Evergreen Kia - Service Center

Left my windows open in the rain. Took 5+ hours for oil change and tire rotation for an appointment that was made 5 months in advance. Took 5+ hours for oil change and tire rotation for an appointment that was made 5 months in advance. More

This review is directed towards the service manager. He’s the worst. So, my oil light came on while on the road. So I pulled over & checked the oil. Full. So then drove straight to evergreen Kia for ser He’s the worst. So, my oil light came on while on the road. So I pulled over & checked the oil. Full. So then drove straight to evergreen Kia for service. (Vehicle was under warranty). The service manager asks if I have an appointment. I say no but my car has a potential major problem. He says well sorry with no appointment I can’t help you. I said so you’re turning me away with a f’d up car? He says yes. Keep in mind there was only one other car there. I said well is it safe to drive? He reply’s “I have no idea”. I said can you go ask a mechanic? He says not without an appointment. So I leave & call Orland Kia & tell them the problem. They said bring it straight here & we’ll get you in. Sadly by the time I got there the engine was knocking. Don’t EVER go to Evergreen Kia. More

So Evergreen Kia just told me they won’t give me any more free oil changes or tire rotations for my Stinger because I gave them 3 bad reviews. Well, apparently, they want good reviews no matter how much they free oil changes or tire rotations for my Stinger because I gave them 3 bad reviews. Well, apparently, they want good reviews no matter how much they lie or not follow through with what they are supposed to do. The manager is not using logic. I told them to fix a small piece from my trunk panel 2 times while getting an oil change and they didn’t. One of the times, the manager told me he would order the part and call me when it comes in. I never got a call. So I gave a bad review. The very first time I gave a bad review was because upon purchase of the vehicle, the salesman told me a cheaper price. When I went to sign the paperwork the car price itself was much higher. I guess this dealership made a good choice for me because I wouldn’t want to do business with these kind of people anyway. More

I agree with reviews of Evergreen Kia being money hungry. So disappointed! Does Evergreen Kia not want repeat car buyers?! I’m trying to submit tire warranty claim as instructed by salesman Daniel. Was refer So disappointed! Does Evergreen Kia not want repeat car buyers?! I’m trying to submit tire warranty claim as instructed by salesman Daniel. Was referred to John in finance by another sales person no return phone call. After back and forth with salesman Daniel he is not returning my call. Brian in service not willing to do what tire manufacturer require to submit claim to manufacture for reimbursement of replacement tire. Frustrating experience! More

07/26/2022- I took my vehicle to a scheduled appointment. When I walked in, a woman with blonde hair asked who I was there to see. I explained I had an appointment to inspect my engine (it went out due to a When I walked in, a woman with blonde hair asked who I was there to see. I explained I had an appointment to inspect my engine (it went out due to a manufacture defect). She told me there was a long wait, as she pointed to the stack of papers and said, "you're basically just another number". How is this quality customer service? Back track to my last service there for my "free" oil change, none of my fluids were topped. When I called the service manager to let them know what was being done, so they were aware, he proceeded to tell me it was Kia's fault for offering the free oil changes and they couldn't keep up with the demand. How is this the customer's fault? This is my second KIA purchased at this location and believe me, I will never be purchasing a vehicle here, again. The customer is not valued. Spend your hard earned money elsewhere. More

THE FREE OIL CHANGE IS A LAUGH!! IT TAKES MONTHS TO GET AN INSPECTION W/OIL CHANGE. ITS JUNE AND I HAVE TO WAIT UNTIL OCTOBER! IT WASN'T LIKE THIS BEFORE COVID. MY CAR WILL BLOW UP WAITING ON KIA'S SERVICE AN INSPECTION W/OIL CHANGE. ITS JUNE AND I HAVE TO WAIT UNTIL OCTOBER! IT WASN'T LIKE THIS BEFORE COVID. MY CAR WILL BLOW UP WAITING ON KIA'S SERVICE DEPARTMENT!! SMH FORGET IT!!! I WILL PAY AND GET IT DONE MYSELF. More

Came to exchange my car, was hesitant at first but Jimmy ended up getting me a great deal I couldn’t pass up. Thank you Jimmy !! ended up getting me a great deal I couldn’t pass up. Thank you Jimmy !! More

Would'nt purchase nothing again. best person there in my opinion was Bennie.Service Dept disconnected me several times.They are rude, dismissive.Customer Service Don't Exist. Pod People opinion was Bennie.Service Dept disconnected me several times.They are rude, dismissive.Customer Service Don't Exist. Pod People More

Lousy.. Need it repairs to my vehicle.. I was told I had to pre pay for my parts. Had an appointment And the parts were not ready drove hour and 10 minutes an Need it repairs to my vehicle.. I was told I had to pre pay for my parts. Had an appointment And the parts were not ready drove hour and 10 minutes and was turned a round. Came back for repairs pay for everything only to find out the job was not complete. Had to go back to show them what was not done and the service guy Bryant was nice enough to give me $50 off the service charges.. That was the only thing they did right because John Cohen Call me early the next morning just to say he wouldn't have given me anything off and With a Arrogant tone of voice we will call you when your handle is ready.. So that's another drive all the way out to their place of business for a handle that I've already paid for.. Lousy business shysters.. More