Clyde mountain range to Canberra. My wife googled the error code and found a reference to a person in the USA who had this issue and it mentioned that Joel Arel at Evergreen Subaru had solved the problem. I rang him from Australia and he was very helpful and promised to investigate and get back to me.That very day he advised me by email that it was a issue with the brake vacuum booster.I had a local mechanic look at it and found a thin tube had come loose,we replaced it and presto problem solved. Joel Arel saved me a lot of possibly dangerous travel.Even though I am in Australia he showed great concern and professionalism.If Evergreen Subaru have more staff like Joel Arel then I would have no doubt in recommending this dealership. Thanks Mate Gary Hunter More

Needed to replace our Jeep; wanted a Subaru Outback. Jim Hanson had the right car. Deal sealed with a handshake. Our own mechanic mentioned things to check before buying - Evergreen had already done the rec Hanson had the right car. Deal sealed with a handshake. Our own mechanic mentioned things to check before buying - Evergreen had already done the recommended work (head gaskets/waterpump/timing belt) when they prepped the car for resale. Any questions about the car were answered within the hour. No pressure sales. Jim was very helpful and a pleasure to work with. Valet Service an incentive to drive the extra distance for service. More

I have never found a dealership that is as honest and caring as Evergreen Subaru is. They always get me in quickly and never make me wait too long. They go out of their way to make sure that everything i caring as Evergreen Subaru is. They always get me in quickly and never make me wait too long. They go out of their way to make sure that everything is right and seem to really care that I am a satisfied customer. They've made me a loyal Subaru owner - that's for sure! More

Each visit has been a pleasure; fast courteous service; loaner or a ride if I need it; pleasant waiting area; great service prices. Service manager always check recall or sale prices for me to help me keep loaner or a ride if I need it; pleasant waiting area; great service prices. Service manager always check recall or sale prices for me to help me keep costs down. Thank you for 4 years of great service. This is my 5th new Subaru and I will be sure to purchase my next from Evergreen Subaru. More

We were on vacation from out of state (200+ miles away from home). The "check engine" light went on and the cruise control indicator light on the dashboard started blinking on our 2005 Outback Wagon. As from home). The "check engine" light went on and the cruise control indicator light on the dashboard started blinking on our 2005 Outback Wagon. As luck would have it, we passed Evergreen Subaru and pulled in to service. I apologized for dropping in without an appointment, but the service people behind the desk were quite nice. They said that they could fit us in early in the afternoon. As it turned out, we needed over $2000 worth of work, including a new catalytic converter. Everything was done within the time window we had and we were told that if the work could not have been completed they would provide us with a loaner until it was ready. Considering the fact that we were not regular customers, might never be in the area to return for service or to buy a new car and that we just "dropped in," there were all sorts of reasons to not provide us with service. These people are phenomenal...they checked the car, indicated other service that would be needed, were never pushy and explained, much to our surprise, that most of the repair work would be covered by warranty (on a 5 year old automobile!!). If we lived in the area, Evergreen would be the only auto dealership we would use. We looked around at the autos on the lot while we were waiting; no one tried to sell us anything despite the fact that there were sales people available. Friendly, honest, and truly customer oriented, the dealership even provides a waiting area which aims at comfort during the waiting time. Other dealerships should take note and learn from this excellent dealership. More

I was at a local restaurant. When it was time to leave my shift lever was locked and I was stuck. Evergreen sent out a representative with a screwdriver to release my shift control. We drove drectly to Everg shift lever was locked and I was stuck. Evergreen sent out a representative with a screwdriver to release my shift control. We drove drectly to Evergreen. Joel came out and checked the car and thought my brake light might be the problem. Joel checked; he had the part available and immediately installed the new part. He was very helpful and friendly. Thank you for such great service. Elizabeth Bell More

We recently purchased our new vehicle at Evergreen Subaru. From the moment we walked in to the moment we drove away in our beautiful car, we were welcomed and taken care of. We got everything we wante Subaru. From the moment we walked in to the moment we drove away in our beautiful car, we were welcomed and taken care of. We got everything we wanted and more! The vehicle is terrific, the customer service and finance departments were amazing, and our kids didn't want to leave. Even Lucy welcomed us at the door. I can hardly wait to bring it in for service! Thanks to Barry and Lea for making it so easy! More

Have not dealth with the sales department at all but everyone I have interacted with in the service department has been wonderful. The only place I will take my Baja! I will certainly be going there w everyone I have interacted with in the service department has been wonderful. The only place I will take my Baja! I will certainly be going there when it is time to by my next Subaru but this one is still doing great. More

When we showed up we were not pressured into anything. We were asked what type of vehicle we were looking for and given examples of the vehicles which fit the desciption of what we wanted. When we explained were asked what type of vehicle we were looking for and given examples of the vehicles which fit the desciption of what we wanted. When we explained that we were going to be shopping around we were not given a guilt trip or asked where we would be looking. The people which we came into contact with were very friendly, professional, and very good at answering any questions which we may have had. Once we had made a decision about the two cars that we narrowed it down to, we came to Evergreen to discuss what they could do for us and what they were willing to talk to us about. Even when we signed the papers to finish the purchase, everyone was willing to show us everything about the car and make sure we had our questions answered. More