Evergreen Kia - Service Center

Excellent customer service!!!! Had to be towed for repairs. Another Kia dealer was closer but when I called they were so cold and told me they weren't sure when they could get to me Had to be towed for repairs. Another Kia dealer was closer but when I called they were so cold and told me they weren't sure when they could get to me. Called Evergreen KIA was greeted by a voice with a smile. Once I arrived everyone was professional and polite. They assessed the problem, explain the cost and I was in and out. Thank you Evergreen KIA More

service department lifetime mantainence a joke 16 days to get and oil change. Rude service mangers Pete I don't care attitude. CEO should look into this. lifetime mantainence a joke 16 days to get and oil change. Rude service mangers Pete I don't care attitude. CEO should look into this. More

This place is a rip off! Their service department tells you one thing over the phone, and then when you bring the car in, they mark up the price! I was quoted one price over the phone for a side mirror and you one thing over the phone, and then when you bring the car in, they mark up the price! I was quoted one price over the phone for a side mirror and then when I got there they marked it up another $20 bucks. They didn't find any new issues with the mirror. It was a simple replace. Called them again for another issue just to get a price quote. They quoted me $400 and other mechanics/dealers that I called only quoted $200. I was able to get it fixed for $150. It's unfortunate that this is the only Kia dealer in my area, but I'm grateful that I found a mechanic that quotes me honest prices. Called to inquire about a part# and price that I needed for my truck. PETER in parts was very condescending and impatient. I heard him mumble something to his coworker while I was on the phone which sounded A LOT like "this [effing] broad." He didn't seem willing to want to assist me at all. He found the part number and rambled it off so fast. When I asked him to repeat it, he was noticeably irritated. I just shake my head at this dealership and will only call them with inquiries. Never will they receive a dime of my money! Go elsewhere for your car needs! More

Bought a new car in 2011 nothing but issues from the liscense plates to the steering wheel. Had several manufacture issues with my vehicle which required hours of my time in service. They did not offer liscense plates to the steering wheel. Had several manufacture issues with my vehicle which required hours of my time in service. They did not offer a loaner car, coffee or any amenities for my inconvenice. Steering wheel needed to be replaced twice! After 2 hours in service was told they sill didn't have the part and I would have to come back, they put the wheel back on wrong. Left with the wheel in worse shape then when I cam in and two hours of life lost! Horrible dealer do not buy from here! Big mistake! More

worst and most incompetant service dept i have ever dealt with. will never go back to this dealer again. brian has no customer service skills and john should not be a manager. managers dont swear while on th with. will never go back to this dealer again. brian has no customer service skills and john should not be a manager. managers dont swear while on the phone with a customer. i was there 4 times in 2 weeks for the same issue and do not feel like they even cared about my car felt like i was an inconvience to them. think they need a class in customer service and people skills More